クラウドテレフォニー：技術、市場分析、予測（Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017）...市場調査レポートについてご紹介

1.0 EXECUTIVE SUMMARY 7
1.1 RESEARCH METHODOLOGY 7
1.2 KEY BENEFITS OF THE REPORT 7
1.3 QUESTIONS ANSWERED IN THE REPORT 7
2.0 INTRODUCTION 9
3.0 CLOUD TELEPHONY: TECHNOLOGICAL BACKGROUND 10
3.1 WHAT IS CLOUD TELEPHONY 10
3.2 TECHNOLOGIES 11
3.2.1 SIP 11
3.2.2 IVR 14
3.3 COMPARATIVE USE OF TELEPHONY TECHNOLOGY BY SIP VS. IPBX VS. IVR 2011 – 2016 17
3.4 SPEECH TECHNOLOGY: A NEW TECHNOLOGICAL OPPORTUNITY FOR CLOUD TELEPHONY 18
3.5 PREREQUISITES FOR CLOUD TELEPHONY 19
4.0 SECURITY AND PRIVACY CONCERN FOR SUCCESSFUL CLOUD TELEPHONY 20
4.1.1 DOS ATTACK 20
4.1.2 UN-AUTHORIZED CALL 20
4.1.3 BOUNCE ATTACK 21
4.1.4 PERSONALIZATION 21
4.1.5 MEDIA SPECIFIC ATTACK 21
4.1.6 MALICIOUS CODE INJECTION 21
4.1.7 VOIP PHISHING 21
4.1.8 TOLL FRAUD 22
4.1.9 SPIT 22
4.1.10 TOOLS 22
4.2 SOLUTIONS FOR SECURED CLOUD TELEPHONY SYSTEM 22
4.2.1 SECURED LOG ON 22
4.2.2 SECURED TRANSACTION 23
4.2.3 CONTINUOUS MONITORING AND AUDIT 23
4.2.4 ANTI VIRUS SYSTEM 23
4.2.5 USING SIP PROXY 23
4.2.6 SIP ENCRYPTION TECHNIQUE 23
4.2.7 NETWORK INFRASTRUCTURE 23
4.2.8 AUTHENTIC UPGRADE 24
4.2.9 USE SECURED PROTOCOLS 24
4.2.10 USE DEDICATED SERVER 24
5.0 PRESENT STATUS OF CLOUD TELEPHONY: AT A GLANCE 25
5.1 MARKET SHARE OF POPULAR VOIP VENDOR 25
5.1.1 FRING 25
5.1.2 SKYPE 26
5.1.3 GOOGLE VOICE 26
5.1.4 CALL RATE FOR DIFFERENT CLOUD TELEPHONY PROVIDER 28
5.1.5 MONTHLY COST FOR DIFFERENT PROVIDER 28
5.2 CLOUD TELEPHONY MARKET VALUE PROJECTION 2012-2017 29
5.3 COMPARATIVE REVENUE OF DIFFERENT CLOUD TELEPHONY TELECOM OPERATORS SERVICE PROVIDER: 2010-2012 32
5.4 COMPARATIVE ANNUAL REVENUE OF VOIP: 2010-2018 33
5.5 NEXT GENERATION VOICE: VOLTE 34
5.6 VOICE OVER LTE VIA GENERIC ACCESS (VOLGA) 35
6.0 TRADITIONAL PHONE SYSTEM VS CLOUD TELEPHONY 37
6.1 DISADVANTAGES OF TRADITIONAL PHONE SYSTEM 37
6.1.1 LIMITATIONS FOR OFFSHORE OFFICES 37
6.1.2 LACK OF SCALABILITY 37
6.1.3 INCREASED NUMBER OF CLOUD BASED COMPANY 38
6.1.4 COST 38
6.1.5 UNIFIED COMMUNICATION 38
6.1.6 NUMBER OF EXTENSION 38
6.1.7 ADDITIONAL HARDWARE AND SOFTWARE OF TRADITIONAL PHONE LINE 39
6.1.8 RISK OF OWNERSHIP 39
6.1.9 NO CONCURRENT USE 39
6.1.10 MULTIPLE WORKING SITES 39
6.1.11 LIMITED OPERATION 39
6.2 HOW CLOUD TELEPHONY CAN SOLVE DRAWBACKS OF TRADITIONAL PHONE SYSTEM 40
6.2.1 NUMBER OF EXTENSION 40
6.2.2 CONCURRENT CONNECTION 40
6.2.3 UNIFIED COMMUNICATION 40
6.2.4 DYNAMIC NUMBER OF EXTENSION 41
6.2.5 COST 41
6.2.6 REMOTE WORKING AREA 41
6.2.7 NO ADDITIONAL HARDWARE AND SOFTWARE 42
6.2.8 HUGE NUMBER OF APPLICATIONS 42
6.3 INDUSTRY PREFERENCE OVER TRADITIONAL COMMUNICATION SYSTEM 42
6.3.1 INTERACTION WITH CUSTOMER AND QUICK RESPONSE 42
6.3.2 SCALABILITY 43
6.3.3 GLOBALIZATION AND LOCAL TRANSPARENCY 43
6.3.4 FLEXIBLE AND EASILY REACHABLE 44
6.3.5 EASY MAINTENANCE 45
6.4 COMPARATIVE ANALYSIS OF THE FACILITIES OF CLOUD TELEPHONY AND TRADITIONAL PBX 45
6.5 MAIN REASONS BEHIND CLOUD TELEPHONY PREFERENCE FOR CURRENT INDUSTRY 47
6.5.1 CROWD SOURCING 47
6.5.2 SINGLE HELP CENTER NUMBER 47
6.5.3 COLLABORATIVE COMMUNICATION 48
6.5.4 INTEGRATION WITH OTHER SERVICE 48
6.5.5 NO ADDITIONAL STAFF FOR PHONE SYSTEM MAINTENANCE 48
6.5.6 COST 49
7.0 ADVANTAGES AND DISADVANTAGES OF CLOUD TELEPHONY 50
7.1 ADVANTAGES 50
7.1.1 FLEXIBILITY 50
7.1.2 SCALABILITY 50
7.1.3 LOW COST 50
7.1.4 HUGE FUNCTIONALITY 51
7.1.5 EASY TO INTEGRATE WITH OTHER SERVICES 52
7.1.6 EASY ADMINISTRATION 52
7.1.7 SECURED 52
7.1.8 NO WIRE 52
7.1.9 CONTINUOUS MONITORING 53
7.1.10 UNIFIED COMMUNICATION 53
7.1.11 FREE FROM NATURAL DISASTER 53
7.1.12 HYBRID SYSTEM 53
7.1.13 SUCCESS OF BUSINESS 53
7.1.14 MAGIC OF CLOUD 54
7.2 DISADVANTAGES 54
7.2.1 POWER SUPPLY 54
7.2.2 HOME SYSTEM INTEGRATION 54
7.2.3 911 SERVICE 54
7.2.4 INTERNET CONNECTION 55
7.2.5 SECURITY THREAT 55
7.2.6 PROCESSOR POWER 55
7.2.7 TRAFFIC 55
7.2.8 CALL LATENCY 55
7.2.9 POOR AUDIO QUALITY OF VOIP 55
7.2.10 COMPLICATED FEATURE LIST 56
7.2.11 DEPENDENCY ON SERVER 56
7.2.12 LACK OF REDUNDANCY 56
7.2.13 LOSS OF PERSONAL INFORMATION 56
8.0 OPPORTUNITIES AND CHALLENGES OF CLOUD TELEPHONY 57
8.1 VAAS 57
8.2 OPEN THE DOOR TO UTILIZE SPEECH TECHNOLOGY 57
8.3 ROBUST UNIFIED COMMUNICATION PLATFORM 58
8.4 CALL SERVICE 58
8.5 OPPORTUNITIES FOR INDUSTRY 58
8.6 OPPORTUNITIES FOR TELECOM 59
8.7 OPPORTUNITIES FOR NGO 61
9.0 GOVERNMENT & CLOUD TELEPHONY 63
9.1 SCOPE OF CLOUD TELEPHONY SERVICES 63
9.1.1 JUDICIARY HELP LINE FOR GENDER AND DOMESTIC VIOLENCE 63
9.1.2 BANK SERVICE 63
9.1.3 IMMUNIZATION PROGRAM 64
9.1.4 DISASTER MANAGEMENT: EMERGENCY ANNOUNCEMENT 64
9.2 SOCIAL WELFARE & CLOUD TELEPHONY 64
9.3 CASE STUDY: INDIA & CLOUD TELEPHONY 65
9.3.1 FARMERS AND FISHERMEN HELPLINE USING CLOUD TELEPHONY 65
9.3.2 CLOUD TELEPHONY & IVRS BASED DAILY MONITORING SYSTEMS 66
9.3.3 HYUNDAI TRIDENT 67
10.0 CLOUD TELEPHONY ADOPTION FOR BUSINESS GROWTH 69
10.1 WHY BUSINESS NEED CLOUD TELEPHONY 69
10.2 CHECKLIST TO DETERMINE THE NECESSITY OF CLOUD TELEPHONY 70
10.2.1 DO YOU WANT TO REDUCE PHONE SYSTEM AND PHONE SERVICE COST? 70
10.2.2 DO YOU NEED UNIFIED AND FLEXIBLE COMMUNICATION SYSTEM? 71
10.2.3 IS YOUR COMPANY SIZE CHANGE DYNAMICALLY? 71
10.2.4 DO YOU HAVE MOBILE EMPLOYEES? 71
10.2.5 DO YOU NEED 24/7 SERVICE SOLUTION? 71
10.2.6 DO YOU HAVE MULTIPLE OFFSHORE OFFICES? 71
10.2.7 DO YOU WANT TO CONNECT WITH DIFFERENT TYPE OF INDUSTRY? 72
10.2.8 IS THE DEGREE OF COLLABORATION OF YOUR COMPANY IS HIGH? 72
10.2.9 DO YOU NEED STANDARDIZED AND SECURED COMMUNICATION? 72
10.2.10 IS YOUR REQUIREMENT CHANGES DYNAMICALLY? 72
10.2.11 DO YOU NEED OTHER VOICE RELATED PERIPHERAL? 73
10.2.12 DO YOU NEED OTHER SERVICES TO BE INTEGRATED? 73
10.2.13 IS YOUR OFFICE IS IN NATURAL DISASTER PRONE AREA? 73
10.2.14 IS YOUR POWER SUPPLY UNPREDICTABLE? 73
10.2.15 DO YOU HAVE ANALOG DEVICES THAT NEED TO INTERFACE WITH YOUR PHONE SYSTEM 73
10.2.16 WHAT ARE YOUR FAX REQUIREMENTS? 73
10.2.17 WHAT ARE THE MAIN REQUIREMENTS OF YOUR BUSINESS CALL? 74
10.2.18 DO YOU WANT TO MONITOR AND RECORD YOUR CONVERSATIONS CONTINUOUSLY? 74
10.2.19 DO YOU NEED INTERACTIVE SURVEY AND CUSTOMER FEEDBACK FROM CUSTOMERS? 74
10.2.20 DO YOU WANT TO PARTICIPATE IN THE “GO GREEN” COMMITMENT OF WORLD? 74
10.3 CONSIDERATION FOR SELECTION OF CLOUD SERVICE PROVIDER 74
10.4 BUSINESS GROWTH FOR CLOUD TELEPHONY ADOPTION 75
10.4.1 REAL STATE AND CLOUD TELEPHONY 76
10.4.2 CALL CENTER AND CLOUD TELEPHONY 76
10.4.3 CLOUD TELEPHONY AND WEB BASED SALES 77
10.4.4 SME AND CLOUD TELEPHONY 78
10.4.5 SOME SCENARIO OF BUSINESS GROWTH DUE TO CLOUD TELEPHONY ADOPTION 78
10.5 REASON BEHIND THE RELUCTANCE OF CLOUD TELEPHONY ADAPTION 79
10.5.1 SECURITY 79
10.5.2 UNKNOWN FUTURE COST 79
11.0 CONCLUSIONS AND RECOMMENDATIONS 81