チャットボットの世界市場予測（～2024年）...市場調査レポートについてご紹介

1 Introduction (Page No. – 20)
1.1 Objectives of the Study
1.2 Market Definition
1.2.1 Inclusions and Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders
2 Research Methodology (Page No. – 23)
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Assumptions for the Study
2.6 Limitations of the Study
3 Executive Summary (Page No. – 29)
4 Premium Insights (Page No. – 34)
4.1 Attractive Opportunities in the Global Chatbot Market
4.2 Market By Application
4.3 Market Top 3 Verticals and Regions
4.4 Market By Region
5 Market Overview and Industry Trends (Page No. – 37)
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Advancement in Technology Coupled With Rising Customer Demand for Self-Services
5.2.1.2 24*7 Customer Assistance at a Lower Operational Cost
5.2.2 Restraints
5.2.2.1 Inability to Recognize Customer Intent and Respond Effectively
5.2.3 Opportunities
5.2.3.1 Initiatives Toward Development of Self-Learning Chatbots to Deliver a More Humanlike Conversational Experience
5.2.3.2 Growing use of Chatbots Among Major Industries
5.2.3.3 Increasing Focus on Customer Engagement Through Various Channels
5.2.4 Challenges
5.2.4.1 Lack of Awareness About the Effect of Chatbot Technology on Various Applications
5.3 Use Cases
5.3.1 Use Case: Scenario 1
5.3.2 Use Case: Scenario 2
5.3.3 Use Case: Scenario 3
5.3.4 Use Case: Scenario 4
5.3.5 Use Case: Scenario 5
5.3.6 Use Case: Scenario 6
5.3.7 Use Case: Scenario 7
5.3.8 Use Case: Scenario 8
5.3.9 Use Case: Scenario 9
5.3.10 Use Case: Scenario 10
5.3.11 Use Case: Scenario 11
5.4 Regulatory Implications
5.4.1 General Data Protection Regulation
5.4.2 Health Insurance Portability and Accountability Act
5.4.3 Payment Card Industry Data Security Standard
5.4.4 Financial Industry Regulatory Authority
5.4.5 Service Organizational Control 2
5.4.6 Markets in Financial Instruments Directive II
6 Chatbot Market, By Component (Page No. – 50)
6.1 Introduction
6.2 Solutions
6.2.1 Platform
6.2.1.1 Chatbot Platforms Help Understand the Conversational Data of Intelligent Digital Assistants
6.2.2 Software
6.2.2.1 Growth of AI and ML Technologies to Drive the Demand for Chatbot Software
6.3 Services
6.3.1 Managed Services
6.3.1.1 Increasing Need to Monitor and Maintain Tool Operations and Reduce Overhead Costs Driving the Demand for Managed Services
6.3.2 Professional Services
6.3.2.1 Growing use of AI and Analytics for Consulting, Deployment, and Support and Maintenance Services to Increase Adoption of Professional Services
7 Chatbot Market, By Technology (Page No. – 56)
7.1 Introduction
7.2 Machine Learning and Deep Learning
7.2.1 Need for Automating Communication to Deliver Seamless Personalized Customer Experience
7.3 Natural Language Processing
7.3.1 Natural Language Processing Offers Self-Service Assistance to Provide Efficiency, Flexibility, and Customer Satisfaction
7.4 Automated Speech Recognition
7.4.1 Growing Need to Recognize Human Voice for Effective Handling of Queries
8 Chatbot Market, By Deployment Model (Page No. – 60)
8.1 Introduction
8.2 On-Premises
8.2.1 Data Privacy and Security to Accelerate Adoption of On-Premises Chatbot Solutions
8.3 Cloud
8.3.1 Adoption of Cloud-Based Deployment Model for Chatbot Solutions to Rise in Future
9 Chatbot Market, By Usage (Page No. – 64)
9.1 Introduction
9.2 Websites
9.2.1 Web-Based Chatbots Help Up-Sell and Cross-Sell Products and Services to Drive Additional Revenue
9.3 Contact Centers
9.3.1 Chatbots Improve Customer Experience and Loyalty, Operational Metrics, and Multiple Interaction Channels in Contact Centers
9.4 Social Media
9.4.1 Integration of Chatbots With Social Media Network Platforms Empowers Organizations to Deliver Faster and Personalized Experience to Clients
9.5 Mobile Platform
9.5.1 Chatbots in Mobile Platform Offer Better User Interface and Experience, 24/7 Assistance, and Interactive Experience in Human Language
10 Chatbot Market, By Organization Size (Page No. – 70)
10.1 Introduction
10.2 Large Enterprises
10.2.1 Ability to Handle Queries in Multiple Languages to Increase Adoption of Chatbots Among Large Enterprises
10.3 Small and Medium-Sized Enterprises
10.3.1 Capability to Reduce Time Spent in Repetitive Tasks to Accelerate Adoption of Chatbots
11 Chatbot Market, By Application (Page No. – 74)
11.1 Introduction
11.2 Customer Support
11.2.1 Increasing Organizational Focus Toward Rapid Response to Customer Queries to Pave the Way for Chatbot Adoption Among Various Industry Verticals
11.3 Personal Assistant
11.3.1 Personal Assistants to Become Crucial to Support Basic Applications
11.4 Branding and Advertisement
11.4.1 Increasing Need to Create Brand Awareness to Drive Adoption of Chatbot Solutions
11.5 Customer Engagement and Retention
11.5.1 Growing Need to Deliver Personalized Experience Throughout Customer Journey to Drive Adoption of Customer Engagement and Retention Application
11.6 Data Privacy and Compliance
11.6.1 Need for Safeguarding Customer Data to Create Demand for Compliance Tools
11.7 On-Boarding and Employee Engagement
11.7.1 Use of Chatbots to Enhance Efficiency of Hr Business Function to Drive Adoption of On-Boarding and Employee Engagement Application
11.8 Others
12 Chatbot Market, By Vertical (Page No. – 83)
12.1 Introduction
12.2 Banking, Financial Services, and Insurance
12.2.1 Technologies Such as AI and ML to Provide Banking and Financial Industry a Platform for Extended Customer Engagement
12.3 Retail and Ecommerce
12.3.1 Chatbots’ Growing use for Retaining Customers, Collecting Feedback, and Driving Sales to Drive Their Adoption in Retail and Ecommerce Vertical
12.4 Healthcare
12.4.1 Chatbots Enable Medical Professionals to Manage Patient Data and Medication, Help During Emergencies, and Provide First AId
12.5 Travel and Hospitality
12.5.1 Chatbots Enable Enhanced Guest or Passenger Services in Travel and Hospitality Vertical
12.6 Media and Entertainment
12.6.1 Multiple Industry-Driven Chatbot Initiatives of Governments to Drive Adoption of Chatbot Solutions in Media and Entertainment Vertical
12.7 Telecommunications
12.7.1 AI-Enabled Chatbots Would Help Improve Contact Center Effectiveness and Increase Roi in the Telecommunications Vertical
12.8 Others
13 Chatbot Market, By Region (Page No. – 92)
13.1 Introduction
13.2 North America
13.2.1 United States
13.2.1.1 Growing Integration of AI- and ML-Based Solutions With Chatbots to Enhance Customer Experience Driving Their Demand in the US
13.2.2 Canada
13.2.2.1 Increase in AI Research Activities and Industry Collaborations to Boost the Adoption of Chatbots in Canada
13.3 Europe
13.3.1 United Kingdom
13.3.1.1 Government Support in Terms of Investments and Initiatives to Fuel the Adoption of Chatbots in the UK
13.3.2 Germany
13.3.2.1 Increasing Adoption of Chatbot Solutions Across Major Verticals to Drive the Market Growth in Germany
13.3.3 France
13.3.3.1 Focus on R&D and Heavy Investments From the Government and Investors to Drive the Growth of Market in France
13.3.4 Rest of Europe
13.4 Asia Pacific
13.4.1 China
13.4.1.1 Increasing Investments in the AI Landscape to Drive the Adoption of Chatbot Solutions in China
13.4.2 Japan
13.4.2.1 Rising Intelligent Virtual Agents in the Telecom Vertical to Fuel Adoption of Chatbot Solutions in Japan
13.4.3 India
13.4.3.1 Increase in Investments Among Startups and Push From the Government to Boost the Growth of Chatbot Market in India
13.4.4 Singapore
13.4.4.1 Growing Deployment By Government as Well as Private Organizations to Boost the Growth of Market in Singapore
13.4.5 Rest of Asia Pacific
13.5 Middle East and Africa
13.5.1 Middle East
13.5.1.1 Government Initiatives and the Growth of AI-Based Startups to Drive the Growth of Chatbot Market in the Middle East
13.5.2 Africa
13.5.2.1 Growing Need to Enhance Customer Service to Drive the Adoption of Chatbots in Africa
13.6 Latin America
13.6.1 Brazil
13.6.1.1 Emerging Startups in Brazil to Drive the Growth of Market
13.6.2 Mexico
13.6.2.1 Growing Demand for AI-Based Technologies to Fuel the Adoption of Chatbot Solutions in Mexico
13.6.3 Rest of Latin America
14 Competitive Landscape (Page No. – 149)
14.1 Introduction
14.2 Competitive Leadership Mapping
14.2.1 Visionary Leaders
14.2.2 Innovators
14.2.3 Dynamic Differentiators
14.2.4 Emerging Companies
14.3 Strength of Product Portfolio
14.4 Business Strategy Excellence
15 Company Profiles (Page No. – 153)
15.1 Introduction
(Business Overview, Platforms, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
15.2 IBM
15.3 Nuance Communications
15.4 Google
15.5 AWS
15.6 Artificial Solutions
15.7 Inbenta Technologies
15.8 [24]7.ai
15.9 Chatfuel
15.10 AIVO
15.11 Botsify
15.12 Passage AI
15.13 Kore.AI
15.14 KeyReply
15.15 SmartBots.AI
15.16 Contus
15.17 Yellow Messenger
15.18 CogniCor Technologies
15.19 Conversica
15.20 Gupshup
15.21 Kevit
15.22 Yekaliva
*Details on Business Overview, Platforms, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not be Captured in Case of Unlisted Companies.
16 Appendix (Page No. – 184)
16.1 Industry Excerpts
16.2 Discussion Guide
16.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
16.4 Available Customizations
16.5 Related Reports
16.6 Author Details