音声分析の世界市場予測（～2024年）...市場調査レポートについてご紹介

1 Introduction (Page No. – 17)
1.1 Objectives of the Voice Analytics Market Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders
2 Research Methodology (Page No. – 20)
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Microquadrant Research Methodology
2.5.1 Vendor Inclusion Criteria
2.6 Assumptions for the Study
2.7 Limitations of the Study
3 Executive Summary (Page No. – 28)
4 Premium Insights (Page No. – 33)
4.1 Attractive Market Opportunities in the Voice Analytics Market
4.2 Market, By Application (2019-2024)
4.3 Market, By Organization Size
4.4 Market: Market Share Across Regions
5 Market Overview and Industry Trends (Page No. – 35)
5.1 Introduction
5.2 Voice Analytics Market Dynamics
5.2.1 Drivers
5.2.1.1 Growing Need to Extract Insights From Customer Interactions
5.2.1.2 Rising Demand to Monitor and Improve Agent Performance
5.2.1.3 Growing Focus on Risk and Fraud Detection
5.2.2 Restraints
5.2.2.1 Lack of Accuracy in User Authentication
5.2.3 Opportunities
5.2.3.1 Impact of Ai to Improve Individualized Experiences
5.2.4 Challenges
5.2.4.1 Lack of Skilled Workforce
5.2.4.2 Expensive Integration of Voice Analytics Solutions With Predictive Analytics
5.3 use Cases
5.3.1.1 use Case: Scenario 1
5.3.1.2 use Case: Scenario 2
5.3.1.3 use Case: Scenario 3
5.3.2 Innovation Spotlight
5.3.2.1 Advent of Ai and Ml Into Voice Analytics
5.3.2.2 Emergence of Real-Time Into Voice Analytics
5.4 Regulatory Implications
5.4.1 General Data Protection Regulation
5.4.2 Health Insurance Portability and Accountability Act (HIPPA)
5.4.3 Dodd-Frank Wall Street Reform and Consumer Protection
5.4.4 Market Abuse Regulation
5.4.5 2nd Revision of Markets in Financial Instruments Directive
5.4.6 European Banking Regulations
6 Voice Analytics Market, By Application (Page No. – 43)
6.1 Introduction
6.2 Sentiment Analysis
6.2.1 Need for Real-Time Insights Into Customer Interactions to Drive the Adoption of Voice Analytics Solutions for Sentiment Analysis
6.3 Sales and Marketing Management
6.3.1 Need to Enhance Brand Reputation to Maintain Competitive Edge Driving the Adoption of Voice Analytics Solutions in Sales and Marketing Management
6.4 Risk and Fraud Detection
6.4.1 Need to Mitigate Risk and Reduce Loss to Drive the Adoption of Voice Analytics Solutions in Risk and Fraud Detection
6.5 Call Monitoring
6.5.1 Need to Reduce Customer Churn and Improve Agent Performance to Drive the Adoption of Voice Analytics Solutions in Call Monitoring
6.6 Others
7 Voice Analytics Market, By Component (Page No. – 50)
7.1 Introduction
7.2 Solution
7.2.1 Need for Analyzing Real-Time Customer Behaviour to Drive the Adoption of Voice Analytics Solutions
7.3 Services
7.3.1 Managed Services
7.3.1.1 Need for Monitoring and Maintaining Software Operations and Reducing Overhead Costs to Drive the Demand for Managed Services
7.3.2 Professional Services
7.3.2.1 Need for a Strategic Outlook Exploring New Avenues for Improving Business Performance to Drive the Growth of Professional Services
7.3.2.1.1 Support and Maintenance
7.3.2.1.2 Consulting Services
8 Voice Analytics Market, By Deployment Mode (Page No. – 57)
8.1 Introduction
8.2 Cloud
8.2.1 Growing Implementation, Data Accessibility, Scalability, and Ease of use to Drive the Adoption of Cloud-Based Voice Analytics Solutions
8.3 On-Premises
8.3.1 Flexibility to Integrate With a Variety of Third-Party Solutions Driving the Adoption of On-Premises Voice Analytics Solutions
9 Voice Analytics Market, By Organization Size (Page No. – 61)
9.1 Introduction
9.2 Small and Medium-Sized Enterprises
9.2.1 Need for Viable Cloud-Based Analytics Solutions to Drive the Adoption of Voice Analytics Solutions in Small and Medium-Sized Enterprises
9.3 Large Enterprises
9.3.1 Increasing Adoption of Advanced Technologies to Drive the Adoption of Voice Analytics Solutions in Large Enterprises
10 Voice Analytics Market By Vertical (Page No. – 65)
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.2.1 Focus on Compliance With Regulations and Financial Standards to Increase the Demand for Voice Analytics Solutions in BFSI
10.3 Retail and Ecommerce
10.3.1 Understanding Customer Behavior in Real-Time to Boost the Adoption of Voice Analytics Solutions in Retail and Ecommerce
10.4 Telecommunication
10.4.1 Benefits Such as Reduced Churn Rate, Improved Services, and Enhanced Customer Loyalty to Fuel the Adoption of Voice Analytics Solutions in Telecommunication
10.5 Healthcare
10.5.1 Growing Demand to Achieve Better Patient Experience and Meet Regulations to Fuel the Adoption of Voice Analytics Solutions in Healthcare
10.6 Government and Defense
10.6.1 Need to Improve Reliability and Efficiency of Processes to Drive the Adoption of Voice Analytics Solutions in Government and Defense
10.7 Others
11 Voice Analytics Market, By Region (Page No. – 73)
11.1 Introduction
11.2 North America
11.2.1 United States
11.2.1.1 Need to Extract Maximum Value From Customer Interactions to Fuel the Demand for Voice Analytics Solutions in the US
11.2.2 Canada
11.2.2.1 Increase in Investments and Research Activities to Drive the Adoption of Voice Analytics Solutions in Canada
11.3 Europe
11.3.1 United Kingdom
11.3.1.1 Strong Infrastructure and Increasing Investments to Drive the Adoption of Voice Analytics Solutions in the UK
11.3.2 Germany
11.3.2.1 Government’s Focus on Innovation and Research to Fuel the Adoption of Voice Analytics Solutions in Germany
11.3.3 France
11.3.3.1 Focus on R&D and Heavy Inflow of Capital From Global Players and Investors to Fuel the Adoption of Voice Analytics Solutions in France
11.3.4 Rest of Europe
11.4 Asia Pacific
11.4.1 China
11.4.1.1 Increasing Focus on Integrating Ai and Deep Learning Technologies to Drive the Adoption of Voice Analytics Solutions in China
11.4.2 Japan
11.4.2.1 Increasing Investment in R&D By Top Companies to Drive the Adoption of Voice Analytics Solutions in Japan
11.4.3 India
11.4.3.1 Demand for Superior Customer Experience to Boost the Adoption of Voice Analytics Solutions in India
11.4.4 Rest of Asia Pacific
11.5 Latin America
11.5.1 Brazil
11.5.1.1 Need to Diversify and Offer Enhanced Services to Drive the Growth of Voice Analytics Market in Brazil
11.5.2 Mexico
11.5.2.1 Need to Enhance Customer Experience and Reduce Costs to Drive the Growth of Market in Mexico
11.5.3 Rest of Latin America
11.6 Middle East and Africa
11.6.1 Middle East
11.6.1.1 Need to Differentiate Among Competitors and Improve Business Processes to Drive the Growth of Market in the Middle East Region
11.6.2 Africa
11.6.2.1 Improving Economy and Favorable Government Policies to Drive the Growth of Voice Analytics Market in the African Region
12 Competitive Landscape (Page No. – 101)
12.1 Microquadrant Overview
12.1.1 Visionaries
12.1.2 Innovators
12.1.3 Dynamic Differentiators
12.1.4 Emerging Companies
12.2 Competitive Benchmarking
12.2.1 Business Strategy Excellence
12.2.2 Strength of Product Offerings
12.3 Ranking of Key Players in the Voice Analytics Market, 2019
13 Company Profiles (Page No. – 105)
(Business Overview, Products Offered, Recent Developments, SWOT Analysis, and MnM View)*
13.1 Introduction
13.2 Verint Systems
13.3 NICE
13.4 Avaya
13.5 ThoughtSpot
13.6 Uniphore
13.7 Calabrio
13.8 Talkdesk
13.9 RankMiner
13.10 VoiceBase
13.11 Beyond Verbal
13.12 VoiceSense
13.13 SESTEK
13.14 Xdroid
13.15 Invoca
13.16 audEERING
*Details on Business Overview, Products Offered, Recent Developments, SWOT Analysis, and MnM View Might Not be Captured in Case of Unlisted Companies.
14 Appendix (Page No. – 133)
14.1 Industry Experts
14.2 Discussion Guide
14.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
14.4 Available Customizations
14.5 Related Reports
14.6 Author Details