【レポートの概要（一部）】
01. Executive Summary
02.List of Abbreviations
03.Scope of the Report
03.1 Market Overview
03.2 Product/ Service Offerings
04.Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05.Introduction
06.Market Landscape
06.1 Market Overview
06.1.1 Need of Automation of Helpdesk Services
06.1.2 Integrated SOA Technology in Helpdesk Services
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07.Market Segmentation by End-users
07.1 Global helpdesk automation Market by End-users 2014
08.Geographical Segmentation
08.1 Global Helpdesk Automation Market by Geographical Segmentation
08.1.1 Americas
08.1.2 APAC
08.1.3 EMEA
09.Key Leading Countries
09.1 US
09.2 France
09.3 UK
10.Buying Criteria
11.Market Growth Drivers
12.Drivers and their Impact
13.Market Challenges
14.Impact of Drivers and Challenges
15.Market Trends
16.Trends and their Impact
17.Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2014
17.3 Other Prominent Vendors
17.3.1 Freshdesk
17.3.2 Happyfox
17.3.3 Kayako
17.3.4 Zendesk
17.3.5 Atlassian
17.3.6 Vision Helpdesk
17.3.7 SunView
17.3.8 Cherwell Software
17.3.9 Sunrise Software Ltd.
18.Key Vendor Analysis
18.1 CA Technologies
18.1.1 Introduction
18.1.2 Business segmentation
18.1.3 Business strategy
18.1.4 Geographical segmentation by revenue 2014 and 2015
18.1.5 Recent developments
18.2 BMC Software
18.2.1 Business overview
18.2.2 Product categories
18.2.3 Key facts
18.2.4 Recent developments
18.3 ServiceNow
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Business Segmentation by Revenue 2013
18.3.4 Products Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Recent Developments
18.3.7 SWOT Analysis
18.4 Landesk
18.4.1 Business overview
18.4.2 Business segmentation
18.4.3 Key facts as of December 2014
18.4.4 Recent developments
18.5 HP Enterprise Services
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Service Segmentation
18.5.4 SWOT Analysis
19.Other Reports in this Series
[List of Exhibits]
Exhibit 1: Market Research Methodology
Exhibit 2: Integrated Helpdesk Features
Exhibit 3: Global Helpdesk Automation Market 2014-2019 ($ million)
Exhibit 4: Global Helpdesk Automation Market Segmentation by End-user 2014
Exhibit 5: Global Helpdesk Automation Market by Geographical Segmentation
Exhibit 6: Global Helpdesk Software Market by Vendors Segmentation
Exhibit 7: CA Technologies: Geographical segmentation by revenue 2014 and 2015
Exhibit 8: ServiceNow: Business Segmentation by Revenue 2013
Exhibit 9: ServiceNow: Product Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 10: ServiceNow: Geographical Segmentation by Revenue 2013
Exhibit 11: HP Enterprise Services: Service Segmentation
【レポート販売概要】
■ タイトル：ヘルプデスク自動化の世界市場2015-2019■ 英文：Global Helpdesk Automation Market 2015-2019
■ 発行日：2015年8月5日
■ 調査会社：Technavio
■ 商品コード：IRTNTR6844
■ 調査対象地域：グローバル
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