クラウドコミュニケーション：UCaaS市場...市場調査レポートについてご紹介

1 Introduction 5
1.1 Executive Summary 5
1.2 Companies Mentioned 6
2 Cloud and Unified Communications 7
2.1 Unified Communications 7
2.1.1 Unified Messaging 8
2.1.2 Interaction Systems 8
2.1.3 Real-Time Communications 9
2.1.4 Transactional Systems 9
2.2 Unified Communication as a Service (UcaaS) 9
2.2.1 Single-Tenancy 10
2.2.2 Multi-Tenancy 10
2.3 Cloud Computing 10
3 UCaaS Use Cases 13
3.1 Case Study: Deploying UCaaS 13
3.1.1 Hosted Unified Communication vs. Multi-Tenant 13
3.2 Case Study: Deploying Traditional UCs vs. UC in the Cloud 14
3.3 Cloud vs. Software-based Communication 16
3.4 Challenges 17
3.4.1 Security 18
3.5 UCaaS Benefits 20
3.5.1 Expenditure Reduction 21
3.5.2 Decrease Capital Costs 22
3.5.3 Decrease Operational Expense 23
3.5.4 Improve Accessibility 24
4 Select UCaaS Vendors 25
4.1 Google 25
4.2 Avaya 26
4.3 Cisco 27
4.4 Microsoft 28
5 UCaaS Market Outlook 30
5.1 Employment Outlook and Job Skills Needed 30
5.1.1 Critical ICT and Cloud Skills 30
5.1.2 Typical Roles and Salary Expectations 31
5.2 Market Opportunities for UCaaS 31
5.3 Competing Solutions to UCaaS 33
5.3.1 WebRTC 33
5.3.2 Rich Communications Suite 34
6 Conclusions 37
7 Appendix: Future of Cloud Communications 39
7.1 Personalized Cloud 39
7.2 Context and Preference Driven Cloud 41
7.3 Cloud Analytics and Machine Learning 43

Figures

Figure 1: Non Redundant Private Cloud 12
Figure 2: UCaaS vs. In-house UC 15
Figure 3: UCaaS Revenue Forecast 2015 – 2020 32
Figure 4: WebRTC and Mobile Networks 34
Figure 5: RCS and Applications 35