【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Introduction
04. Market Research Methodology
Market Research Process
Research Design
Research Methodology
05. Scope of the Report
Market Overview
Product Offerings
06. Market Landscape
06.1 Evolution of CEM
06.2 CEM Touch Points
06.3 CEM Tools
06.4 Market Size and Forecast
06.5 Market Segmentation
06.6 End-user Segmentation
06.7 Five Forces Analysis
07. Geographical Segmentation
08. Key Leading Countries
USA
UK
Germany
09. Vendor Landscape
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Key Vendor Analysis
16.1 Oracle Corp.
Business Overview
Product Portfolio
Business Segmentation
SWOT Analysis
16.2 IBM Corp.
Business Overview
Business Segmentation
SWOT Analysis
16.3 HP Co.
Business Overview
Business Segmentation
SWOT Analysis
16.4 Adobe Systems Inc.
Business Overview
Business Segmentation
SWOT Analysis
16.5 OpenText Corp
Business Overview
Business Segmentation
Revenue Segmentation
SWOT Analysis
17. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Evolution of CEM
Exhibit 3: CEM Touch Points
Exhibit 4: List of CEM Tools
Exhibit 5: Preference for CEM Tools
Exhibit 6: Global CEM market 2012-2016 (US$ billion)
Exhibit 7: Global CEM market by Segmentation 2012
Exhibit 8: List of Text Analysis Methods
Exhibit 9: Global CEM market by End-user Segmentation 2012
Exhibit 10: Global CEM Market by Geographical Segmentation 2012
Exhibit 11: Online and Offline Networks
Exhibit 12: Business Segmentation of Oracle Corp.
Exhibit 13: Business Segmentation of IBM Corp.
Exhibit 14: Business Segmentation of HP Co.
Exhibit 15: Business Segmentation of Adobe Systems Inc.
Exhibit 16: Business Segmentation of OpenText Corp.
Exhibit 17: Revenue Segmentation of OpenText Corp.
【レポート販売概要】
■ タイトル：世界の顧客経験管理市場動向（2012-2016）■ 英文：Global Customer Experience Management Market 2012-2016
■ 発行日：2013年6月7日
■ 調査会社：Technavio
■ 商品コード：IRTNTR2177
■ 調査対象地域：グローバル
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