【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Introduction
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Design
04.3 Research Methodology
05. Scope of the Report
05.1 Market Overview
05.2 Product Offerings
06. Market Landscape
06.1 Market Size and Forecast
06.2 Five Forces Analysis
07. Market by Category Segmentation
08. Global Business Intelligence Tools Market
08.1 Market Size and Forecast
08.2 Geographical Segmentation
08.3 BI Tools Market in the Americas
Market Size and Forecast
08.4 BI Tools Market in the EMEA Region
Market Size and Forecast
08.5 BI Tools Market in the APAC Region
Market Size and Forecast
09. Global Sales Automation Market
09.1 Market Size and Forecast
09.2 Geographical Segmentation
09.3 Sales Automation Market in the Americas
Market Size and Forecast
09.4 Sales Automation Market in the EMEA Region
Market Size and Forecast
09.5 Sales Automation Market in the APAC Region
Market Size and Forecast
10. Global Customer Service Market
10.1 Market Size and Forecast
10.2 Geographical Segmentation
10.3 Customer Service Market in the Americas
Market Size and Forecast
10.4 Customer Service Market in the EMEA Region
Market Size and Forecast
10.5 Customer Service Market in the APAC Region
Market Size and Forecast
11. Global Marketing Automation Market
11.1 Market Size and Forecast
11.2 Geographical Segmentation
11.3 Marketing Automation Market in the Americas
Market Size and Forecast
11.4 Marketing Automation Market in the EMEA Region
Market Size and Forecast
11.5 Marketing Automation Market in the APAC Region
Market Size and Forecast
12. Global E-commerce Software Market
12.1 Market Size and Forecast
12.2 Geographical Segmentation
12.3 E-commerce Market in the Americas
Market Size and Forecast
12.4 E-commerce Market in the EMEA Region
Market Size and Forecast
12.5 E-commerce Market in the APAC Region
Market Size and Forecast
13. Geographical Segmentation
13.1 Big Customer Market in the Americas
Market Size and Forecast
13.2 Big Customer Market in the EMEA Region
Market Size and Forecast
13.3 Big Customer Market in the APAC Region
Market Size and Forecast
14. Key Leading Countries
14.1 USA
14.2 Germany
14.3 Japan
15. Vendor Landscape
15.1 Competitive Scenario
15.2 Market Share Analysis 2012
15.3 Other Prominent Vendors
16. Buying Criteria
17. Market Growth Drivers
18. Drivers and their Impact
19. Market Challenges
20. Impact of Drivers and Challenges
21. Market Trends
22. Key Vendor Analysis
22.1 IBM Corp.
Business Overview
Major Mergers and Acquisitions
Product Portfolio
Business Segmentation
SWOT Analysis
22.2 Microsoft Corp.
Business Overview
Major Mergers and Acquisitions
Product Portfolio
Business Segmentation
SWOT Analysis
22.3 Oracle Corp.
Business Overview
Major Mergers and Acquisitions
Product Portfolio
Business Segmentation
SWOT Analysis
22.4 SAP AG
Business Overview
Major Mergers and Acquisitions
Product Portfolio
Business Segmentation
SWOT Analysis
23. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global Big Customer Market 2012-2016 (US$ billion)
Exhibit 3: Global Big Customer Market by Category Segmentation 2012
Exhibit 4: Global Business Intelligence Tools Market 2012-2016 (US$ billion)
Exhibit 5: Global Business Intelligence Tools Market by Geographical Segmentation 2012
Exhibit 6: BI Tools Market in the Americas 2012-2016 (US$ billion)
Exhibit 7: BI Tools Market in the EMEA 2012-2016 (US$ billion)
Exhibit 8: BI Tools Market in the APAC 2012-2016 (US$ billion)
Exhibit 9: Global Sales Automation market 2012-2016 (US$ billion)
Exhibit 10: Global Sales Automation Market by Geographical Segmentation 2012
Exhibit 11: Sales Automation Market in the Americas 2012-2016 (US$ billion)
Exhibit 12: Sales Automation Market in the EMEA Region
Exhibit 13: Sales Automation Market in the APAC Region
Exhibit 14: Global Customer Service Market 2012-2016 (US$ billion)
Exhibit 15: Global Customer Service Market by Geographical Segmentation 2012
Exhibit 16: Customer Service Market in the Americas 2012-2016 (US$ billion)
Exhibit 17: Customer Service Market in the EMEA Region 2012-2016 (US$ billion)
Exhibit 18: Customer Service Market in the APAC Region 2012-2016 (US$ billion)
Exhibit 19: Global Marketing Automation Market 2012-2016 (US$ billion)
Exhibit 20: Global Marketing Automation Market by Geographical Segmentation 2012
Exhibit 21: Marketing Automation Market in the Americas 2012-2016 (US$ billion)
Exhibit 22: Marketing Automation Market in the EMEA 2012-2016 (US$ billion)
Exhibit 23: Marketing Automation Market in the APAC 2012-2016 (US$ billion)
Exhibit 24: Global E-commerce Software Market 2012-2016 (US$ billion)
Exhibit 25: Global E-commerce Software Market by Geographical Segmentation 2012
Exhibit 26: E-commerce Market in the Americas 2012-2016 (US$ billion)
Exhibit 27: E-commerce Market in the EMEA 2012-2016 (US$ billion)
Exhibit 28: E-commerce Market in the APAC Region 2012-2016 (US$ billion)
Exhibit 29: Global Big Customer Market by Geographical Segmentation 2012
Exhibit 30: Big Customer Market in the Americas 2012-2016 (US$ billion)
Exhibit 31: Big Customer Market in the EMEA 2012-2016 (US$ billion)
Exhibit 32: Big Customer Market in the APAC 2012-2016 (US$ billion)
Exhibit 33: Global Big Customer Market by Vendor Segmentation 2012
Exhibit 34: List of Companies Acquired by Major Vendors in Big Customer Market
Exhibit 35: Business Segmentation of IBM Corp.
Exhibit 36: Business Segmentation of Microsoft Corp.
Exhibit 37: Business Segmentation of Oracle Corp.
Exhibit 38: Business Segmentation of SAP AG
【レポート販売概要】
■ タイトル：世界のビック・コンシューマー（Big Customer）市場動向（2012-2016）■ 英文：Global Big Customer Market 2012-2016
■ 発行日：2013年8月30日
■ 調査会社：Technavio
■ 商品コード：IRTNTR2585
■ 調査対象地域：グローバル
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