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TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 16
1.3.1 MARKETS COVERED 16
1.3.2 YEARS CONSIDERED FOR THE STUDY 17
1.4 CURRENCY 17
1.5 LIMITATIONS 17
1.6 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 21
2.1.1.1 Key data from secondary sources 21
2.1.2 PRIMARY DATA 22
2.1.2.1 Key data from primary sources 22
2.1.2.2 Key industry insights 23
2.1.2.3 Breakdown of primaries 24
2.2 MARKET SIZE ESTIMATION 24
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 26
2.4 VENDOR DIVE MATRIX METHODOLOGY 27
2.5 RESEARCH ASSUMPTIONS 28
2.5.1 ASSUMPTIONS 28

3 EXECUTIVE SUMMARY 29

4 PREMIUM INSIGHTS 33
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE TELECOM CLOUD MARKET 33
4.2 TELECOM CLOUD MARKET: MARKET SHARE OF THE TOP THREE SERVICES AND REGIONS, 2016 34
4.3 LIFECYCLE ANALYSIS, BY REGION, 2016 35
4.4 MARKET INVESTMENT SCENARIO 36
4.5 TELECOM CLOUD MARKET: BY END-USER, 2016–2021 37

5 MARKET OVERVIEW 38
5.1 INTRODUCTION 39
5.2 DEMAND ANALYSIS 39
5.3 MARKET SEGMENTATION 40
5.3.1 BY TYPE 40
5.3.2 SOLUTION 40
5.3.3 SERVICE 41
5.3.4 BY APPLICATION 42
5.3.5 BY SERVICE MODEL 42
5.3.6 BY ORGANIZATION SIZE 43
5.3.7 BY END-USER 43
5.3.8 BY REGION 44
5.4 MARKET DYNAMICS 44
5.4.1 DRIVERS 46
5.4.1.1 Growing awareness about telecom cloud among enterprises 46
5.4.1.2 Lower operational and administration costs 46
5.4.2 RESTRAINTS 46
5.4.2.1 Telecom regulations 46
5.4.2.2 Risk of information loss 46
5.4.3 OPPORTUNITIES 47
5.4.3.1 Increasing demand for Over-the-top cloud services 47
5.4.3.2 Many enterprises are moving on cloud infrastructure 47
5.4.4 CHALLENGES 47
5.4.4.1 Complexities in redesigning the network 47
5.4.4.2 Lack of technical proficiency among enterprises 47

6 INDUSTRY TRENDS 48
6.1 INTRODUCTION 48
6.2 VALUE CHAIN ANALYSIS 48
6.3 ECOSYSTEM 49
6.4 STRATEGIC BENCHMARKING 51

7 TELECOM CLOUD MARKET ANALYSIS, BY TYPE 52
7.1 INTRODUCTION 53
7.2 SOLUTIONS 53
7.2.1 UNIFIED COMMUNICATION AND COLLABORATION 54
7.2.2 CONTENT DELIVERY NETWORK 55
7.2.3 OTHERS 56
7.3 SERVICES 56
7.3.1 COLOCATION SERVICES 57
7.3.2 NETWORK SERVICES 57
7.3.3 PROFESSIONAL SERVICES 59
7.3.4 MANAGED SERVICES 60

8 TELECOM CLOUD MARKET ANALYSIS, BY APPLICATION 62
8.1 INTRODUCTION 63
8.2 BILLING AND PROVISIONING 64
8.3 TRAFFIC MANAGEMENT 65
8.4 OTHERS 66

9 TELECOM CLOUD MARKET ANALYSIS, BY SERVICE MODEL 67
9.1 INTRODUCTION 68
9.2 SOFTWARE-AS-A-SERVICE 69
9.3 PLATFORM-AS-A-SERVICE 70
9.4 INFRASTRUCTURE-AS-A-SERVICE 71

10 TELECOM CLOUD MARKET ANALYSIS, BY ORGANIZATION SIZE 72
10.1 INTRODUCTION 73
10.2 SMALL AND MEDIUM ENTERPRISES 74
10.3 LARGE ENTERPRISES 74

11 TELECOM CLOUD MARKET ANALYSIS, BY END USER 76
11.1 INTRODUCTION 77
11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 78
11.3 RETAIL AND CONSUMER GOODS 79
11.4 HEALTHCARE AND LIFE SCIENCES 80
11.5 GOVERNMENT AND PUBLIC SECTOR 80
11.6 TRANSPORTATION AND DISTRIBUTION 81
11.7 MEDIA AND ENTERTAINMENT 82
11.8 OTHERS 82

12 GEOGRAPHIC ANALYSIS 84
12.1 INTRODUCTION 85
12.2 NORTH AMERICA 86
12.3 EUROPE 90
12.4 ASIA-PACIFIC 93
12.5 MIDDLE EAST AND AFRICA 97
12.6 LATIN AMERICA 100

13 COMPETITIVE LANDSCAPE 103
13.1 OVERVIEW 103
13.2 TELECOM CLOUD: MNM DIVE – VENDOR COMPARISON 103
13.3 GROWTH STRATEGIES (2014–2016) 105
13.4 COMPETITIVE SITUATION AND TRENDS 106
13.4.1 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 108
13.4.2 NEW PRODUCT LAUNCHES 110
13.4.3 EXPANSIONS 111
13.4.4 MERGERS AND ACQUISITIONS 113

14 COMPANY PROFILES 114
(Company at a Glance, Recent Financials, Products & Services, Strategies & Insights, & Recent Developments)*
14.1 INTRODUCTION 114
14.2 AT&T INC. 115
14.3 BT GROUP PLC 119
14.4 VERIZON COMMUNICATIONS INC. 123
14.5 LEVEL 3 COMMUNICATIONS, INC. 127
14.6 ERICSSON 130
14.7 DEUTSCHE TELEKOM 134
14.8 NTT COMMUNICATIONS CORPORATION 136
14.9 CENTURYLINK, INC. 139
14.10 SINGAPORE TELECOMMUNICATIONS LIMITED 142
14.11 ORANGE BUSINESS SERVICES 144
*Details on company at a glance, recent financials, products & services, strategies & insights, & recent developments might not be captured in case of unlisted companies.

15 OTHER MAJOR VENDORS 147
15.1 FUSION TELECOMMUNICATIONS INTERNATIONAL, INC. 147
15.1.1 BUSINESS OVERVIEW 147
15.2 XO COMMUNICATIONS 148
15.2.1 BUSINESS OVERVIEW 148
15.3 ZTE CORPORATION 148
15.3.1 BUSINESS OVERVIEW 148
15.4 TELSTRA CORPORATION LIMITED 149
15.4.1 BUSINESS OVERVIEW 149
15.5 GLOBAL IT COMMUNICATIONS, INC. 149
15.5.1 BUSINESS OVERVIEW 149

16 APPENDIX 150
16.1 KEY INDUSTRY INSIGHTS 150
16.2 DISCUSSION GUIDE 151
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 155
16.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 157
16.5 AVAILABLE CUSTOMIZATIONS 158
16.6 RELATED REPORTS 159
16.7 AUTHOR DETAILS 160