【レポートの概要（一部）】
1 Introduction (Page No. – 12)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency
1.5 Stakeholders
2 Research Methodology (Page No. – 16)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions
3 Executive Summary (Page No. – 26)
4 Premium Insights (Page No. – 30)
4.1 Attractive Market Opportunities in Cloud Communication Platform Market
4.2 Market CAGR of Top Three Soltuions and Verticals
4.3 Lifecycle Analysis, By Region
4.4 Market Investment Scenario
5 Market Overview (Page No. – 33)
5.1 Introduction
5.2 Market Segmentation
5.2.1 By Solution
5.2.2 By Service
5.2.3 By Organization Size
5.2.4 By Vertical
5.2.5 By Region
5.3 Evolution
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Seismic Shifts in Communication Market
5.4.1.2 Cost Effectiveness of Cloud Communication Platform Solutions
5.4.1.3 Growing Inclination of Organizations to Provide Flexible Work Options
5.4.1.4 Increasing Demand for Byod
5.4.1.5 Increasing Demand for Customer-Centric Solutions and Services
5.4.2 Restraints
5.4.2.1 The Huge Investment Associated With Initial Setup
5.4.2.2 Security and Privacy Concerns
5.4.3 Opportunities
5.4.3.1 The Tremendous Growth of Bpo Sector and Its Inclination Towards Cloud-Based Solutions
5.4.3.2 The Significant Requirements of Business Organizations for Greater Flexibility/Scalability
5.4.4 Challenges
5.4.4.1 The Need for Technology to Keep Pace With Changing Customer Behaviour
5.4.4.2 Challenge in Developing the Required Skill Set Among the Workforce
6 Industry Trends (Page No. – 44)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Porter’s Five Forces Analysis
6.3.1 Threat From New Entrants
6.3.2 Threat From Substitutes
6.3.3 Bargaining Power of Suppliers
6.3.4 Bargaining Power of Buyers
6.3.5 Intensity of Competitive Rivalry
6.4 Strategic Benchmarking
7 Cloud Communication Platform Market Analysis, By Solution (Page No. – 49)
7.1 Introduction
7.2 Unified Communication and Collaboration (UCC/UCaaS)
7.3 Web Real-Time Communication (WebRTC)
7.4 Interactive Voice Response (IVR)
7.5 Voice Over Internet Protocol (VoIP)
7.6 Application Programming Interface (API)
7.7 Reporting and Analytics
8 Cloud Communication Platform Market Analysis, By Service (Page No. – 59)
8.1 Introduction
8.2 Training and Consulting
8.3 Support and Maintenance
8.4 Managed Service
9 Cloud Communication Platform Market Analysis, By Organization Size (Page No. – 66)
9.1 Introduction
9.2 Small- and Medium-Sized Enterprises
9.3 Large Enterprises
10 Cloud Communication Platform Market Analysis, By Vertical (Page No. – 71)
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.3 Healthcare
10.4 Telecommunication and Ites
10.5 Government
10.6 Retail
10.7 Travel and Hospitality
10.8 Education
10.9 Manufacturing
10.10 Others
11 Geographic Analysis (Page No. – 94)
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia-Pacific
11.5 Middle East and Africa
11.6 Latin America
12 Competitive Landscape (Page No. – 112)
12.1 Overview
12.2 Competitive Situation and Trends
12.2.1 New Product Launches
12.2.2 Partnerships, Collaborations, and Agreements
12.2.3 Acquisitions
12.2.4 Venture Funding
13 Company Profiles (Page No. – 125)
13.1 Introduction
13.2 8×8, Inc.
13.2.1 Business Overview
13.2.2 Products Offered
13.2.3 Recent Developments
13.2.4 MnM Views
13.2.4.1 Key Strategies
13.2.4.2 SWOT Analysis
13.3 Avaya, Inc.
13.3.1 Business Overview
13.3.2 Solutions Offered
13.3.3 Recent Developments
13.3.4 MnM Views
13.3.4.1 Key Strategies
13.3.4.2 SWOT Analysis
13.4 Cisco System, Inc. (Cisco)
13.4.1 Business Overview
13.4.2 Products and Services Offered
13.4.3 Recent Developments
13.4.4 MnM Views
13.4.4.1 Key Strategies
13.4.4.2 SWOT Analysis
13.5 Twilio, Inc.
13.5.1 Business Overview
13.5.2 Solutions Offerd
13.5.3 Recent Developments
13.5.4 MnM Views
13.5.4.1 Key Strategies
13.6 Netfortris, Inc. (Netfortris)
13.6.1 Business Overview
13.6.2 Solutions Offerd
13.6.3 Recent Developments
13.6.4 MnM Views
13.6.4.1 Key Strategies
13.7 West IP Communications, Inc.
13.7.1 Business Overview
13.7.2 Solutions Offered
13.7.3 Recent Developments
13.8 Telestax, Inc.
13.8.1 Business Overview
13.8.2 Products, Solutions, and Services Offered
13.8.3 Recent Developments
13.9 Plivo, Inc.
13.9.1 Business Overview
13.9.2 Products Offered
13.9.3 Recent Developments
13.10 Callfire
13.10.1 Business Overview
13.10.2 Products Offered
13.10.3 Recent Developments
13.11 Nexmo, Inc.
13.11.1 Business Overview
13.11.2 Products Offered
13.11.3 Recent Developments
13.12 Other Major Vendors
13.12.1 IBM Corporation
13.12.2 Alcatel-Lucent
13.12.3 Mitel Networks Corporation (Mitel)
13.12.4 Genesys Telecommunications Laboratories, Inc.
13.12.5 Intelepeer
14 Appendix (Page No. – 152)
14.1 Key Insights
14.2 Recent Developments
14.3 Discussion Guide
14.4 Introducing RT: Real-Time Market Intelligence
14.5 Available Customizations
14.6 Related Reports
【レポート販売概要】
■ タイトル：クラウド通信プラットフォームの世界市場：ソリューション、サービス■ 英文：Cloud Communication Platform Market by Solution and Service (UCC/UCaaS, WebRTC, VoIP, IVR, API, Reporting and Analytics, and Training and Consulting, Support and Maintenance Service, and Managed Service) - Global Forecast to 2021
■ 発行日：2016年2月29日
■ 調査会社：MarketsandMarkets
■ 商品コード：MAM-TC-2789
■ 調査対象地域：グローバル
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