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TABLE OF CONTENTS

1 INTRODUCTION
1.1 OBJECTIVES OF REPORT
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.3.1 MARKETS COVERED
1.3.2 YEARS
1.4 CURRENCY
1.5 LIMITATIONS
1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY
2.1 MARKET SIZE ESTIMATION
2.2 MARKET BREAKDOWN AND DATA TRIANGULATION
2.3 MARKET SHARE ESTIMATION
2.3.1 KEY DATA TAKEN FROM SECONDARY SOURCES
2.3.2 KEY DATA TAKEN FROM PRIMARY SOURCES
2.3.3 KEY INDUSTRY INSIGHTS
2.4 ASSUMPTIONS

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES
4.2 LIFE CYCLE ANALYSIS, BY REGION
4.3 BEST MARKET TO INVEST
4.4 PRODUCT GROWTH MATRIX
4.5 REGION-WISE ADOPTION

5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 MARKET EVOLUTION
5.3 MARKET SEGMENTATION
5.3.1 CLOUD COLLABORATION MARKET, BY SOLUTION
5.3.2 CLOUD COLLABORATION MARKET, BY SERVICE
5.3.3 CLOUD COLLABORATION MARKET, BY DEPLOYMENT MODEL
5.3.4 CLOUD COLLABORATION MARKET, BY VERTICAL
5.3.5 CLOUD COLLABORATION MARKET, BY REGION

5.4 MARKET DYNAMICS
5.4.1 DRIVERS
5.4.1.1 Increasing adoption of Bring Your Own Device (BYOD)
5.4.1.2 Increased productivity and efficiency
5.4.1.3 Greater collaboration with suppliers and partners
5.4.2 RESTRAINTS
5.4.2.1 High cost of initial investment
5.4.2.2 Risk of information loss
5.4.3 OPPORTUNITIES
5.4.3.1 Faster deployment, increased flexibility, and scalability
5.4.3.2 Reduced cost of ownership
5.4.3.3 Rise in adoption of collaboration applications by SMBs
5.4.4 CHALLENGES
5.4.4.1 Redesigning the network for cloud
5.4.4.2 Stiff competition

6 INDUSTRY TRENDS
6.1 VALUE CHAIN ANALYSIS
6.2 ECOSYSTEM
6.3 PORTER’S FIVE FORCES ANALYSIS
6.3.1 THREAT OF NEW ENTRANTS
6.3.2 THREAT OF SUBSTITUTES
6.3.3 BARGAINING POWER OF SUPPLIERS
6.3.4 BARGAINING POWER OF BUYERS
6.3.5 INTENSITY OF RIVALRY
6.4 STRATEGIC BENCHMARKING

7 CLOUD COLLABORATION MARKET ANALYSIS, BY TYPE
7.1 INTRODUCTION
7.2 CLOUD COLLABORATION: MARKET SIZE AND FORECAST BY SOLUTION
7.2.1 ENTERPRISE CONTENT MANAGEMENT (ECM)/DOCUMENT MANAGEMENT SYSTEM (DSM)
7.2.2 PROJECT MANAGEMENT
7.2.3 ENTERPRISE SOCIAL COLLABORATION
7.2.4 UNIFIED COMMUNICATION AND COLLABORATION (UCC)
7.2.4.1 TELEPHONY
7.2.4.2 UNIFIED MESSAGING
7.2.4.3 CONFERENCING
7.2.5 OTHERS
7.3 CLOUD COLLABORATION: MARKET SIZE AND FORECAST BY SERVICE
7.3.1 PROFESSIONAL SERVICES
7.3.2 SUPPORT AND MAINTENANCE

8 CLOUD COLLABORATION MARKET ANALYSIS, BY DEPLOYMENT MODEL
8.1 INTRODUCTION
8.2 PUBLIC CLOUD
8.3 PRIVATE CLOUD
8.4 HYBRID AND COMMUNITY CLOUD

9 CLOUD COLLABORATION MARKET ANALYSIS, BY VERTICAL
9.1 INTRODUCTION
9.2 BFSI
9.3 RETAIL AND WHOLESALE
9.4 GOVERNMENT
9.5 HEALTHCARE AND LIFE SCIENCES
9.6 MANUFACTURING
9.7 TRAVEL AND HOSPITALITY
9.8 TELECOMMUNICATIONS AND IT
9.9 OTHERS

10 CLOUD COLLABORATION MARKET, GEOGRAPHIC ANALYSIS
10.1 INTRODUCTION
10.2 NORTH AMERICA (NA)
10.3 EUROPE
10.4 ASIA-PACIFIC (APAC)
10.5 LATIN AMERICA (LA)
10.6 MIDDLE EAST AND AFRICA (MEA)

11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 COMPETITIVE SITUATION AND TRENDS
11.3 END-USER ANALYSIS
11.3.1 HIGH ADOPTION BY LARGE ENTERPRISES
11.3.2 HIGH ADOPTION ACROSS HEALTHCARE AND EDUCATION INDUSTRY
11.3.3 RISING NUMBER OF SMART DEVICES
11.4 MERGERS AND ACQUISITIONS
11.5 VENTURE FUNDING

12 COMPANY PROFILES
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
12.1 INTRODUCTION
12.2 AVAYA, INC.
12.3 CISCO SYSTEMS, INC.
12.4 IBM
12.5 MICROSOFT CORPORATION
12.6 SALESFORCE.COM
12.7 BROADSOFT, INC.
12.8 CITRIX SYSTEMS
12.9 GOOGLE, INC.
12.10 INTRALINKS HOLDINGS, INC.
12.11 MITEL NETWORKS CORPORATION
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of
unlisted companies.

13 APPENDIX
13.1 EXCERPTS FROM INDUSTRY EXPERTS
13.2 DISCUSSION GUIDE
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
13.4 AVAILABLE CUSTOMIZATIONS
13.5 RELATED REPORTS