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【英文タイトル】Global Help Desk Outsourcing Market 2015-2019

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【レポートの概要(一部)】

01. Executive Summary

02.List of Abbreviations

03.Scope of the Report
03.1 Market overview
03.2 Product offerings

04.Market Research Methodology
04.1 Market research process
04.2 Research methodology

05.Introduction

06.Market Landscape
06.1 Market overview
06.1.1 On-site services
06.1.2 Remote dedicated help desk services
06.1.3 Shared help desk services
06.2 Global help desk outsourcing market
06.2.1 Market size and forecast
06.3 Five forces analysis

07.Market Segmentation by Service
07.1 Segmentation of global help desk outsourcing market by service
07.2 Global outsourced first and second-level help desk services
07.2.1 Market size and forecast
07.3 Global outsourced technical support help desk services
07.3.1 Market size and forecast

08.Market Segmentation by End-user
08.1 Global help desk outsourcing market by end-user

09.Geographical Segmentation
09.1 Segmentation of global help desk outsourcing market by geography
09.2 Help desk outsourcing market in APAC
09.2.1 Market size and forecast
09.3 Help desk outsourcing market in EMEA
09.3.1 Market size and forecast
09.4 Help desk outsourcing market in Americas
09.4.1 Market size and forecast

10.Buying Criteria

11.Market Growth Drivers

12.Drivers and their Impact

13.Market Challenges

14.Impact of Drivers and Challenges

15.Market Trends

16.Trends and their Impact

17.Vendor Landscape
17.1 Competitive scenario
17.1.1 Key news
17.2 Key vendors 2014
17.3 Other prominent vendors
17.3.1 Atos
17.3.2 AttivaSoft
17.3.3 CGI Group
17.3.4 Dynasis
17.3.5 Getronics
17.3.6 Hudson Software
17.3.7 Inforonics Global Services
17.3.8 iYogi
17.3.9 Kayako
17.3.10 Northrop Grumman
17.3.11 Support.com
17.3.12 TCS
17.3.13 TELUS International
17.3.14 T-Systems
17.3.15 Unisys

18.Key Vendor Analysis
18.1 CSC
18.1.1 Key facts
18.1.2 Business overview
18.1.3 Business segmentation by revenue 2013
18.1.4 Business segmentation by revenue 2012 and 2013
18.1.5 Geographical segmentation by revenue 2013
18.1.6 Business strategy
18.1.7 Recent developments
18.1.8 SWOT analysis
18.2 HCL Technologies
18.2.1 Key facts
18.2.2 Business overview
18.2.3 Business segmentation by revenue 2013
18.2.4 Business segmentation by revenue 2012 and 2013
18.2.5 Geographical segmentation by revenue 2013
18.2.6 Business strategy
18.2.7 Recent developments
18.2.8 SWOT analysis
18.3 HP Enterprise Services
18.3.1 Key facts
18.3.2 Business overview
18.3.3 Service segmentation
18.3.4 SWOT analysis
18.4 IBM
18.4.1 Key facts
18.4.2 Business description
18.4.3 Business segmentation
18.4.4 Revenue segmentation by business segment
18.4.5 Revenue segmentation by business operation
18.4.6 Revenue comparison of business segments 2012 and2013
18.4.7 Revenue segmentation by geography
18.4.8 Business strategy
18.4.9 Key developments
18.4.10 SWOT analysis
18.5 Qcom Outsourcing
18.5.1 Key facts
18.5.2 Business overview
18.5.3 Key technologies
18.5.4 SWOT analysis
18.6 Wipro
18.6.1 Key facts
18.6.2 Business overview
18.6.3 Revenue by business segmentation 2014
18.6.4 Revenue by business segmentation 2013 and 2014
18.6.5 Revenue by geographical segmentation 2014
18.6.6 Business strategy
18.6.7 Recent developments
18.6.8 SWOT analysis

19.Other Reports in this Series

[List of Exhibits]

Exhibit 1: Market research methodology
Exhibit 2: Market segmentation of global help desk outsourcing services
Exhibit 3: Global help desk outsourcing market 2014-2019 ($ billion)
Exhibit 4: Segmentation of global help desk outsourcing market by service 2014
Exhibit 5: Segmentation of global help desk outsourcing market by service 2014-2019
Exhibit 6: Global outsourced first and second-level help desk services 2014-2019 ($ billion)
Exhibit 7: Global outsourced technical support help desk services 2014-2019 ($ billion)
Exhibit 8: Projected impact on business and adoption rate by end-user
Exhibit 9: Segmentation of global help desk outsourcing market by geography 2014
Exhibit 10: Segmentation of global help desk outsourcing market by geography 2014-2019
Exhibit 11: Help desk outsourcing market in APAC 2014-2019 ($ billion)
Exhibit 12: Help desk outsourcing market in EMEA 2014-2019 ($ billion)
Exhibit 13: Help desk outsourcing market in Americas 2014-2019 ($ billion)
Exhibit 14: CSC: Business segmentation by revenue 2013
Exhibit 15: CSC: Business segmentation by revenue 2012 and 2013 ($ billion)
Exhibit 16: CSC: Geographical segmentation by revenue 2013
Exhibit 17: HCL Technologies : Business segmentation by revenue 2013
Exhibit 18: HCL Technologies : Business segmentation by revenue 2012 and 2013 (US$ million)
Exhibit 19: HCL Technologies: Geographical segmentation by revenue 2013
Exhibit 20: HP Enterprise Services: Service segmentation
Exhibit 21: IBM: Business segmentation
Exhibit 22: IBM: Revenue segmentation by business 2013
Exhibit 23: IBM: Revenue segmentation 2013
Exhibit 24: IBM: Revenue comparison of business segments 2012 and 2013 (US$ million)
Exhibit 25: IBM: Revenue segmentation by geography 2013
Exhibit 26: Qcom outsourcing: Key technologies
Exhibit 27: Wipro: Revenue by business segmentation 2014
Exhibit 28: Wipro: Revenue by business segmentation 2013 and 2014 (US$ billion)
Exhibit 29: Wipro: Revenue by geographical segmentation 2014


【レポート販売概要】

■ タイトル:ヘルプデスク業務アウトソーシングの世界市場
■ 英文:Global Help Desk Outsourcing Market 2015-2019
■ 発行日:2015年4月15日
■ 調査会社:Technavio
■ 商品コード:IRTNTR5688
■ 調査対象地域:グローバル
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