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TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 16
1.3.1 MARKETS COVERED 16
1.3.2 YEARS CONSIDERED FOR THE STUDY 17
1.4 CURRENCY 17
1.5 LIMITATIONS 17
1.6 STAKEHOLDERS 17
2 RESEARCH METHODOLOGY 18
2.1 INTRODUCTION 18
2.1.1 SECONDARY DATA 19
2.1.1.1 Key data from secondary sources 19
2.1.2 PRIMARY DATA 20
2.1.2.1 Key data from primary sources 20
2.1.2.2 Key industry insights 21
2.1.2.3 Breakdown of primaries 21
2.2 MARKET SIZE ESTIMATION 22
2.2.1 BOTTOM-UP APPROACH 22
2.2.2 TOP-DOWN APPROACH 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 24
2.4 RESEARCH ASSUMPTIONS 25
3 EXECUTIVE SUMMARY 26
4 PREMIUM INSIGHTS 28
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE NORTH AMERICA IT SERVICES MARKET 28
4.2 NORTH AMERICA IT SERVICES MARKET SNAPSHOT: BY SERVICE TYPE, 2016–2021 28
4.3 NORTH AMERICA IT SERVICES MARKET SNAPSHOT: BY DEPLOYMENT TYPE, 2016–2021 29
4.4 NORTH AMERICA IT SERVICES MARKET SNAPSHOT: BY VERTICAL AND BUSINESS FUNCTION, 2016 29
5 MARKET OVERVIEW 31
5.1 INTRODUCTION 32
5.2 MARKET EVOLUTION 32

5.3 MARKET SEGMENTATION 33
5.3.1 BY SERVICE TYPE 33
5.3.2 BY BUSINESS FUNCTION 33
5.3.3 BY ORGANIZATION SIZE 34
5.3.4 BY DEPLOYMENT TYPE 34
5.3.5 BY VERTICAL 35
5.4 MARKET DYNAMICS 36
5.4.1 DRIVERS 36
5.4.1.1 Increasing popularity of cloud services 36
5.4.1.2 Growing ICT spend and rising adoption of IT services among SMBs 37
5.4.2 RESTRAINTS 37
5.4.2.1 Concern over privacy and security 37
5.4.2.2 Doubts related to efficiency and effectiveness of IT services 37
5.4.3 OPPORTUNITIES 38
5.4.3.1 Rising demand for system integrators 38
5.4.3.2 Potential opportunities in exploring next-generation IT technology in BFSI and healthcare sectors 38
5.4.4 CHALLENGES 38
5.4.4.1 Less professionals with latest technological expertise 38
5.4.4.2 Complexities involved with the integration of third-party IT infrastructure with that of the organization 39
6 INDUSTRY TRENDS 40
6.1 INTRODUCTION 40
6.2 VALUE CHAIN ANALYSIS 40
6.3 STRATEGIC BENCHMARKING 41
7 TECHNOLOGY INNOVATION, SOCIAL, MOBILITY, ANALYTICS, AND CLOUD 42
7.1 INTRODUCTION 43
7.2 SOCIAL, MOBILITY, ANALYTICS, AND CLOUD 43
7.3 RECENT INNOVATIONS 43
8 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY SERVICE TYPE 45
8.1 INTRODUCTION 46
8.2 PROFESSIONAL SERVICES 47
8.2.1 SYSTEM INTEGRATION 49
8.2.1.1 Application integration 50
8.2.1.1.1 Application development 51
8.2.1.1.2 Application testing 51
8.2.1.1.3 Application lifecycle management 52
8.2.1.2 Infrastructure integration 52
8.2.1.2.1 Data center 53
8.2.1.2.2 Security 53
8.2.1.2.3 Mobility 54
8.2.1.2.4 Network 54
8.2.1.2.5 Others (communication and information management) 54
8.2.2 TRAINING AND EDUCATION 54
8.2.3 CONSULTING 54
8.3 MANAGED SERVICES 55
8.3.1 MANAGED SECURITY 56
8.3.2 MANAGED DATA CENTER 56
8.3.3 MANAGED NETWORK 56
8.3.4 MANAGED MOBILITY 56
8.3.5 OTHERS (MANAGED COMMUNICATION AND INFORMATION) 57
8.4 TELECOM SERVICES 57
9 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY ORGANIZATION SIZE 58
9.1 INTRODUCTION 59
9.2 SMALL AND MEDIUM BUSINESSES 59
9.3 ENTERPRISES 59
10 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY DEPLOYMENT TYPE 61
10.1 INTRODUCTION 62
10.2 ON-PREMISES 63
10.3 CLOUD 63
11 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY BUSINESS FUNCTION 64
11.1 INTRODUCTION 65
11.2 FINANCE AND ACCOUNTING 66
11.3 HUMAN RESOURCES 67
11.4 SALES AND MARKETING 67
11.5 SUPPLY CHAIN MANAGEMENT 68
11.6 OPERATIONS AND SUPPORT 68
11.7 MANUFACTURING 69
12 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY VERTICAL 70
12.1 INTRODUCTION 71
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 72
12.3 MEDIA AND ENTERTAINMENT 73
12.4 GOVERNMENT AND DEFENSE 73
12.5 COMMUNICATION AND TECHNOLOGY 74
12.6 CONSUMER GOODS AND RETAIL 74
12.7 HEALTHCARE 75
12.8 OTHERS 75
 
13 COMPETITIVE LANDSCAPE 76
13.1 OVERVIEW 76
13.2 NORTH AMERICA IT SERVICES MARKET: MNM VENDOR-DIVE COMPARISON 77
13.3 COMPETITIVE SITUATIONS AND TRENDS 80
13.3.1 NEW PRODUCT LAUNCHES/UPGRADATION 81
13.3.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 82
13.3.3 MERGERS AND ACQUISITIONS 84
13.3.4 EXPANSIONS 84
14 COMPANY PROFILES 85
14.1 INTRODUCTION 85
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*
14.2 HEWLETT PACKARD ENTERPRISE 86
14.3 ACCENTURE PLC 89
14.4 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 92
14.5 WIPRO LIMITED 95
14.6 HCL TECHNOLOGIES LIMITED 98
14.7 INFOSYS 102
14.8 IBM CORPORATION 106
14.9 ORACLE CORPORATION 110
14.10 TATA CONSULTANCY SERVICES 114
14.11 TECH MAHINDRA 119
14.12 FUJITSU 124
14.13 CAPGEMINI 127
14.14 ERICSSON 130
14.15 HUAWEI TECHNOLOGIES CO. LTD. 133
14.16 NOKIA NETWORKS 136
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
15 KEY INNOVATORS 138
15.1 DIMENSION DATA 138
15.2 UNISYS CORPORATION 140
15.3 HITACHI CONSULTING CORPORATION 142
 
16 APPENDIX 144
16.1 INDUSTRY EXCERPTS 144
16.2 DISCUSSION GUIDE 145
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 149
16.4 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 151
16.5 AVAILABLE CUSTOMIZATIONS 152
16.6 RELATED REPORTS 152
16.7 AUTHOR DETAILS 153