インテリジェント仮想アシスタントの世界市場予測（～2023年）：チャットボット、IVAスマートスピーカー...市場調査レポートについてご紹介

TABLE OF CONTENTS

1 INTRODUCTION 12
1.1 OBJECTIVES OF THE STUDY 12
1.2 DEFINITION 12
1.3 MARKETS COVERED 13
1.3.1 MARKET SEGMENTATION 13
1.3.2 YEARS CONSIDERED FOR THE STUDY 13
1.4 CURRENCY 14
1.5 LIMITATIONS 14
1.6 STAKEHOLDERS 14

2 RESEARCH METHODOLOGY 15
2.1 RESEARCH DATA 15
2.1.1 SECONDARY DATA 16
2.1.1.1 List of major secondary sources 16
2.1.1.2 Secondary sources 17
2.1.2 PRIMARY DATA 17
2.1.2.1 Primary interviews with experts 17
2.1.2.2 Breakdown of primaries 18
2.1.2.3 Primary sources 18
2.2 SECONDARY AND PRIMARY RESEARCH 19
2.2.1.1 Key industry insights 19
2.3 MARKET SIZE ESTIMATION 20
2.3.1 BOTTOM-UP APPROACH 20
2.3.2 TOP-DOWN APPROACH 21
2.4 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.5 RESEARCH ASSUMPTIONS 24

3 EXECUTIVE SUMMARY 25

4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE OPPORTUNITIES IN THE IVA MARKET 29
4.2 NORTH AMERICA: IVA MARKET, BY INDUSTRY AND COUNTRY 30
4.3 IVA MARKET, BY TYPE 30
4.4 IVA MARKET, BY PRODUCT 31
4.5 IVA MARKET, BY GEOGRAPHY 31
 

5 MARKET OVERVIEW 32
5.1 INTRODUCTION 32
5.2 EVOLUTION OF THE MARKET: INTELLIGENT VIRTUAL ASSISTANT MARKET 32
5.3 MARKET DYNAMICS 33
5.3.1 DRIVERS 33
5.3.1.1 Demand for automation in customer service 33
5.3.1.2 Integration of speaker-based virtual assistants and smart home appliances is driving the market of smart speakers 34
5.3.1.3 Increasing adoption of chatbots because of the availability of low-cost software modules for chatbot design 34
5.3.2 RESTRAINTS 34
5.3.2.1 Lack of accuracy in chatbot 34
5.3.2.2 System integration complexities add to the cost of smart speakers 34
5.3.3 OPPORTUNITIES 35
5.3.3.1 Gesture recognition technology will add value to IVA 35
5.3.3.2 Multi-language support in IVAs will increase its market penetration. 35
5.3.4 CHALLENGES 36
5.3.4.1 Lack of awareness in developing countries 36
5.3.4.2 Limited market reach of IVA smart speakers in developing countries. 36

6 INDUSTRY TRENDS 37
6.1 INTRODUCTION 37
6.2 VALUE CHAIN ANALYSIS 37
6.3 STARTUP SCENARIO 38

7 INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT 39
7.1 INTRODUCTION 40
7.2 CHATBOT 41
7.2.1 CHATBOT MARKET BY DEPLOYMENT 45
7.2.1.1 Stand-alone 45
7.2.1.2 Web-based 46
7.2.2 CHATBOT MARKET BY OFFERING 47
7.2.2.1 Software 47
7.2.2.2 Services 48
7.3 IVA SMART SPEAKERS 48

8 INTELLIGENT VIRTUAL ASSISTANT MARKET, BY USER INTERFACE 51
8.1 INTRODUCTION 52
8.2 TEXT BASED 54
8.3 TEXT-TO-SPEECH-BASED 55
8.4 AUTOMATIC SPEECH RECOGNITION (ASR) 55
8.5 OTHERS 57

9 INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TYPE 58
9.1 INTRODUCTION 59
9.2 RULE-BASED 60
9.3 CONVERSATIONAL AI-BASED 60

10 INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY 62
10.1 INTRODUCTION 63
10.2 CONSUMER ELECTRONICS 64
10.3 BFSI 66
10.4 HEALTHCARE 67
10.5 EDUCATION 67
10.6 RETAIL 68
10.7 GOVERNMENT 69
10.8 UTILITIES 70
10.9 TRAVEL & HOSPITALITY 71
10.10 OTHERS 72

11 GEOGRAPHIC ANALYSIS 73
11.1 INTRODUCTION 74
11.2 NORTH AMERICA 76
11.2.1 US 80
11.2.2 CANADA 81
11.2.3 MEXICO 81
11.3 EUROPE 81
11.3.1 GERMANY 85
11.3.2 FRANCE 85
11.3.3 UK 85
11.3.4 REST OF EUROPE 85
11.4 ASIA PACIFIC 86
11.4.1 JAPAN 90
11.4.2 CHINA 91
11.4.3 AUSTRALIA 91
11.4.4 INDIA 91
11.4.5 REST OF APAC 91
11.5 ROW 92
11.5.1 MIDDLE EAST AND AFRICA 92
11.5.2 SOUTH AMERICA 92
 

12 COMPETITIVE LANDSCAPE 95
12.1 OVERVIEW 95
12.2 MARKET RANKING ANALYSIS, 2016 96
12.3 COMPETITIVE SCENARIO AND TRENDS 97
12.3.1 PRODUCT LAUNCHES 98
12.3.2 ACQUISITIONS 100
12.3.3 PARTNERSHIPS/COLLABORATIONS/AGREEMENTS 100

13 COMPANY PROFILES 101
(Business overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments, Key relationships)*
13.1 MICROSOFT 101
13.2 NUANCE COMMUNICATIONS 104
13.3 SAMSUNG ELECTRONICS 107
13.4 ALPHABET 110
13.5 APPLE 113
13.6 AMAZON 116
13.7 INTERNATIONAL BUSINESS MACHINES (IBM) 118
13.8 BAIDU 120
13.9 BLACKBERRY 123
13.10 INBENTA TECHNOLOGIES 126
13.11 INNOVATORS 128
13.11.1 FACEBOOK 128
13.11.2 COGNITIVE CODE 128
13.11.3 ARTIFICIAL SOLUTIONS 129
13.11.4 UNIFIED COMPUTER INTELLIGENCE 129
13.11.5 MYCROFT AI 130
*Details on Business overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments, Key relationships might not be captured in case of unlisted companies.

14 APPENDIX 131
14.1 INSIGHTS FROM INDUSTRY EXPERTS 131
14.2 DISCUSSION GUIDE 132
14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 136
14.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 138
14.5 AVAILABLE CUSTOMIZATIONS 140
14.6 RELATED REPORTS 140
14.7 AUTHOR DETAILS 141