【レポートの概要（一部）】
1.0 EXECUTIVE SUMMARY
2.0 OVERVIEW
2.1 WHAT IS SOCIAL BUSINESS?
2.2 SOCIAL BUSINESS SERVICES AND SAAS SOLUTION
2.3 CLOUD CONVERGENCE WITH SOCIAL TECHNOLOGIES
2.4 CLOUD SOLUTION DEVELOPMENT FOR SOCIAL BUSINESS
2.5 MOBILE, WEARABLE AND ANALYTICS
2.6 SECURITY COMPLIANCE AND NEW STAKEHOLDERS
2.7 SOCIAL CUSTOMER
2.8 ENTERPRISE SOCIAL ADOPTION
2.9 CLOUD SOCIAL COLLABORATION
2.10 SUCCESS PRINCIPLES OF SOCIAL BUSINESS
2.10.1 RECOGNIZE SOCIAL TECHNOLOGY
2.10.2 BUILDING SUCCESS ARCHITECTURE
2.10.3 MULTISTEP APPROACH
2.10.4 TREAT USERS FIRST
2.10.5 STRATEGIC THOUGHT APPROACH
2.11 SOCIAL ENTERPRISE DEPLOYMENT AND CHALLENGES TO ADDRESS
2.12 BUILDING BLOCK TECHNIQUES
2.13 IMPROVING ENTERPRISE SOCIAL CAPABILITIES
2.14 ASSESSING ENTERPRISE SOCIAL CAPABILITIES
2.15 EFFECTIVENESS OF SOCIAL BUSINESS CAPABILITIES
2.15.1 BUSINESS CHALLENGE
2.15.2 SOCIAL CAPABILITIES
2.15.3 BUSINESS OUTCOMES
2.15.4 INDUSTRY NUANCES
2.15.5 TECHNICAL CHALLENGES
2.16 SWOT ANALYSIS
2.16.1 STRENGTHS & OPPORTUNITIES
2.16.2 WEAKNESSES & THREATS
2.17 INDUSTRY VERTICAL
3.0 TECHNOLOGY, APPLICATION AND PROVIDER
3.1 MARKETING AUTOMATION
3.1.1 MARKETO
3.1.2 PARDOT
3.1.3 ELOQUA
3.1.4 CUSTOMER.IO
3.1.5 HUBSPOT
3.1.6 ADROLL
3.1.7 PICA9
3.1.8 CANTERRIS
3.1.9 BREMY
3.1.10 OUTMARKET
3.1.11 BUSSBUILDER PRO
3.1.12 SALESFUSION
3.1.13 GENOO
3.1.14 BIZIBLE
3.1.15 ETRIGUE
3.1.16 ALLOCADIA
3.1.17 SALES ENGINE INTERNATIONAL
3.1.18 ONTRAPORT
3.1.19 LEADSQUARED
3.1.20 MARCOMCENTRAL
3.1.21 AMBASSADOR
3.1.22 INTEGRATE
3.1.23 BRANDMAKER
3.1.24 BUZZPORTAL
3.1.25 ACTIVE CONVERSATION
3.1.26 COMMUNIGATOR
3.1.27 AGILLIC
3.1.28 APRIX SOLUTIONS
3.1.29 DISTRIBION
3.1.30 SALESFORMICS
3.1.31 ELATERAL
3.1.32 CASCADE
3.1.33 GRAVITY FACTOR
3.1.34 BRONTO
3.1.35 GREENROPE
3.1.36 IFBYPHONE
3.1.37 NEXTBEE
3.1.38 ZOHO
3.1.39 ACTIVECAMPAIGN
3.1.40 CONSTANTCONTACT
3.1.41 MAILCHIMP
3.1.42 ASANA
3.1.43 GLIFFY
3.1.44 JUMPLEAD
3.1.45 SIMPLYCAST
3.1.46 DRIP
3.1.47 KENTICO
3.1.48 LEADSIUS
3.1.49 KAHUNA
3.1.50 DEMANDBASE
3.2 SOCIAL MEDIA MANAGEMENT & MONITORING
3.2.1 SUGARCRM
3.2.2 MARKETO
3.2.3 PIPELINEDEALS
3.2.4 SALESFORCE.COM SERVICE CLOUD
3.2.5 SALESFORCE MARKETING CLOUD
3.2.6 ZIPWIRE
3.2.7 SALESOUTLOOK CRM
3.2.8 SMARTTOUCH
3.2.9 CALLIDUSCLOUD MARKETING AUTOMATION
3.2.10 PROPERTYBASE
3.3 ENTERPRISE COLLABORATION & SOCIAL
3.3.1 CO-OP
3.3.2 CYN.IN
3.3.3 CUBETREE
3.3.4 HASHWORK
3.3.5 JAIKU
3.3.6 OBAYOO
3.3.7 PRESENT.LY
3.3.8 QONTEXT
3.3.9 SHARETRONIX
3.3.10 SNIPIA
3.3.11 SOCIALCAST
3.3.12 SOCIALTEXT
3.3.13 SOCIALWOK
3.3.14 STATUS.NET
3.3.15 YAMMER
3.4 WEB EXPERIENCE MANAGEMENT
3.4.1 ADOBE EXPERIENCE MANAGER
3.4.2 ZENDESK
3.4.3 IBM TEALEAF
3.4.4 SATMETRIX
3.4.5 RESPONSETEK
3.4.6 CLICKTALE
3.4.7 KANA
3.4.8 CLARABRIDGE
3.4.9 SAS
3.4.10 GEMIUS
3.4.11 HUBSPOT
3.4.12 MEDALLIA
3.4.13 MAXYMISER
3.4.14 USERZOOM
3.4.15 UX360
3.4.16 USABILITYTOOLS
3.4.17 EKTRON
3.4.18 EZPUBLISH 5
3.4.19 HIPPO CMS 7.8
3.4.20 SDL
3.4.21 OPENTEXT
3.4.22 KENTICO
3.4.23 DRUPAL
3.4.24 COREMEDIA
3.4.25 SITECORE
3.5 INFORMATION GOVERNANCE
3.5.1 ACAVEO
3.5.2 OSTIA
3.5.3 RELTIO
3.6 DIGITAL COMMERCE
3.6.1 ABILITY COMMERCE
3.6.2 BIG COMMERCE
3.6.3 INTUIT ECOMMERCE
3.6.4 SHOPIFY
3.6.5 VENDIO
3.7 CRM & CUSTOMER SUPPORT
3.7.1 SUPPORTCENTER PLUS
3.7.2 ISUPPORT
3.7.3 BLAZEDESK
3.7.4 C-DESK
3.7.5 ACT!
3.7.6 NABD
3.7.7 FUZE SUITE
3.7.8 LIVECHAT
3.7.9 ESERVIZ
3.7.10 HAPPYFOX
3.7.11 MYTIPS
3.7.12 LIVEHELPNOW SUITE
3.7.13 MIGHTYCALL
3.7.14 CHATAROO
3.7.15 CUSTOMANSWERS CRM
3.7.16 ALWAYSUPPORT
3.7.17 CHAT INTERFACE FOR OPERATOR
3.7.18 NICKELLED
3.7.19 OXYGEN SERVICE DESK
3.7.20 ZOHO SURVEY
3.7.21 CUSTOMER SUPPORT SUITE
3.7.22 BOLDCHAT
3.7.23 ACHIEVER CRM
3.7.24 ACTIVATE
3.7.25 AGENDIZE
3.7.26 AGI SELF SERVICE
3.7.27 ALTITUDE UCI SUITE
3.7.28 ANY REQUEST
3.7.29 AURIC PROSPECTOR
3.7.30 BAMBOO CRICKET
3.7.31 BEETRACK
3.7.32 BRAND EMBASSY
3.7.33 CARECALL
3.7.34 CASENGO
3.7.35 CCS CUSTOMER SERVICE
3.7.36 CINCOM SYNCHRONY
3.7.37 CLICKDESK
3.7.38 CLOSE SUPPORT
3.7.39 CLOUD 9 SUPPORT
3.7.40 COGNITIVE VIRTUAL ASSISTANT
3.7.41 COMARCH NGSF
3.7.42 COMM100 HELP DESKVIEW PROFILE
3.7.43 COMMUNICATIONS CENTER
3.7.44 CONSUMER RELATIONSHIP SYSTEM
3.7.45 CONVERSOCIAL
3.7.46 COVEO FOR CUSTOMER SERVICE & CRM
3.7.47 CRM EXPRESS
3.7.48 CRMDESK
3.7.49 CRMUNLEASHED
3.7.50 CUSTOMER CENTRIC FRAMEWORK
3.7.51 CUSTOMER EXPERIENCE MANAGEMENT
3.7.52 CUSTOMER SERVICE HELP DESK
3.7.53 CUSTOMERFIRST
3.7.54 E-TRACK
3.7.55 ECOMMSOURCE
3.7.56 EGAIN SUITE
3.7.57 EPTICA ENTREPRISE SUITE
3.8 ECM & FILE SHARING
3.8.1 ACRONIS ACTIVECHO
3.8.2 CITRIX SHAREFILE
3.8.3 DRUVA INSYNC
3.8.4 EGNYTE BUSINESS FILE SHARING
3.8.5 EMC SYNCPLICITY
3.8.6 HYLAND SOFTWARE
3.8.7 IBM
3.8.8 MICROSOFT
3.8.9 OPENTEXT
3.8.10 PERCEPTIVE SOFTWARE
3.8.11 HUDDLE
3.8.12 OXYGEN CLOUD
3.9 WORKFORCE MANAGEMENT
3.9.1 CHETU
3.9.2 CERIDIAN
3.9.3 ORACLE
3.9.4 SAP/SUCCESSFACTORS
3.9.5 IBM / KENEXA
3.9.6 INFOR
3.9.7 ULTIMATE SOFTWARE
3.9.8 WORKDAY
3.9.9 PEOPLEFLUENT
3.9.10 ADP
3.9.11 SILKROAD
3.9.12 SABA
3.9.13 FINANCIALFORCE HCM
3.9.14 HRSOFT
3.9.15 LUMESSE
3.9.16 KRONOS
3.9.17 SUMTOTAL SYSTEMS
3.9.18 HALOGEN
3.9.19 CORNERSTONE ONDEMAND
3.9.20 BENEFITFOCUS EENROLLMENT
3.9.21 PAYCOM
3.9.22 PAYLOCITY
4.0 MARKET PROJECTIONS 2015 – 2020
4.1 GLOBAL SOCIAL CLOUD BUSINESS APPLICATION MARKET 2015 – 2020
4.2 SOCIAL CLOUD BUSINESS APPLICATION MARKET BY INDUSTRY SEGMENT 2015 – 2020
4.3 SOCIAL CLOUD BUSINESS APPLICATION MARKET BY DEVELOPMENT PLATFORM 2015 – 2020
4.4 SOCIAL CLOUD BUSINESS APPLICATION MARKET BY BUSINESS MODEL 2015 – 2020
4.5 SOCIAL CLOUD BUSINESS APPLICATION MARKET BY GEOGRAPHIC SEGMENT 2015 – 2020
4.6 ENTERPRISE ADOPTION RATE OF SOCIAL BUSINESS SERVICES 2015 – 2020
4.7 SOCIAL BUSINESS APPLICATION MAJOR VENDOR REVENUE FORECAST 2015 – 2020
5.0 ECOSYSTEM ANALYSIS
5.1 VENDOR
5.2 CLOUD SERVICE PROVIDERS
5.3 SOCIAL MEDIA NETWORK
5.4 END USER
5.5 SOFTWARE MANUFACTURER
5.6 GOVERNMENT
5.7 TELECOMMUNICATION
6.0 VENDOR ANALYSIS
6.1 IBM
6.1.1 IBM SMARTCLOUD
6.1.2 IBM SMARTCLOUD ORCHESTRATOR
6.1.3 IBM CONNECTIONS AND IBM NOTES AND DOMINO SOCIAL EDITION 9
6.1.4 SWOT ANALYSIS
6.2 SALESFORCE
6.2.1 CHATTER
6.2.2 SALESFORCE SOCIAL CRM
6.3 MICROSOFT
6.3.1 MICROSOFT OFFICE 365 AND CONNECTED EXPERIENCE
6.3.2 PUBLIC CLOUD – WINDOWS AZURE
6.3.3 PRIVATE CLOUD – WINDOWS SERVER AND SYSTEMS CENTER
6.3.4 MICROSOFT DYNAMICS CRM ONLINE
6.3.5 SHAREPOINT 2013
6.3.6 MICROSOFT SKYDRIVE
6.3.7 ORANGE AND MICROSOFT CLOUD PARTNERSHIP CASE
6.4 YAMMER
6.4.1 YAMMER AND OFFICE 365
6.4.2 YAMMER AND SHAREPOINT SERVER
6.4.3 SWOT ANALYSIS
6.5 NEWSGATOR
6.5.1 SUCCESS CASE WITH ACCENTURE
6.5.2 SUCCESS CASE WITH CME FEDERAL CREDIT UNION
6.5.3 SUCCESS CASE WITH AMERICAN FAMILY INSURANCE
6.6 JIVE
6.6.1 JIVE SOCIAL BUSINESS PLATFORM
6.6.2 SWOT ANALYSIS
6.6.3 SUCCESS CASE OF JIVE SOCIAL INTRANET WITH ALCATEL-LUCENT
6.6.4 SUCCESS CASE WITH LIVEPERSON
6.7 TELLIGENT
6.7.1 SUCCESS CASE WITH DELL
6.8 SOCIALTEXT
6.8.1 SWOT ANALYSIS
6.9 MZINGA
6.9.1 MZINGA OMNISOCIAL
6.10 COMMUNISPACE
6.10.1 FULL-SERVICE SOLUTION
6.10.2 BULLYING PREVENTION CAMPAIGN CASE
6.11 LITHIUM
6.11.1 LITHIUM SOCIAL WEB: THE SOCIAL CUSTOMER EXPERIENCE PLATFORM
6.11.2 SOCIAL SOLUTIONS FOR MARKETING, COMMERCE AND SUPPORT
6.12 SUCCESSFACTORS: AN SAP COMPANY
6.12.1 SUCCESSFACTORS BIZX SUITE
6.12.2 SUCCESS CASE WITH SIEMENS
6.13 CITRIX
6.13.1 GOTO CLOUD SERVICES
6.14 ORACLE SOCIAL SERVICES
6.15 SABA POOPLE CLOUD
6.16 CISCO WEBEX SOCIAL
6.16.1 SWOT ANALYSIS
6.17 POKESHOT///SMZ
6.17.1 PUBLIC SECTOR COMMUNITY
6.17.2 POKESHOT///SMARTERPATH
6.17.3 TRANSLATION MANAGER
6.17.4 SOCIAL CONNECTOR FOR CISCO, SAMETIME AND LOTUS NOTES
6.17.5 SECURITY EXTENSION
7.0 CASE STUDY ANALYSIS OF SUCCESS SCENARIOS
7.1 LINKEDIN ONLINE RECRUITMENT BUSINESS
7.2 FACEBOOK AND TWITTER CASE AS ENABLER
7.3 RESTAURANT BUSINESS CASE ON PT BAMBU DESA
7.4 SATEL OY AND FORD CASE
7.5 CLIMATE ASIA PACIFIC CASE
7.6 OXFAM CASE ON ADVOCACY THROUGH SOCIAL MEDIA
7.7 ASSIST CASE ON SOCIAL CAPACITY BUILDING
7.8 FERRING ITALY SPA IMPLEMENTATION CASE
8.0 CONCLUSIONS AND RECOMMENDATIONS
8.1 RECOMMENDATION FOR VENDORS
8.2 RECOMMENDATION FOR ORGANIZATIONS
【レポート販売概要】
■ タイトル：クラウドにおけるソーシャルビジネスサービス：市場分析及び予測■ 英文：Social Business Services in the Cloud: Market Analysis and Forecast 2015 - 2020
■ 発行日：2015年6月
■ 調査会社：Mind Commerce
■ 商品コード：MINDC508001
■ 調査対象地域：グローバル
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