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1 Introduction (Page No. – 17)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology (Page No. – 22)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primary Interviews
2.2 Market Size Estimation
2.3 Market Breakdown and Data Triangulation
2.4 Assumptions

3 Executive Summary (Page No. – 32)

4 Premium Insights (Page No. – 37)
4.1 Attractive Market Opportunities in the Field Service Management Market
4.2 Market Top Three Industry Verticals
4.3 Global Field Service Management Market, By Region and Industry Vertical
4.4 Market Potential
4.5 Field Service Management User Type Market (2020)
4.6 Market, By Solution (2015–2020)
4.7 Field Service Management Regional Market
4.8 Industry Vertical Growth Matrix
4.9 Lifecycle Analysis, By Region, 2015

5 Field Service Management Market Overview (Page No. – 44)
5.1 Introduction
5.2 Evolution
5.3 Market Segmentation
5.3.1 By Solution
5.3.2 By Service
5.3.3 By Deployment Type
5.3.4 By User Type
5.3.5 By Industry Vertical
5.3.6 By Region
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Need for A Centralized System for the Management of Field Services
5.4.1.2 Increase in Operational Efficiency
5.4.1.3 Reduction in Operational Cost
5.4.2 Restraints
5.4.2.1 Security Concerns With Respect to Access to Confidential Data
5.4.2.2 Lack of Awareness About the Benefits of Fsm Solutions
5.4.3 Opportunities
5.4.3.1 Increasing Demand for Enterprise Mobility
5.4.3.2 Rising Demand for Mobility Solutions for Real-Time Visibility
5.4.3.3 Growing Partnerships Among Field Service Management Vendors
5.4.4 Challenges
5.4.4.1 Heavy Reliance on Scheduled Maintenance Rather Than on Predictive Maintenance
5.4.4.2 Poor Visibility Into Field Force Activities
5.4.5 Burning Issues
5.4.5.1 Rising Cost Involved in Field Service Management Implementation
5.4.5.2 Presence of Inflexible and Outdated Systems

6 Field Service Management Market: Industry Trends (Page No. – 56)
6.1 Introduction
6.2 Field Service Management Architecture
6.3 Value Chain Analysis
6.4 Industry Standards and Regulations
6.4.1 Introduction
6.4.2 Service Capability & Performance Standards (SCP)
6.4.3 Occupational Safety and Health Administration (OSHA)
6.4.4 Technology Services Industry Association (TSIA)
6.5 Strategic Benchmarking
6.6 Innovation Spotlight

7 Field Service Management Market Analysis, By Solution (Page No. – 63)
7.1 Introduction
7.2 Schedule and Dispatch
7.3 Work Order Management
7.4 Mobile Field Execution
7.5 Customer Management
7.6 Reporting and Dashboards
7.7 Billing and Invoicing
7.8 Inventory Management
7.9 Tracking and Performance Management

8 Field Service Management Market Analysis, By Service (Page No. – 74)
8.1 Introduction
8.2 Implementation
8.3 Training and Support
8.4 Consulting

9 Field Service Management Market Analysis, By Deployment Type (Page No. – 80)
9.1 Introduction
9.2 Cloud
9.3 On-Premises

10 Field Service Management Market Analysis, By User Type (Page No. – 85)
10.1 Introduction
10.2 Small and Medium Enterprise (SME)
10.3 Large Enterprise

11 Field Service Management Market Analysis, By Industry Vertical (Page No. – 93)
11.1 Introduction
11.2 Oil and Gas
11.3 Construction
11.4 Residential and Commercial
11.5 Manufacturing
11.6 Security and Alarm
11.7 Transportation
11.8 Energy and Utilities
11.9 Healthcare
11.10 Telecom
11.11 Insurance
11.12 Others

12 Geographic Analysis (Page No. – 107)
12.1 Introduction
12.2 North America
12.3 Europe
12.4 Asia-Pacific
12.5 Middle East and Africa (MEA)
12.6 Latin America

13 Competitive Landscape (Page No. – 130)
13.1 Overview
13.2 Product Portfolio Comparison
13.3 Competitive Situation and Trends
13.3.1 New Product Launches
13.3.2 Partnerships, Agreements, and Collaborations
13.3.3 Mergers and Acquisitions
13.3.4 Venture Capital (VC) Funding

14 Company Profiles (Page No. – 140)
14.1 Introduction
14.2 SAP SE
14.2.1 Business Overview
14.2.2 Solutions Offered
14.2.3 Recent Developments
14.2.4 MnM View
14.2.4.1 Key Strategies
14.2.4.2 SWOT Analysis
14.3 Oracle Corporation
14.3.1 Business Overview
14.3.2 Products and Services Offered
14.3.3 Recent Developments
14.3.4 MnM View
14.3.4.1 Key Strategies
14.3.4.2 SWOT Analysis
14.4 IBM Corporation
14.4.1 Business Overview
14.4.2 Products Offered
14.4.3 Recent Developments
14.4.4 MnM View
14.4.4.1 Key Strategies
14.4.4.2 SWOT Analysis
14.5 Clicksoftware Technologies
14.5.1 Business Overview
14.5.2 Solutions and Services Offered
14.5.3 Recent Developments
14.5.4 MnM View
14.5.4.1 Key Strategies
14.5.4.2 SWOT Analysis
14.6 Astea International
14.6.1 Business Overview
14.6.2 Solutions Offered
14.6.3 Recent Developments
14.6.4 MnM View
14.6.4.1 Key Strategies
14.6.4.2 SWOT Analysis
14.7 Servicepower Technologies
14.7.1 Business Overview
14.7.2 Solutions Offered
14.7.3 Recent Developments
14.7.4 MnM View
14.7.4.1 Key Strategies
14.8 Trimble Navigation
14.8.1 Business Overview
14.8.2 Products Offered
14.8.3 Recent Developments
14.8.4 MnM View
14.8.4.1 Key Strategies
14.9 Industrial and Financial Systems AB (IFS)
14.9.1 Business Overview
14.9.2 Products and Services Offered
14.9.3 Recent Developments
14.9.4 MnM View
14.9.4.1 Key Strategies
14.10 PTC, Inc.
14.10.1 Business Overview
14.10.2 Solutions and Services Offered
14.10.3 Recent Developments
14.10.4 MnM View
14.10.4.1 Key Strategies
14.11 Infor
14.11.1 Business Overview
14.11.2 Products and Services Offered
14.11.3 Recent Developments
14.11.4 MnM View
14.11.4.1 Key Strategies

15 Key Innovators (Page No. – 175)
15.1 Rapidvalue Solutions
15.1.1 Business Overview
15.1.2 Key Strategies
15.2 Fieldaware
15.2.1 Business Overview
15.2.2 Key Strategies
15.3 Coresystems
15.3.1 Business Overview
15.3.2 Products Offered
15.3.3 Key Strategies
15.3.4 Recent Developments

16 Appendix (Page No. – 179)
16.1 New Product Launches
16.2 Industry Excerpts
16.3 Discussion Guide
16.4 Introducing RT: Real Time Market Intelligence
16.5 Available Customizations
16.6 Related Reports