クラウドコミュニケーションプラットフォームの世界市場：API、webRTC、VoIP、IVRシステム、UCCソリューション...市場調査レポートについてご紹介

Table Of Contents

1 Introduction 13
1.1 Objectives Of The Study 13
1.2 Markets Covered 14
1.3 Stakeholders 15
1.4 Market Definition 16
1.5 Market Scope 16

2 Research Methodology 17
2.1 Market Size Estimation 18
2.2 Market Crackdown And Data Triangulation 20
2.3 Market Share Estimation 20
2.3.1 Key Data Taken From Secondary Sources 21
2.3.2 Key Data Taken From Primary Sources 21
2.3.3 Assumptions 22

3 Executive Summary 23

4 Premium Insights 26
4.1 Attractive Market Opportunity 26
4.2 Life Cycle Analysis, By Region 26
4.3 Best Market To Invest 27
4.4 Product Growth Matrix 28
4.5 Region-Wise Adoption 29

5 Market Overview 30
5.2 Market Evolution 31
5.3 Market Segmentation 32
5.3.1 By Solution 32
5.3.2 By Service 32
5.3.3 By Deployment Model 33
5.3.4 By Vertical 33
5.3.5 By Region 34
5.4 Market Dynamics 34
5.4.1 Drivers 35
5.4.1.1 Virtual Pbx Driving Demand 35
5.4.1.2 Emergence Of Webrtc 35
5.4.1.3 Increasing Adoption Of Mobile Devices 36
5.4.1.4 Consumerization Of It 36
5.4.2 Restraints 36
5.4.2.1 High Cost Of Initial Investment 36
5.4.2.2 Risk Of Information Loss 36
5.4.3 Opportunities 36
5.4.3.1 Contact Centers Moving To The Cloud 36
5.4.3.2 Rise In The Adoption Of Communication Platform By Smbs 36
5.4.3.3 Increased Productivity 37
5.4.4 Challenges 37
5.4.4.1 Stiff Competition 37
5.4.4.2 Lack Of Security 37

6 Industry Trends 38
6.1 Value Chain Analysis 38
6.2 Porter’S Five Forces Analysis 39
6.2.1 Threat From New Entrants 39
6.2.2 Threat From Substitutes 40
6.2.3 Bargaining Power Of Suppliers 40
6.2.4 Bargaining Power Of Buyers 40
6.2.5 Intensity Of Competitive Rivalry 40
6.3 Strategic Benchmarking 41

7 Cloud Communication Platform Market By Solution And Service 42
7.1 Introduction 43
7.2 By Solution 43
7.2.1 Application Programming Interface (Api) 46
7.2.2 Web Real Time Communication (Webrtc) 46
7.2.3 Voice Over Internet Protocol (Voip) 47
7.2.4 Interactive Voice Response System 48
7.2.5 Unified Communication And Collaboration (Ucc) 48
7.2.6 Others 49
7.3 By Service 50
7.3.1 Training, Consulting, And System Integration 52
7.3.2 Managed Service 53

8 Cloud Communication Platform Market By Deployment Model 54
8.1 Introduction 55
8.2 Public Cloud 57
8.3 Hybrid Cloud 58
8.4 Private Cloud 58
 
9 Cloud Communication Platform Market By Vertical 60
9.1 Introduction 61
9.2 Bfsi 63
9.3 Consumer Goods And Retail 65
9.4 Government 67
9.5 Healthcare 69
9.6 Manufacturing 71
9.7 Travel And Hospitality 73
9.8 Telecommunication And It 75
9.9 Outsourcing 77

10 Cloud Communication Platform Market Geographic Analysis 80
10.1 Introduction 81
10.2 North America (Na) 84
10.3 Europe 86
10.4 Asia-Pacific (Apac) 88
10.5 Middle East And Africa (Mea) 90
10.6 Latin America (La) 92

11 End User Analysis 94
11.1 High Adoption By Large Enterprises 94
11.2 Growth Of Global Cloud Data Center Relevance And Traffic 94
11.3 Rising Number Of Smart Devices 94

12 Competitive Landscape 95
12.1 Overview 95
12.2 Mergers And Acquisitions 96
12.3 Venture Funding 98

13 Company Profiles 104
(Overview, Products & Services, Strategies & Insights, Developments And Mnm View)*
13.1 Introduction 104
13.2 8X8, Inc. 105
13.3 Alcatel-Lucent 107
13.4 Avaya, Inc. 109
13.5 Callfire, Inc. 111
13.6 Cisco Systems, Inc. 113
13.7 Fujitsu Limited 116
13.8 Genesys Telecommunications Laboratories, Inc. 118
13.9 Ibm 120
13.10 Mitel Networks Corporation 123
13.11 Telestax 125
13.12 West Ip Communications 127
*Details On Overview, Products & Services, Strategies & Insights, Developments And Mnm View Might Not Be Captured In Case Of Unlisted Companies.

14 Appendix 129
14.1 Discussion Guide 129
14.2 Introducing Rt: Real Time Market Intelligence 133
14.3 Available Customizations 134
14.4 Related Reports 135