CRMアウトソーシングの世界市場2015-2019...市場調査レポートについてご紹介

【英文タイトル】Global CRM Outsourcing Market 2015-2019

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【レポートの概要(一部)】

01. Executive Summary

02.List of Abbreviations

03.Scope of the Report
03.1 Market Overview
03.2 Product Offerings

04.Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

05.Introduction

06.Market Landscape
06.1 Market Overview
06.1.1 CRM Outsourcing Value Chain
06.2 Market Size and Forecast
06.3 Five Forces Analysis

07.Market Segmentation by End-users
07.1 Global CRM Outsourcing Market by End-users 2014

08.Geographical Segmentation
08.1 Global CRM BPO Market by Geographical Segmentation 2014

09.Buying Criteria

10.Market Growth Drivers

11.Drivers and their Impact

12.Market Challenges

13.Impact of Drivers and Challenges

14.Market Trends

15.Trends and their Impact

16.Vendor Landscape
16.1 Competitive Scenario
16.2 Market Share Analysis 2013
16.3 Other Prominent Vendors
16.3.1 Cognizant
16.3.2 Convergys
16.3.3 HP
16.3.4 Infosys
16.3.5 NCO Financial Systems
16.3.6 Sitel
16.3.7 Teleperformance
16.3.8 Wipro
16.3.9 Xerox

17.Key Vendor Analysis
17.1 Accenture
17.1.1 Key Facts
17.1.2 Business Overview
17.1.3 Business Segmentation by Revenue 2013
17.1.4 Business Segmentation by Revenue 2012 and 2013
17.1.5 Geographical Segmentation by Revenue 2013
17.1.6 Business Strategy
17.1.7 Key Information
17.1.8 SWOT Analysis
17.2 Capgemini
17.2.1 Key Facts
17.2.2 Business Overview
17.2.3 Business Segmentation by Revenue 2013
17.2.4 Business Segmentation by Revenue 2012 and 2013
17.2.5 Geographical Segmentation by Revenue 2013
17.2.6 Business Strategy
17.2.7 Key Developments
17.2.8 SWOT Analysis
17.3 Genpact
17.3.1 Key Facts
17.3.2 Business Overview
17.3.3 Services Segmentation by Revenue
17.3.4 Services Segmentation by Revenue
17.3.5 Geographical Segmentation by Revenue
17.3.6 Business Strategy
17.3.7 Recent Developments
17.3.8 SWOT Analysis
17.4 IBM
17.4.1 Key Facts
17.4.2 Business Description
17.4.3 Business Segmentation
17.4.4 Revenue Segmentation by Business Segment
17.4.5 Revenue Segmentation by Business Operation
17.4.6 Revenue Comparison of Business Segments 2012 and 2013
17.4.7 Revenue Segmentation by Geography
17.4.8 Business Strategy
17.4.9 Key Developments
17.4.10 SWOT Analysis
17.5 TCS
17.5.1 Key Facts
17.5.2 Business Overview
17.5.3 Business Segmentation by Revenue 2013
17.5.4 Business Segmentation by Revenue 2012 and 2013
17.5.5 Geographical Segmentation by Revenue 2013
17.5.6 Business Strategy
17.5.7 Recent developments
17.5.8 SWOT Analysis

18.Other Reports in this Series

[List of Exhibits]

Exhibit 1: Market Research Methodology
Exhibit 2: CRM Outsourcing Value Chain
Exhibit 3: Global CRM Outsourcing Market 2014-2019 ($ billions)
Exhibit 4: Global CRM Outsourcing Market by End-users 2014
Exhibit 5: Global CRM Outsourcing Market by Geographical Segmentation 2014
Exhibit 6: Accenture: Business Segmentation by Revenue 2013
Exhibit 7: Accenture: Business Segmentation by Revenue 2012 and 2013 ($ millions)
Exhibit 8: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 9: Capgemini: Business Segmentation by Revenue 2013
Exhibit 10: Capgemini: Business Segmentation by Revenue 2012 and 2013 ($ millions)
Exhibit 11: Capgemini: Geographical Segmentation by Revenue 2013
Exhibit 12: Services Segmentation of Genpact by Revenue 2013
Exhibit 13: Services Segmentation of Genpact by Revenue 2012 and 2013 ($ millions)
Exhibit 14: Geographical Segmentation of Genpact by Revenue 2013
Exhibit 15: IBM: Business Segmentation
Exhibit 16: IBM: Revenue Segmentation by Business 2013
Exhibit 17: IBM: Revenue Segmentation 2013
Exhibit 18: IBM: Revenue Comparison of Business Segments 2012 and 2013 ($ millions)
Exhibit 19: IBM: Revenue Segmentation by Geography 2013
Exhibit 20: TCS: Business Segmentation by Revenue 2013
Exhibit 21: TCS: Business Segmentation by Revenue 2012 and 2013 ($ billions)
Exhibit 22: TCS: Geographical Segmentation by Revenue 2013


【レポート販売概要】

■ タイトル:CRMアウトソーシングの世界市場2015-2019
■ 英文:Global CRM Outsourcing Market 2015-2019
■ 発行日:2015年6月10日
■ 調査会社:Technavio
■ 商品コード:IRTNTR6123
■ 調査対象地域:グローバル
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