【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 SaaS CRM Evolution
06.3 Global CRM Market
06.4 Global SaaS-based CRM Market
06.5 Global SaaS-based CRM Market as a Segment of Global CRM Market
06.6 SaaS CRM as a Segment of Overall SaaS Market
06.7 Five Forces Analysis
07. CRM Applications
08. Geographical Segmentation
09. Key Leading Countries
09.1 US
09.2 Japan
09.3 UK
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
18. Key Vendor Analysis
18.1 Aplicor LLC
18.1.1 Business Overview
18.1.2 Business Segmentation
18.1.3 Key Information
18.1.4 SWOT Analysis
18.2 Microsoft Corp.
18.2.1 Business Overview
18.2.2 Business Segmentation
18.2.3 Key Information
18.2.4 SWOT Analysis
18.3 Oracle Corp.
18.3.1 Business Overview
18.3.2 Business Segmentation
18.3.3 Key Information
18.3.4 SWOT Analysis
18.4 Salesforce.com
18.4.1 Business Overview
18.4.2 Business Segmentation
18.4.3 Key Information
18.4.4 SWOT Analysis
18.5 SugarCRM
18.5.1 Business Overview
18.5.2 Business Segmentation
18.5.3 Key Information
18.5.4 SWOT Analysis
19. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: CRM Modules
Exhibit 3: Global CRM Market 2013-2018 (US$ billion)
Exhibit 4: Global SaaS-based CRM Market 2013-2018 (US$ billion)
Exhibit 5: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013
Exhibit 6: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013-2018 (percentage)
Exhibit 7: SaaS CRM as a Segment of Overall SaaS Segment 2013
Exhibit 8: CRM Applications
Exhibit 9: Global SaaS-based CRM Market by Geographical Segmentation 2013
Exhibit 10: Business Segmentation of Aplicor LLC
Exhibit 11: Business Segmentation of Microsoft Corp.
Exhibit 12: Revenue Segmentation by Geography 2013
Exhibit 13: Business Segmentation of Oracle Corp.
Exhibit 14: Revenue Segmentation by Geography 2013
Exhibit 15: Business Segmentation of Salesforce.com Inc.
Exhibit 16: Revenue Segmentation by Geography
Exhibit 17: Business Segmentation of SugarCRM
【レポート販売概要】
■ タイトル：世界のSaaS型CRMソフトウェア市場（2014-2018）■ 英文：Global SaaS-based CRM Software Market 2014-2018
■ 発行日：2014年7月14日
■ 調査会社：Technavio
■ 商品コード：IRTNTR3810
■ 調査対象地域：グローバル
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