フィールドサービスマネジメント（FSM）の世界市場予測（～2024年）...市場調査レポートについてご紹介

1 Introduction (Page No. – 17)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders
2 Research Methodology (Page No. – 21)
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.2 Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Assumptions for the Study
2.6 Limitations of the Study
3 Executive Summary (Page No. – 28)
4 Premium Insights (Page No. – 31)
4.1 Attractive Market Opportunities in the Market
4.2 North America Market, By Industry Vertical & Country
4.3 Field Service Management Market: Major Countries
5 Market Overview (Page No. – 34)
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Growing Demand for Mobility Solutions to Gain Real-Time Visibility Into Field Operations
5.2.1.2 Increasing Adoption of Cloud-Based Field Service Management Solutions
5.2.2 Restraints
5.2.2.1 Security Concerns of Organizations Related to Data Confidentiality
5.2.3 Opportunities
5.2.3.1 Maximizing Work Efficiencies With the Help of Advanced Technologies
5.2.3.2 New Sales Opportunities By Technicians
5.2.4 Challenges
5.2.4.1 Selecting the Right Solution That Aligns With the Organization’s Business Needs
5.2.4.2 Offering Consistent Customer Service Experience
5.3 Industry Trends
5.3.1 Use Case 1: Viasat
5.3.2 Use Case 2: Orchard Manufacturing Corporation (OMC)
5.3.3 Use Case 3: Brandsmart USA
6 Field Service Management Market By Component (Page No. – 39)
6.1 Introduction
6.2 Solutions
6.2.1 Schedule, Dispatch, and Route Optimization
6.2.1.1 Rise in Demand for Faster Delivery and Proactive Management of Service Requests is Expected to Drive the Growth of Schedule, Dispatch, and Route Optimization Solutions
6.2.2 Customer Management
6.2.2.1 Growing Focus of Organizations to Improve Customer Communication and Service Delivery is Expected to Drive the Growth of Customer Management Solutions
6.2.3 Work Order Management
6.2.3.1 Rise in Demand for Organizations to Efficiently Manage Work Orders and Improve Workforce Productivity is Expected to Drive the Growth of Work Order Management Solutions
6.2.4 Inventory Management
6.2.4.1 Growing Focus of Organizations to Manage Inventory and Improve Parts Replacement Process is Expected to Drive the Demand for Inventory Management Solutions
6.2.5 Service Contract Management
6.2.5.1 Increasing Automation of Contract Management and Renewal Process By Organizations is Expected to Drive the Growth of Service Contract Management Solutions
6.2.6 Reporting and Analytics
6.2.6.1 Need to Improve Field Service Operations With Real-Time Analysis of Information is Expected to Drive the Demand for Reporting and Analytics Solutions
6.2.7 Others
6.3 Services
6.3.1 Consulting
6.3.1.1 Need of Organizations to Identify the Right Set of Solutions Which Can Help Them Improve Their Field Service Operations is Expected to Drive the Growth of Consulting Services
6.3.2 Integration and Implementation
6.3.2.1 Efficient Deployment of Field Service Management Solutions Within Organizations’ Systems is Expected to Drive the Growth of Integration and Implementation Services
6.3.3 Training and Support
6.3.3.1 Focus of Organizations to Improve Skills of Field Technicians is Expected to Drive the Growth of Training and Support Services
7 Field Service Management Market By Organization Size (Page No. – 51)
7.1 Introduction
7.2 Large Enterprises
7.2.1 Growing Focus of Large Enterprise to Manage Their Extensive Field Operations to Drive the Adoption of Field Service Management Solutions Among Large Enterprises
7.3 Small and Medium-Sized Enterprises (SMEs)
7.3.1 Need for Cost-Effective Solutions to Drive the Demand for Field Service Management Solutions Among Small and Medium-Sized Enterprises
8 Market By Deployment Type (Page No. – 55)
8.1 Introduction
8.2 On-Premises
8.2.1 Security Concerns Among Large Enterprises to Drive the Adoption of On-Premises Field Service Management Solutions
8.3 Cloud
8.3.1 Scalability and Cost-Effectiveness are Expected to Drive the Demand for Cloud-Based Field Service Management Solutions During the Forecast Period
9 Field Service Management Market, By Industry Vertical (Page No. – 59)
9.1 Introduction
9.2 IT and Telecom
9.2.1 Growing Need to Offer Best-In-Class Customer Experience Expected to Drive Adoption of Field Service Management Solutions in IT and Telecom Industry Vertical
9.3 Healthcare and Life Sciences
9.3.1 Need to Automate and Improve Complex Healthcare Services Expected to Drive the Demand for Field Service Management Solutions in Healthcare and Life Sciences Industry Vertical
9.4 Manufacturing
9.4.1 Rising Need to Streamline Product Manufacturing and Delivery Processes is Expected to Drive the Adoption of Field Service Management Solutions in Manufacturing Industry Vertical
9.5 Transportation and Logistics
9.5.1 Field Service Management Solutions Empower Enterprises in the Efficient Movement of People and Goods From One Location to Another
9.6 Construction and Real Estate
9.6.1 Demand for Highly Connected Environment to Efficiently Manage Various Project Tasks is Expected to Drive the Growth of Field Service Management Solution in Construction and Real Estate Industry Vertical
9.7 Energy and Utilities
9.7.1 Increased Focus of Organizations to Take Proactive Measures Against Outages and Reduce Risks in Managing Critical Operations Projected to Drive the Adoption of Field Service Management Solutions in Energy and Utilities Industry Vertical
9.8 Others
10 Field Service Management Market By Region (Page No. – 68)
10.1 Introduction
10.2 North America
10.2.1 US
10.2.1.1 Automation of Field Service Operations to Improve First Fix Rate is Expected to Drive the US Market
10.2.2 Canada
10.2.2.1 Deployment of Cloud-Based Field Service Management Solution to Get Actionable Insights From Field Information to Fuel the Market Growth in Canada
10.3 Europe
10.3.1 UK
10.3.1.1 Ability to Measure and Analyze Various Field Service Operations to Drive the Adoption of Field Service Solution and Services in the Uk
10.3.2 Germany
10.3.2.1 Developed Communication Infrastructure Expected to Propel the Market in Germany
10.3.3 Rest of Europe
10.4 Asia Pacific
10.4.1 Australia and New Zealand (ANZ)
10.4.1.1 Need to Deliver Consistent Customer Service Experience to Drive the Adoption of Field Service Management Solutions in Australia and New Zealand
10.4.2 China
10.4.2.1 Growing Need Among Field Representatives to Adopt Smart Techniques to Fuel the Market Growth in China
10.4.3 Rest of Asia Pacific
10.5 Middle East and Africa
10.5.1 South Africa
10.5.1.1 Increasing Need to Improve Various Field Service Operations is Expected to Drive the Growth of the Field Service Management Market in South Africa
10.5.2 UAE
10.5.2.1 Digitalization in Varied Industry Verticals Boosts the Adoption of Field Service Management Solutions and Services in the UAE
10.5.3 Rest of Middle East and Africa
10.6 Latin America
10.6.1 Brazil
10.6.1.1 Increasing Awareness of Organizations for Field Service Management Solutions to Improve Service Operations is Expected to Drive the Market Growth in Brazil
10.6.2 Mexico
10.6.2.1 Increased Productivity of Field Workforce Using Field Service Management Solutions to Boost the Market Growth in Mexico
10.6.3 Rest of Latin America
11 Competitive Landscape (Page No. – 91)
11.1 Overview
11.2 Competitive Scenario
11.2.1 New Product/Solution Launches and Product Enhancements
11.2.2 Business Expansions
11.2.3 Acquisitions
11.2.4 Partnerships and Agreements
11.3 Competitive Leadership Mapping
11.3.1 Visionary Leaders
11.3.2 Dynamic Differentiators
11.3.3 Innovators
11.3.4 Emerging Companies
12 Company Profiles (Page No. – 101)
(Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis & MnM View)*
12.1 Introduction
12.2 Oracle
12.3 Microsoft
12.4 IFS
12.5 Clicksoftware
12.6 Servicemax
12.7 Astea
12.8 Comarch
12.9 Infor
12.10 Salesforce
12.11 SAP
12.12 Trimble
12.13 Servicepower
12.14 Overit
12.15 Fieldaware
12.16 Fieldez
12.17 Zinier
12.18 Geoconcept
*Details on Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis & MnM View Might Not Be Captured in Case of Unlisted Companies.
13 Appendix (Page No. – 137)
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.3 Available Customizations
13.4 Related Reports
13.5 Author Details