【レポートの概要（一部）】
Chapter 1: Introduction
1.1. Report Description
1.2. Key Benefits For Stakeholders
1.3. Key Market Segments
1.4. Research Methodology
1.4.1. Secondary Research
1.4.2. Primary Research
1.4.3. Analyst Tools & Models
Chapter 2: Executive Summary
2.1. Key Findings
2.1.1. Top Impacting Factors
2.1.2. Top Investment Pockets
2.2. Cxo Perspective
Chapter 3: Market Overview
3.1. Market Definition And Scope
3.2. Porter’S Five Forces Analysis
3.3. Value Chain Analysis
3.4. Market Evolution / Industry Roadmap
3.5. Patent Analysis
3.5.1. By Region (2004-2018)
3.5.2. By Applicant
3.6. Case Studies
3.6.1. Case Study 01
3.6.2. Case Study 02
3.7. Market Dynamics
3.7.1. Drivers
3.7.1.1. The Need To Protect Brand Reputation And Increase Customer Satisfaction
3.7.1.2. Increase In Need Of Automated Workflow And Streamline Complaint Management Operations
3.7.1.3. Rise In Adoption Of Customer-Centric Strategies And Increase In Awareness About The Benefits Of Complaint Management Software
3.7.2. Restraints
3.7.2.1. Insufficient Useful Data To Resolve Customer Complaints
3.7.3. Opportunity
3.7.3.1. Integration Of New Technologies Such As Ai, And Nlp In Complaint Management Software
Chapter 4: Complaint Management Software Market, By Component
4.1. Overview
4.2. Software
4.2.1. Key Market Trends, Growth Factors, And Opportunities
4.2.2. Market Size And Forecast, By Region
4.2.3. Market Analysis, By Region
4.3. Service
4.3.1. Key Market Trends, Growth Factors, And Opportunities
4.3.2. Market Size And Forecast, By Region
4.3.3. Market Analysis, By Region
Chapter 5: Complaint Management Software Market, By Type
5.1. Overview
5.2. Integrated
5.2.1. Key Market Trends, Growth Factors, And Opportunities
5.2.2. Market Size And Forecast, By Region
5.2.3. Market Analysis, By Region
5.3. Stand-Alone
5.3.1. Key Market Trends, Growth Factors, And Opportunities
5.3.2. Market Size And Forecast, By Region
5.3.3. Market Analysis, By Region
Chapter 6: Complaint Management Software Market, By Deployment
6.1. Overview
6.2. On Premise
6.2.1. Key Market Trends, Growth Factors, And Opportunities
6.2.2. Market Size And Forecast, By Region
6.2.3. Market Analysis, By Region
6.3. Cloud
6.3.1. Key Market Trends, Growth Factors, And Opportunities
6.3.2. Market Size And Forecast, By Region
6.3.3. Market Analysis, By Region
Chapter 7: Complaint Management Software Market, By Industry Vertical
7.1. Overview
7.2. Bfsi
7.2.1. Key Market Trends, Growth Factors, And Opportunities
7.2.2. Market Size And Forecast, By Region
7.2.3. Market Analysis, By Region
7.3. Retail
7.3.1. Key Market Trends, Growth Factors, And Opportunities
7.3.2. Market Size And Forecast, By Region
7.3.3. Market Analysis, By Region
7.4. Government & Public Sector
7.4.1. Key Market Trends, Growth Factors, And Opportunities
7.4.2. Market Size And Forecast, By Region
7.4.3. Market Analysis, By Region
7.5. It & Telecom
7.5.1. Key Market Trends, Growth Factors, And Opportunities
7.5.2. Market Size And Forecast, By Region
7.5.3. Market Analysis, By Region
7.6. Hospitality
7.6.1. Key Market Trends, Growth Factors, And Opportunities
7.6.2. Market Size And Forecast, By Region
7.6.3. Market Analysis, By Region
7.7. Healthcare
7.7.1. Key Market Trends, Growth Factors, And Opportunities
7.7.2. Market Size And Forecast, By Region
7.7.3. Market Analysis, By Region
7.8. Others
7.8.1. Key Market Trends, Growth Factors, And Opportunities
7.8.2. Market Size And Forecast, By Region
7.8.3. Market Analysis, By Region
Chapter 8: Complaint Management Software Market, By Region
8.1. Overview
8.2. North America
8.2.1. Key Market Trends, Growth Factors And Opportunities
8.2.2. Market Size And Forecast, By Component
8.2.3. Market Size And Forecast, By Type
8.2.4. Market Size And Forecast, By Deployment
8.2.5. Market Size And Forecast, By Industry Vertical
8.2.6. Market Analysis By Country
8.2.6.1. U.S.
8.2.6.1.1. Market Size And Forecast, By Component
8.2.6.1.2. Market Size And Forecast, By Type
8.2.6.1.3. Market Size And Forecast, By Deployment
8.2.6.1.4. Market Size And Forecast, By Industry Vertical
8.2.6.2. Canada
8.2.6.2.1. Market Size And Forecast, By Component
8.2.6.2.2. Market Size And Forecast, By Type
8.2.6.2.3. Market Size And Forecast, By Deployment
8.2.6.2.4. Market Size And Forecast, By Industry Vertical
8.2.6.3. Mexico
8.2.6.3.1. Market Size And Forecast, By Component
8.2.6.3.2. Market Size And Forecast, By Type
8.2.6.3.3. Market Size And Forecast, By Deployment
8.2.6.3.4. Market Size And Forecast, By Industry Vertical
8.3. Europe
8.3.1. Key Market Trends, Growth Factors And Opportunities
8.3.2. Market Size And Forecast, By Component
8.3.3. Market Size And Forecast, By Type
8.3.4. Market Size And Forecast, By Deployment
8.3.5. Market Size And Forecast, By Industry Vertical
8.3.6. Market Analysis By Country
8.3.6.1. Uk
8.3.6.1.1. Market Size And Forecast, By Component
8.3.6.1.2. Market Size And Forecast, By Type
8.3.6.1.3. Market Size And Forecast, By Deployment
8.3.6.1.4. Market Size And Forecast, By Industry Vertical
8.3.6.2. Germany
8.3.6.2.1. Market Size And Forecast, By Component
8.3.6.2.2. Market Size And Forecast, By Type
8.3.6.2.3. Market Size And Forecast, By Deployment
8.3.6.2.4. Market Size And Forecast, By Industry Vertical
8.3.6.3. France
8.3.6.3.1. Market Size And Forecast, By Component
8.3.6.3.2. Market Size And Forecast, By Type
8.3.6.3.3. Market Size And Forecast, By Deployment
8.3.6.3.4. Market Size And Forecast, By Industry Vertical
8.3.6.4. Rest Of Europe
8.3.6.4.1. Market Size And Forecast, By Component
8.3.6.4.2. Market Size And Forecast, By Type
8.3.6.4.3. Market Size And Forecast, By Deployment
8.3.6.4.4. Market Size And Forecast, By Industry Vertical
8.4. Asia-Pacific
8.4.1. Key Market Trends, Growth Factors And Opportunities
8.4.2. Market Size And Forecast, By Component
8.4.3. Market Size And Forecast, By Type
8.4.4. Market Size And Forecast, By Deployment
8.4.5. Market Size And Forecast, By Industry Vertical
8.4.6. Market Analysis By Country
8.4.6.1. China
8.4.6.1.1. Market Size And Forecast, By Component
8.4.6.1.2. Market Size And Forecast, By Type
8.4.6.1.3. Market Size And Forecast, By Deployment
8.4.6.1.4. Market Size And Forecast, By Industry Vertical
8.4.6.2. India
8.4.6.2.1. Market Size And Forecast, By Component
8.4.6.2.2. Market Size And Forecast, By Type
8.4.6.2.3. Market Size And Forecast, By Deployment
8.4.6.2.4. Market Size And Forecast, By Industry Vertical
8.4.6.3. Japan
8.4.6.3.1. Market Size And Forecast, By Component
8.4.6.3.2. Market Size And Forecast, By Type
8.4.6.3.3. Market Size And Forecast, By Deployment
8.4.6.3.4. Market Size And Forecast, By Industry Vertical
8.4.6.4. Australia
8.4.6.4.1. Market Size And Forecast, By Component
8.4.6.4.2. Market Size And Forecast, By Type
8.4.6.4.3. Market Size And Forecast, By Deployment
8.4.6.4.4. Market Size And Forecast, By Industry Vertical
8.4.6.5. Rest Of Asia-Pacific
8.4.6.5.1. Market Size And Forecast, By Component
8.4.6.5.2. Market Size And Forecast, By Type
8.4.6.5.3. Market Size And Forecast, By Deployment
8.4.6.5.4. Market Size And Forecast, By Industry Vertical
8.5. Lamea
8.5.1. Key Market Trends, Growth Factors And Opportunities
8.5.2. Market Size And Forecast, By Component
8.5.3. Market Size And Forecast, By Type
8.5.4. Market Size And Forecast, By Deployment
8.5.5. Market Size And Forecast, By Industry Vertical
8.5.6. Market Analysis By Country
8.5.6.1. Latin America
8.5.6.1.1. Market Size And Forecast, By Component
8.5.6.1.2. Market Size And Forecast, By Type
8.5.6.1.3. Market Size And Forecast, By Deployment
8.5.6.1.4. Market Size And Forecast, By Industry Vertical
8.5.6.2. Middle East
8.5.6.2.1. Market Size And Forecast, By Component
8.5.6.2.2. Market Size And Forecast, By Type
8.5.6.2.3. Market Size And Forecast, By Deployment
8.5.6.2.4. Market Size And Forecast, By Industry Vertical
8.5.6.3. Africa
8.5.6.3.1. Market Size And Forecast, By Component
8.5.6.3.2. Market Size And Forecast, By Type
8.5.6.3.3. Market Size And Forecast, By Deployment
8.5.6.3.4. Market Size And Forecast, By Industry Vertical
Chapter 9: Competitive Landscape
9.1. Competitive Dashboard
9.2. Key Developments
9.2.1. New Product Launches
9.2.2. Business Expansions
9.2.3. Partnership
9.2.4. Product Development
9.2.5. Collaboration
9.2.6. Acquisition
9.3. Top Winning Strategies
Chapter 10: Company Profiles
10.1. Assurx, Inc.
10.1.1. Company Overview
10.1.2. Key Executives
10.1.3. Company Snapshot
10.1.4. Product Portfolio
10.1.5. Key Strategic Moves And Developments
10.2. Equiniti
10.2.1. Company Overview
10.2.2. Key Executives
10.2.3. Company Snapshot
10.2.4. Operating Business Segments
10.2.5. Product Portfolio
10.2.6. Business Performance
10.2.7. Key Strategic Moves And Developments
10.3. Etq, Llc
10.3.1. Company Overview
10.3.2. Key Executives
10.3.3. Company Snapshot
10.3.4. Product Portfolio
10.3.5. Key Strategic Moves And Developments
10.4. Freshworks Inc.
10.4.1. Company Overview
10.4.2. Key Executives
10.4.3. Company Snapshot
10.4.4. Product Portfolio
10.4.5. Key Strategic Moves And Developments
10.5. Mastercontrol, Inc.
10.5.1. Company Overview
10.5.2. Key Executives
10.5.3. Company Snapshot
10.5.4. Product Portfolio
10.5.5. Key Strategic Moves And Developments
10.6. Oracle Corporation
10.6.1. Company Overview
10.6.2. Key Executives
10.6.3. Company Snapshot
10.6.4. Operating Business Segments
10.6.5. Product Portfolio
10.6.6. R&D Expenditure
10.6.7. Business Performance
10.6.8. Key Strategic Moves And Developments
10.7. Quantivate, Llc.
10.7.1. Company Overview
10.7.2. Key Executives
10.7.3. Company Snapshot
10.7.4. Product Portfolio
10.7.5. Key Strategic Moves And Developments
10.8. Salesforce.Com, Inc.
10.8.1. Company Overview
10.8.2. Key Executives
10.8.3. Company Snapshot
10.8.4. Product Portfolio
10.8.5. R&D Expenditure
10.8.6. Business Performance
10.8.7. Key Strategic Moves And Developments
10.9. Sparta Systems, Inc.
10.9.1. Company Overview
10.9.2. Key Executives
10.9.3. Company Snapshot
10.9.4. Product Portfolio
10.9.5. Key Strategic Moves And Developments
10.10. Zendesk, Inc.
10.10.1. Company Overview
10.10.2. Key Executives
10.10.3. Company Snapshot
10.10.4. Product Portfolio
10.10.5. R&D Expenditure
10.10.6. Business Performance
10.10.7. Key Strategic Moves And Developments
10.11. Zoho Corporation Pvt. Ltd.
10.11.1. Company Overview
10.11.2. Key Executives
10.11.3. Company Snapshot
10.11.4. Product Portfolio
10.11.5. Key Strategic Moves And Developments
【レポート販売概要】
■ タイトル：苦情管理ソフトウェアの世界市場：コンポーネント別（ソフトウェア、サービス）、タイプ別（統合、スタンドアロン）、展開別（クラウド、オンプレミス）、業種別（BFSI、小売、政府および公共部門、ITおよびテレコム、ホスピタリティ）■ 英文：Complaint Management Software Market by Component (Software and Service), Type (Integrated and Standalone), Deployment (Cloud and On-premise), and Industry Vertical (BFSI, Retail, Government & Public Sector, IT & Telecom, Hospitality, Healthcare, and Others): Global Opportunity Analysis and Industry Forecast, 2019-2026
■ 発行日：2019年11月30日
■ 調査会社：Allied Market Research
■ 商品コード：AMR20JN054
■ 調査対象地域：グローバル
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