チャットボットの世界市場予測(~2024年)...市場調査レポートについてご紹介

【英文タイトル】Chatbot Market by Component (Solutions and Services), Usage (Websites and Contact Centers), Technology, Deployment Model, Application (Customer Support and Personal Assistant), Organization Size, Vertical, and Region - Global Forecast to 2024

▼当市場調査レポートの詳細内容確認、お問い合わせ及びご購入申込は下記ページでお願いします。▼マーケットレポート

【レポートの概要(一部)】

1 Introduction (Page No. – 20)
1.1 Objectives of the Study
1.2 Market Definition
1.2.1 Inclusions and Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders
2 Research Methodology (Page No. – 23)
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Assumptions for the Study
2.6 Limitations of the Study
3 Executive Summary (Page No. – 29)
4 Premium Insights (Page No. – 34)
4.1 Attractive Opportunities in the Global Chatbot Market
4.2 Market By Application
4.3 Market Top 3 Verticals and Regions
4.4 Market By Region
5 Market Overview and Industry Trends (Page No. – 37)
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Advancement in Technology Coupled With Rising Customer Demand for Self-Services
5.2.1.2 24*7 Customer Assistance at a Lower Operational Cost
5.2.2 Restraints
5.2.2.1 Inability to Recognize Customer Intent and Respond Effectively
5.2.3 Opportunities
5.2.3.1 Initiatives Toward Development of Self-Learning Chatbots to Deliver a More Humanlike Conversational Experience
5.2.3.2 Growing use of Chatbots Among Major Industries
5.2.3.3 Increasing Focus on Customer Engagement Through Various Channels
5.2.4 Challenges
5.2.4.1 Lack of Awareness About the Effect of Chatbot Technology on Various Applications
5.3 Use Cases
5.3.1 Use Case: Scenario 1
5.3.2 Use Case: Scenario 2
5.3.3 Use Case: Scenario 3
5.3.4 Use Case: Scenario 4
5.3.5 Use Case: Scenario 5
5.3.6 Use Case: Scenario 6
5.3.7 Use Case: Scenario 7
5.3.8 Use Case: Scenario 8
5.3.9 Use Case: Scenario 9
5.3.10 Use Case: Scenario 10
5.3.11 Use Case: Scenario 11
5.4 Regulatory Implications
5.4.1 General Data Protection Regulation
5.4.2 Health Insurance Portability and Accountability Act
5.4.3 Payment Card Industry Data Security Standard
5.4.4 Financial Industry Regulatory Authority
5.4.5 Service Organizational Control 2
5.4.6 Markets in Financial Instruments Directive II
6 Chatbot Market, By Component (Page No. – 50)
6.1 Introduction
6.2 Solutions
6.2.1 Platform
6.2.1.1 Chatbot Platforms Help Understand the Conversational Data of Intelligent Digital Assistants
6.2.2 Software
6.2.2.1 Growth of AI and ML Technologies to Drive the Demand for Chatbot Software
6.3 Services
6.3.1 Managed Services
6.3.1.1 Increasing Need to Monitor and Maintain Tool Operations and Reduce Overhead Costs Driving the Demand for Managed Services
6.3.2 Professional Services
6.3.2.1 Growing use of AI and Analytics for Consulting, Deployment, and Support and Maintenance Services to Increase Adoption of Professional Services
7 Chatbot Market, By Technology (Page No. – 56)
7.1 Introduction
7.2 Machine Learning and Deep Learning
7.2.1 Need for Automating Communication to Deliver Seamless Personalized Customer Experience
7.3 Natural Language Processing
7.3.1 Natural Language Processing Offers Self-Service Assistance to Provide Efficiency, Flexibility, and Customer Satisfaction
7.4 Automated Speech Recognition
7.4.1 Growing Need to Recognize Human Voice for Effective Handling of Queries
8 Chatbot Market, By Deployment Model (Page No. – 60)
8.1 Introduction
8.2 On-Premises
8.2.1 Data Privacy and Security to Accelerate Adoption of On-Premises Chatbot Solutions
8.3 Cloud
8.3.1 Adoption of Cloud-Based Deployment Model for Chatbot Solutions to Rise in Future
9 Chatbot Market, By Usage (Page No. – 64)
9.1 Introduction
9.2 Websites
9.2.1 Web-Based Chatbots Help Up-Sell and Cross-Sell Products and Services to Drive Additional Revenue
9.3 Contact Centers
9.3.1 Chatbots Improve Customer Experience and Loyalty, Operational Metrics, and Multiple Interaction Channels in Contact Centers
9.4 Social Media
9.4.1 Integration of Chatbots With Social Media Network Platforms Empowers Organizations to Deliver Faster and Personalized Experience to Clients
9.5 Mobile Platform
9.5.1 Chatbots in Mobile Platform Offer Better User Interface and Experience, 24/7 Assistance, and Interactive Experience in Human Language
10 Chatbot Market, By Organization Size (Page No. – 70)
10.1 Introduction
10.2 Large Enterprises
10.2.1 Ability to Handle Queries in Multiple Languages to Increase Adoption of Chatbots Among Large Enterprises
10.3 Small and Medium-Sized Enterprises
10.3.1 Capability to Reduce Time Spent in Repetitive Tasks to Accelerate Adoption of Chatbots
11 Chatbot Market, By Application (Page No. – 74)
11.1 Introduction
11.2 Customer Support
11.2.1 Increasing Organizational Focus Toward Rapid Response to Customer Queries to Pave the Way for Chatbot Adoption Among Various Industry Verticals
11.3 Personal Assistant
11.3.1 Personal Assistants to Become Crucial to Support Basic Applications
11.4 Branding and Advertisement
11.4.1 Increasing Need to Create Brand Awareness to Drive Adoption of Chatbot Solutions
11.5 Customer Engagement and Retention
11.5.1 Growing Need to Deliver Personalized Experience Throughout Customer Journey to Drive Adoption of Customer Engagement and Retention Application
11.6 Data Privacy and Compliance
11.6.1 Need for Safeguarding Customer Data to Create Demand for Compliance Tools
11.7 On-Boarding and Employee Engagement
11.7.1 Use of Chatbots to Enhance Efficiency of Hr Business Function to Drive Adoption of On-Boarding and Employee Engagement Application
11.8 Others
12 Chatbot Market, By Vertical (Page No. – 83)
12.1 Introduction
12.2 Banking, Financial Services, and Insurance
12.2.1 Technologies Such as AI and ML to Provide Banking and Financial Industry a Platform for Extended Customer Engagement
12.3 Retail and Ecommerce
12.3.1 Chatbots’ Growing use for Retaining Customers, Collecting Feedback, and Driving Sales to Drive Their Adoption in Retail and Ecommerce Vertical
12.4 Healthcare
12.4.1 Chatbots Enable Medical Professionals to Manage Patient Data and Medication, Help During Emergencies, and Provide First AId
12.5 Travel and Hospitality
12.5.1 Chatbots Enable Enhanced Guest or Passenger Services in Travel and Hospitality Vertical
12.6 Media and Entertainment
12.6.1 Multiple Industry-Driven Chatbot Initiatives of Governments to Drive Adoption of Chatbot Solutions in Media and Entertainment Vertical
12.7 Telecommunications
12.7.1 AI-Enabled Chatbots Would Help Improve Contact Center Effectiveness and Increase Roi in the Telecommunications Vertical
12.8 Others
13 Chatbot Market, By Region (Page No. – 92)
13.1 Introduction
13.2 North America
13.2.1 United States
13.2.1.1 Growing Integration of AI- and ML-Based Solutions With Chatbots to Enhance Customer Experience Driving Their Demand in the US
13.2.2 Canada
13.2.2.1 Increase in AI Research Activities and Industry Collaborations to Boost the Adoption of Chatbots in Canada
13.3 Europe
13.3.1 United Kingdom
13.3.1.1 Government Support in Terms of Investments and Initiatives to Fuel the Adoption of Chatbots in the UK
13.3.2 Germany
13.3.2.1 Increasing Adoption of Chatbot Solutions Across Major Verticals to Drive the Market Growth in Germany
13.3.3 France
13.3.3.1 Focus on R&D and Heavy Investments From the Government and Investors to Drive the Growth of Market in France
13.3.4 Rest of Europe
13.4 Asia Pacific
13.4.1 China
13.4.1.1 Increasing Investments in the AI Landscape to Drive the Adoption of Chatbot Solutions in China
13.4.2 Japan
13.4.2.1 Rising Intelligent Virtual Agents in the Telecom Vertical to Fuel Adoption of Chatbot Solutions in Japan
13.4.3 India
13.4.3.1 Increase in Investments Among Startups and Push From the Government to Boost the Growth of Chatbot Market in India
13.4.4 Singapore
13.4.4.1 Growing Deployment By Government as Well as Private Organizations to Boost the Growth of Market in Singapore
13.4.5 Rest of Asia Pacific
13.5 Middle East and Africa
13.5.1 Middle East
13.5.1.1 Government Initiatives and the Growth of AI-Based Startups to Drive the Growth of Chatbot Market in the Middle East
13.5.2 Africa
13.5.2.1 Growing Need to Enhance Customer Service to Drive the Adoption of Chatbots in Africa
13.6 Latin America
13.6.1 Brazil
13.6.1.1 Emerging Startups in Brazil to Drive the Growth of Market
13.6.2 Mexico
13.6.2.1 Growing Demand for AI-Based Technologies to Fuel the Adoption of Chatbot Solutions in Mexico
13.6.3 Rest of Latin America
14 Competitive Landscape (Page No. – 149)
14.1 Introduction
14.2 Competitive Leadership Mapping
14.2.1 Visionary Leaders
14.2.2 Innovators
14.2.3 Dynamic Differentiators
14.2.4 Emerging Companies
14.3 Strength of Product Portfolio
14.4 Business Strategy Excellence
15 Company Profiles (Page No. – 153)
15.1 Introduction
(Business Overview, Platforms, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
15.2 IBM
15.3 Nuance Communications
15.4 Google
15.5 AWS
15.6 Artificial Solutions
15.7 Inbenta Technologies
15.8 [24]7.ai
15.9 Chatfuel
15.10 AIVO
15.11 Botsify
15.12 Passage AI
15.13 Kore.AI
15.14 KeyReply
15.15 SmartBots.AI
15.16 Contus
15.17 Yellow Messenger
15.18 CogniCor Technologies
15.19 Conversica
15.20 Gupshup
15.21 Kevit
15.22 Yekaliva
*Details on Business Overview, Platforms, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not be Captured in Case of Unlisted Companies.
16 Appendix (Page No. – 184)
16.1 Industry Excerpts
16.2 Discussion Guide
16.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
16.4 Available Customizations
16.5 Related Reports
16.6 Author Details


【レポート販売概要】

■ タイトル:チャットボットの世界市場予測(~2024年)
■ 英文:Chatbot Market by Component (Solutions and Services), Usage (Websites and Contact Centers), Technology, Deployment Model, Application (Customer Support and Personal Assistant), Organization Size, Vertical, and Region - Global Forecast to 2024
■ 発行日:2019年11月27日
■ 調査会社:MarketsandMarkets
■ 商品コード:TC 4647
■ 調査対象地域:グローバル
  • 日本の使い捨て病院用品市場見通し(~2021)
    Japan Disposable Hospital Supplies Market Outlook to 2021 Summary GlobalData’s new report, "Japan Disposable Hospital Supplies Market Outlook to 2021", provides key market data on the Japan Disposable Hospital Supplies market. The report provides value, in millions of US dollars, volume (in units) and average price data (in US dollars), within market segments - Procedure Kits and Trays, Gloves, Dr …
  • 業務用カウンタートップ・フライヤーの世界市場2017-2021:電気フライヤー、ガスフライヤー
    ABSTRACTAbout Commercial Countertop Fryers Commercial countertop fryers mainly come in two basic versions: electric fryers and gas fryers. These fryers are used to fry foods like potato chips, onion rings, fish, chicken, and shrimps. The frying time and oil temperature largely depend on the food type and size of the fryer. The electric countertop fryers are mainly used by small restaurants, food t …
  • 世界の仮想発電所市場2015
    The Global Virtual Power Plants Industry 2015 Market Research Report is a professional and in-depth study on the current state of the Virtual Power Plants industry. The report provides a basic overview of the industry including definitions, classifications, applications and industry chain structure.The Virtual Power Plants market analysis is provided for the international markets including develop …
  • 世界の組織診断(Tissue Diagnostics)市場動向と予測(~2018)
    Tissue diagnostics is used to determine the stage, prognosis, and treatment course of cancer. According to estimates by the International Agency for Research on Cancer (ICRA) and World Health Organization (WHO), 19.3 million new cancer cases are expected to be detected per year by 2025, up from the 14.1 million new cases reported in 2012. The rapidly increasing incidence of cancer is the most impo …
  • 世界の位置情報基盤の検索・広告市場動向(2012-2016)
    TechNavio's analysts forecast the Global Location-based Search and Advertising market to grow at a CAGR of 49.49 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing use of location-based application-enabled mobile media. The Global Location-based Search and Advertising market has also been witnessing the increasing adoption of location-bas …
  • 先進CO2センサーの世界市場:NDIR式CO2センサー、化学CO2センサー
    Advanced CO2 sensors help to monitor the intensity of CO2 in different mediums like air or water and can adjust automatically to changes in temperature, humidity, and altitude. This market is an integral part of the global sensors market and is heavily influenced by the augmented demand for location-based advanced CO2 sensors, which results in its impressive CAGR of nearly 42% by 2019. Technavio's …
  • 金属AM(付加製造)の世界市場2016-2020
    About the Metal Additive Manufacturing Market Metal additive manufacturing is a technique in which a scanned or digitally designed object is formed into a 3D solid using an additive process. In this process, metal powder is applied in successive layers with little wastage and subject to a concentrated energy source that melts and shapes the metal. Additive manufacturing products can be built from …
  • 農業用酵素の世界市場:カルボヒドラーゼ、プロテアーゼ、リパーゼ
    About Agricultural Enzymes Agricultural enzymes are complex protein molecules derived from sources such as plant tissue, animal tissue, and microbes. They accelerate chemical reactions and catalyze biochemical reactions that do not occur naturally. Based on type, agricultural enzymes are segmented into carbohydrases, proteases, lipases, and others. They are used in fertility, and growth-enhancing …
  • 世界のSaaS型BI(ビジネスインテリジェンス)市場(2014-2018)
    About SaaS-based BI The term BI refers to applications and technologies that are used for gathering, providing access to, or analyzing information about a company's operations. BI help organizations to acquire comprehensive knowledge of the factors affecting their business; for example, metrics on sales, production, and internal operations. Some of the BI tools and applications include query repor …
  • 非在来型ガスの世界市場展望2017-2026
    According to Stratistics MRC, the Global Unconventional Gas market growing at a CAGR of 10.61% during the forecast period. Some of the key factors such as exhaustion of conventional gas reserves and its importance as a primary source of affordable energy for residential, transportation and industrial users, the development of gas from unconventional reservoirs are driving the market growth. Howeve …
  • 世界における小型自動車用OE(メーカー純正部品)コネクティビティ(ネットワーク接続)市場(2008-2028)
    This latest just-auto report edition offers a global review of the OE connected vehicle sector, its suppliers, top markets, technologies and market forecasts. This global market study offers: Automotive OE connected vehicle market size estimates Latest technologies and trends Market share data tables Exclusive interviews with major companies Profiles of the major players including their strategies …
  • 口蹄疫(FMD)用ワクチンの世界市場2017-2021
    ABSTRACTAbout Foot and Mouth Disease Vaccine FMD is a severe and contagious viral disease found in cloven-hoofed animals. FMD virus leads to illness in cows, sheep, pigs, goats, deer, and other animals with divided hooves. Animals with FMD will have fever and blisters on the tongue, lips, mammary glands, in and around the mouth, and around the hooves. These blisters pop and turn into red areas cal …
  • 1,6-ヘキサンジオールの世界市場予測(~2021年)
    “The global 1,6-Hexanediol market is projected to grow at a CAGR of 7.44% between 2016 and 2021” The global 1,6-Hexanediol market is expected to reach USD 1,042.1 million by 2021, at a CAGR of 7.44% between 2016 and 2021. The demand for 1,6-Hexanediol has improved in recent years due to its increased consumption in the Asia-Pacific region. In addition, the increasing use of 1,6-Hexanediol in varie …
  • 光ファイバーの世界市場:通信・ブロードバンド、石油・ガス、ネットワーク、ユーティリティ用途など
    A fiber optic is a flexible transparent fiber made of extruded glass or plastic which is used in many end-user applications due to its various beneficial properties. The major applications for fiber optics are telecom & broadband, oil & gas, private data network, and utilities industry. The demand in Asia-Pacific is expected to propel by network operators’ efforts to improve connectivity and to ca …
  • 世界のホスト型アプリケーション管理サービス市場
    About Hosted Application Management Services A hosted application, also known as internet-based application or web-based application, is an online application where the application software resides on servers and can be accessed through the internet. Hosted applications are among the pioneer service models of cloud services, allowing end-users to receive a similar application functionality experie …
※当サイトは世界の市場調査レポート紹介サイトです。市場規模、市場動向、市場予測など、多様な分析データを含むグローバル調査レポートをご案内致します。日本国内を含むアジア太平洋、中国、ヨーロッパ、アメリカ、北米、中南米、中東、アフリカ地域などにおける、製品、サービス、技術、企業(メーカー、ベンダー)、市場シェア、市場環境など多様な項目に対応致します。当サイトでご紹介するレポートは「市場調査レポート販売サイトのMarketReport.jp」でお問い合わせ及びご購入可能です。