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TABLE OF CONTENTS

1 INTRODUCTION 13
1.1 OBJECTIVES OF THE REPORT 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 14
1.3.1 MARKETS COVERED 15
1.3.2 YEARS CONSIDERED FOR THE STUDY 15
1.4 CURRENCY 16
1.5 LIMITATIONS 16
1.6 STAKEHOLDERS 16

2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 18
2.1.2 PRIMARY DATA 19
2.1.2.1 Key data from primary sources 19
2.1.2.2 Key industry insights 20
2.1.2.3 Breakdown of primaries 20
2.2 MARKET SIZE ESTIMATION 21
2.2.1 BOTTOM-UP APPROACH 21
2.2.2 TOP-DOWN APPROACH 22
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.4 VENDOR DIVE MATRIX 24
2.4.1 QUADRANT DESCRIPTION 25
2.5 RESEARCH ASSUMPTIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 30
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CHANGE AND CONFIGURATION MANAGEMENT MARKET 30
4.2 CHANGE AND CONFIGURATION MANAGEMENT MARKET, BY COMPONENT 30
4.3 CHANGE AND CONFIGURATION MANAGEMENT MARKET POTENTIAL 31
4.4 CHANGE AND CONFIGURATION MANAGEMENT MARKET, BY REGION AND VERTICAL 31
4.5 CHANGE AND CONFIGURATION MANAGEMENT MARKET, BY REGION 32
4.6 LIFECYCLE ANALYSIS, BY REGION, 2016 32

5 MARKET OVERVIEW 34
5.1 INTRODUCTION 35
5.2 MARKET SEGMENTATION 35
5.2.1 BY COMPONENT 35
5.2.2 BY DEPLOYMENT TYPE 36
5.2.3 BY ORGANIZATION SIZE 36
5.2.4 BY VERTICAL 37
5.2.5 BY REGION 37
5.3 MARKET DYNAMICS 38
5.3.1 DRIVERS 39
5.3.1.1 Simplification and synchronization of IT resources 39
5.3.1.2 Automated management of IT processes and policies 39
5.3.1.3 Digital technologies driving the need for scalable and flexible systems 39
5.3.2 RESTRAINT 40
5.3.2.1 Diverse applications in an enterprise 40
5.3.3 OPPORTUNITY 40
5.3.3.1 Potential combination of configuration management Tools with the DevOPs approach 40
5.3.3.2 Increased demand for agile systems 40
5.3.4 CHALLENGES: 41
5.3.4.1 Third-party integrations, acquisitions, and collaborations 41
5.3.4.2 GUI development problem for large amounts of data 41

6 INDUSTRY TRENDS 42
6.1 INTRODUCTION 42
6.2 VALUE CHAIN ANALYSIS 42
6.3 ECOSYSTEM 43
6.4 STRATEGIC BENCHMARKING 44
6.5 EVOLUTION 45

7 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY COMPONENT 46
7.1 INTRODUCTION 47
7.2 SOFTWARE 48
7.3 SERVICES 49
7.3.1 PROFESSIONAL SERVICES 50
7.3.1.1 Training and consulting 51
7.3.1.2 Integration services 52
7.3.1.3 Support and maintenance 53
7.3.2 MANAGED SERVICES 53

8 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE 55
8.1 INTRODUCTION 56
8.2 CLOUD 57
8.3 ON-PREMISES 58

9 CHANGE AND CONFIGURATION MARKET ANALYSIS, BY ORGANIZATION SIZE 59
9.1 INTRODUCTION 60
9.2 SMALL AND MEDIUM SIZE ENTERPRISES (SMES) 61
9.3 LARGE ENTERPRISES 61

10 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY VERTICAL 63
10.1 INTRODUCTION 64
10.2 BFSI (BANKING, FINANCIAL SERVICES, AND INSURANCE) 65
10.3 HEALTHCARE AND LIFE SCIENCE 66
10.4 EDUCATION 67
10.5 GOVERNMENT AND PUBLIC SECTOR 67
10.6 TELECOM AND IT 68
10.7 RETAIL AND CONSUMER PACKAGED GOODS 69
10.8 OTHERS 69

11 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY REGION 71
11.2 INTRODUCTION 72
11.3 NORTH AMERICA 73
11.3.1 U.S. 78
11.4 EUROPE 80
11.5 ASIA-PACIFIC 83
11.6 MIDDLE EAST AND AFRICA 87
11.7 LATIN AMERICA 90

12 COMPETITIVE LANDSCAPE 94
12.1 OVERVIEW 94
12.2 COMPETITIVE SITUATION AND TRENDS 95
12.2.1 NEW PRODUCT LAUNCHES 96
12.2.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 98
12.2.3 MERGERS AND ACQUISITIONS 99
12.2.4 EXPANSIONS 99
12.3 MNM DIVE: CHANGE AND CONFIGURATION MANAGEMENT VENDOR SCORECARD 100
12.3.1 CHANGE AND CONFIGURATION MANAGEMENT: MNM DIVE-VENDOR COMPARISON 101

13 COMPANY PROFILES 103
13.1 INTRODUCTION 103
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*
13.2 IBM CORPORATION 104
13.3 MICROSOFT CORPORATION 107
13.4 HEWLETT-PACKARD ENTERPRISE COMPANY 110
13.5 CA TECHNOLOGIES 113
13.6 SERVICENOW 116
13.7 BMC SOFTWARE 119
13.8 AMAZON WEB SERVICES 121
13.9 CHEF SOFTWARE, INC. 123
13.10 PUPPET 125
13.11 ANSIBLE 127
13.12 CODENVY, INC. 129
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14 APPENDIX 131
14.1 INDUSTRY EXCERPTS 131
14.2 DISCUSSION GUIDE 132
14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 135
14.4 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 137
14.5 AVAILABLE CUSTOMIZATIONS 138
14.6 RELATED REPORTS 139
14.7 AUTHOR DETAILS 140