ワークプレイス変革の世界市場予測（～2021年）...市場調査レポートについてご紹介

TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 16
1.3.1 MARKETS COVERED 17
1.3.2 YEARS CONSIDERED IN THE REPORT 17
1.4 CURRENCY 18
1.5 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 21
2.1.1.1 Key data taken from secondary sources 21
2.1.2 PRIMARY DATA 22
2.1.2.1 Key data taken from primary sources 22
2.1.2.2 Breakdown of primary interviews 23
2.2 MARKET SIZE ESTIMATION 23
2.2.1 BOTTOM-UP APPROACH 24
2.2.2 TOP-DOWN APPROACH 24
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.4 ASSUMPTIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET 31
4.2 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET, BY REGION, 2016 VS. 2021 31
4.3 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET, BY TYPE OF SERVICES, 2016–2021 32
4.4 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET, BY VERTICAL AND REGION, 2016 32
4.5 LIFECYCLE ANALYSIS, BY REGION, 2016–2021 33

5 MARKET OVERVIEW 35
5.1 INTRODUCTION 36
5.2 MARKET SEGMENTATION 36
5.2.1 BY TYPE OF SERVICE 36
5.2.2 BY ORGANIZATION SIZE 37
5.2.3 BY VERTICAL 37
5.2.4 BY REGION 38
5.3 MARKET DYNAMICS 38
5.3.1 DRIVERS 39
5.3.1.1 Increasing adoption of new technologies such as BYOD and enterprise mobility by organizations 39
5.3.1.2 Changing nature of workplace and processes supported by organizational restructuring and reorganizing 40
5.3.1.3 Reduction in operational expenditures 40
5.3.1.4 Changing demographic factors 40
5.3.2 RESTRAINTS 41
5.3.2.1 Issues related to transformation and integration of processes by organizations 41
5.3.2.2 Lack of training and education among workforce 41
5.3.3 OPPORTUNITIES 41
5.3.3.1 Rise in the adoption of technological changes in cloud and mobility market space by organizations 41
5.3.3.2 Profound growth in the adoption of workplace transformation services by the SMEs 42
5.3.4 CHALLENGES 42
5.3.4.1 Concerns related to data security 42
5.3.4.2 Connectivity constraints 42

6 INDUSTRY TRENDS 43
6.1 INTRODUCTION 43
6.2 EVOLUTION 43
6.3 VALUE CHAIN ANALYSIS 44
6.4 STRATEGIC BENCHMARKING 45

7 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET ANALYSIS,
BY TYPE OF SERVICE 46
7.1 INTRODUCTION 47
7.2 ENTERPRISE MOBILITY AND TELECOM SERVICES 48
7.3 UNIFIED COMMUNICATION AND COLLABORATION SERVICES 49
7.4 WORKPLACE UPGRADATION AND MIGRATION SERVICES 50
7.5 ASSET MANAGEMENT SERVICE 51
7.6 SERVICE DESK 52
7.7 DESKTOP VIRTUALIZATION 53
7.8 FIELD SERVICES 53
7.9 WORKPLACE AUTOMATION SERVICES 54
7.10 APPLICATION MANAGEMENT SERVICES 55
7.11 OTHERS 55

8 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET ANALYSIS,
BY ORGANIZATION SIZE 57
8.1 INTRODUCTION 58
8.2 SMALL AND MEDIUM ENTERPRISES 59
8.3 LARGE ENTERPRISES 59

9 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET ANALYSIS,
BY VERTICAL 61
9.1 INTRODUCTION 62
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 63
9.3 GOVERNMENT 64
9.4 HEALTHCARE AND LIFE SCIENCES 64
9.5 MANUFACTURING AND AUTOMOTIVE 65
9.6 RETAIL 66
9.7 TRANSPORTATION AND LOGISTICS 66
9.8 MEDIA AND ENTERTAINMENT 67
9.9 TELECOM AND INFORMATION TECHNOLOGY 68
9.10 OTHERS 68

10 GEOGRAPHIC ANALYSIS 70
10.1 INTRODUCTION 71
10.2 NORTH AMERICA 72
10.3 EUROPE 76
10.4 ASIA-PACIFIC 78
10.5 MIDDLE EAST AND AFRICA 81
10.6 LATIN AMERICA 84

11 COMPETITIVE LANDSCAPE 87
11.1 OVERVIEW 87
11.2 PORTFOLIO COMPARISON 88
11.3 COMPETITIVE SITUATION AND TRENDS 89
11.3.1 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS 90
11.3.2 MERGERS AND ACQUISITIONS 91
11.3.3 NEW PRODUCT AND SERVICE DEVELOPMENTS 91
11.3.4 BUSINESS EXPANSIONS 92
 

12 COMPANY PROFILES 93
12.1 INTRODUCTION 93
(Overview, Financials, Products & Services, Strategy, and Developments)*
12.2 ACCENTURE PLC. 94
12.3 NTT DATA CORPORATION 97
12.4 CISCO SYSTEMS, INC. 100
12.5 ATOS SE 103
12.6 HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (HPE) 106
12.7 CAPGEMINI 109
12.8 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 111
12.9 HCL TECHNOLOGIES LIMITED 113
12.10 CITRIX SYSTEMS, INC. 115
12.11 COMPUTER SCIENCES CORPORATION 117
12.12 WIPRO LIMITED 120
12.13 UNISYS CORPORATION 122
12.14 IBM CORPORATION 124
12.15 TATA CONSULTANCY SERVICES LIMITED 126
12.16 INFOSYS LIMITED 128
12.17 INTEL CORPORATION 130
*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.

13 APPENDIX 132
13.1 KEY INSIGHTS 132
13.2 OTHER DEVELOPMENTS 133
13.3 DISCUSSION GUIDE 137
13.4 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 141
13.5 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 143
13.6 AVAILABLE CUSTOMIZATIONS 144
13.7 RELATED REPORTS 144
13.8 AUTHOR DETAILS 145