顧客分析ソリューションの世界市場...市場調査レポートについてご紹介

Table Of Contents

1 Introduction 13
1.1 Objectives Of The Study 13
1.2 Market Definition 13
1.3 Market Scope 13
1.3.1 Markets Covered 14
1.3.2 Years Considerd In The Report 15
1.4 Currency & Pricing 15
1.5 Limitations 15
1.6 Stakeholders 15

2 Research Methodology 16
2.1 Research Data 16
2.1.1 Secondary Data 17
2.1.1.1 Key Data From Secondary Sources 17
2.1.2 Primary Data 17
2.1.2.1 Key Data From Primary Sources 18
2.1.2.2 Key Industry Insights 19
2.1.2.3 Breakdown Of Primaries 19
2.2 Market Size Estimation 19
2.2.1 Bottom-Up Approach 20
2.2.2 Top-Down Approach 20
2.3 Market Breakdown And Data Triangulation 21
2.4 Research Assumptions And Limitations 22
2.4.1 Assumptions 22
2.4.2 Limitations 23

3 Executive Summary 24

4 Premium Insights 27
4.1 Attractive Market Opportunities In Customer Analytics Market 27
4.2 Lifecycle Analysis, By Regions 28
4.3 Market Investment Scenario 29
4.4 Product Growth Matrix 30
4.5 Regional Adoption Scenario: Solutions 31

5 Market Overview 32
5.1 Introduction 33
5.2 Market Segmentation 33
5.2.1 By Solution 34
5.2.2 By Service 34
5.2.3 By Deployment Model 35
5.2.4 By Organization Size 35
5.2.5 By Vertical 36
5.2.6 By Region 36
5.3 Market Dynamics 37
5.3.1 Drivers 37
5.3.1.1 Changing Landscape Of Business Intelligence And Big Data 37
5.3.1.2 Increased Spending Over Analytics 38
5.3.1.3 Increasing Social Media Users 38
5.3.2 Restraints 38
5.3.2.1 Lack Of Skilled Expertise 38
5.3.2.2 Unavailability Of Standardization 38
5.3.3 Opportunities 39
5.3.3.1 Customer Insights To Anticipate Customer Needs 39
5.3.3.2 Integration Across Multiple Functions And Channels 39
5.3.3.3 Operationalization Of Insights 39
5.3.3.4 Increasing Cloud Adoption Trend 39
5.3.4 Challenges 39
5.3.4.1 Data Security And Privacy Concern 39
5.3.4.2 Embedding Customer Analytics Into Frontline Operation 39

6 Industry Trends 40
6.1 Value Chain 40
6.2 Ecosystem 41
6.3 Porter’S Five Forces Analysis 43
6.3.1 Threat From New Entrants 43
6.3.2 Threat From Substitutes 43
6.3.3 Bargaining Power Of Suppliers 44
6.3.4 Bargaining Power Of Buyers 44
6.3.5 Intensity Of Rivalry 45
6.4 Strategic Benchmarking 45

7 Customer Analytics Market, By Solutions 46
7.1 Introduction 47
7.2 Data Management/Extract, Transform, And Load (Etl) 50
7.3 Analytical Tools/Modules 51
7.4 Social Media Analytical Tools 52
7.5 Voice Of Customer (Voc) 53
7.6 Web Analytical Tools 54
7.7 Dashboard And Reporting Tools 55

8 Customer Analytics Market, By Services 56
8.1 Introduction 57
8.2 Professional Services 58
8.3 Support And Maintenance Services 59

9 Customer Analytics Market, By Deployment Models 60
9.1 Introduction 61
9.2 On-Premise Deployment 62
9.3 Cloud Deployment 63

10 Customer Analytics Market, By Organization Size 64
10.1 Introduction 65
10.2 Small Medium Business (Smbs) 66
10.3 Large Enterprises 67

11 Customer Analytics Market, By Verticals 68
11.1 Introduction 69
11.2 Bfsi 70
11.3 Wholesale And Retail 72
11.4 Telecommunication And It 74
11.5 Utilities 76
11.6 Healthcare 78
11.7 Travel And Hospitality 80
11.8 Transportation And Logistics 82
11.9 Media And Entertainment 84
11.10 Manufacturing 86
11.11 Others 88

12 Customer Analytics Market, By Region 90
12.1 Introduction 91
12.2 North America (Na) 95
12.3 Europe 96
12.4 Asia-Pacific (Apac) 97
12.5 Middle-East And Africa (Mea) 98
12.6 Latin America (La) 99

13 Competitive Landscape 100
13.1 Overview 100
13.2 Competitive Situation And Trends 102
13.3 Mergers And Acquisitions 103
13.4 Venture Fundings 104

14 Company Profiles 106
(Business Overview, Products & Services, Key Insights, Recent Developments, Swot Analysis, Mnm View)*
14.1 Fair Isaac Corporation (Fico) 107
14.2 International Business Machines (Ibm) 110
14.3 Oracle Corporation 113
14.4 Pitney Bowes Inc. 116
14.5 Sap Ag 118
14.6 Actuate Software Corporation 121
14.7 Sas Institute Inc. 123
14.8 Verint System Inc. 125
14.9 Angoss Software Corporation 127
14.10 Teoco Corporation 129
*Details On Business Overview, Products & Services, Key Insights, Recent Developments, Swot Analysis, Mnm View Might Not Be Captured In Case Of Unlisted Companies.

15 Appendix 130
15.1 Excerpts From Industry Experts 130
15.2 Discussion Guide 131
15.3 Introducing Rt: Real-Time Market Intelligence 134
15.4 Available Customizations 135
15.5 Related Reports 136