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1 Introduction (Page No. – 13)
1.1 Objectives of the Report
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology (Page No. – 17)
2.1 Introduction
2.2 Research Data
2.2.1 Secondary Data
2.2.1.1 Key Data From Secondary Sources
2.2.2 Primary Data
2.2.2.1 Key Data From Primary Sources
2.2.2.2 Key Industry Insights
2.3 Market Size Estimation
2.3.1 Bottom-Up Approach
2.3.2 Top-Down Approach
2.4 Market Breakdown and Data Triangulation
2.5 Research Assumptions and Limitations
2.5.1 Assumptions
2.5.2 Limitations

3 Executive Summary (Page No. – 26)

4 Premium Insights (Page No. – 31)
4.1 Attractive Market Opportunities in the Market
4.2 Speech Analytics Market, By Type
4.3 Speech Analytics Market, By Deployment Type
4.4 Global Market, By Vertical and By Region, 2015
4.5 Lifecycle Analysis, By Region (2015)

5 Speech Analytics Market Overview (Page No. – 35)
5.1 Introduction
5.2 Evolution
5.3 Market Segmentation
5.3.1 By Type: Solutions and Services
5.3.2 By Deployment Type
5.3.3 By Organization Size
5.3.4 By Vertical
5.3.5 By Region
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Growing Demand From Contact Centers
5.4.1.2 Increased Importance of Voice in Multichannel World
5.4.1.3 Increased Focus on Competitive and Market Intelligence
5.4.1.4 Risk and Compliance Management
5.4.2 Restraints
5.4.2.1 High Costs
5.4.3 Opportunities
5.4.3.1 Cloud-Based Speech Analytics Solutions
5.4.3.2 Real-Time Speech Analytics
5.4.4 Challenges
5.4.4.1 Lack of Awareness and Concerns Over Business Value

6 Speech Analytics Market: Industry Trends (Page No. – 44)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Demand Analysis
6.4 Strategic Benchmarking
6.5 Applications Overview
6.5.1 Business Processing Management
6.5.2 Agent Performance Management
6.5.3 Customer Experience Management
6.5.4 Market Intelligence
6.5.5 Risk and Compliance Management

7 Speech Analytics Market Analysis, By Type (Page No. – 49)
7.1 Introduction
7.2 Solutions
7.2.1 Speech Engine
7.2.2 Indexing, Analysis, and Query Tools
7.2.3 Dashboard and Reporting Tools
7.3 Services
7.3.1 Professional Services
7.3.2 Managed Services

8 Speech Analytics Market Analysis, By Deployment Type (Page No. – 58)
8.1 Introduction
8.2 On-Premises
8.3 Cloud

9 Speech Analytics Market Analysis, By Organization Size (Page No. – 63)
9.1 Introduction
9.2 Small and Medium Enterprises
9.3 Large Enterprises

10 Speech Analytics Market Analysis, By Industry Vertical (Page No. – 67)
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.3 Telecommunication and IT
10.4 Retail and Consumer Goods
10.5 Healthcare and Life Sciences
10.6 Media and Entertainment
10.7 Government, Public Sector, and Utilities
10.8 Travel and Hospitality
10.9 Others

11 Geographic Analysis (Page No. – 77)
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia-Pacific
11.5 Middle East and Africa
11.6 Latin America

12 Competitive Landscape (Page No. – 97)
12.1 Overview
12.2 Competitive Situation and Trends
12.2.1 Agreements, Partnerships, and Collaborations
12.2.2 New Product/Service Developments
12.2.3 Mergers and Acquisitions
12.2.4 Expansions
12.2.5 Venture Capital Funding

13 Company Profiles (Page No. – 107)
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.1 Introduction
13.2 Interactive Intelligence Group, Inc.
13.3 Nice Systems Ltd.
13.4 Verint Systems
13.5 Avaya, Inc.
13.6 Genesys Telecommunications Laboratories, Inc.
13.7 Hewlett-Packard Enterprise
13.8 Incontact, Inc.
13.9 Calabrio, Inc.
13.10 Callminer, Inc.
13.11 Clarabridge, Inc.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

14 Key Innovators (Page No. – 133)
14.1 Voci Technologies, Inc.
14.2 Almawave
14.3 Zoom International
14.4 Nexidia, Inc.

15 Appendix (Page No. – 138)
15.1 Key Industry Insights
15.2 Discussion Guide
15.3 Introducing RT: Real-Time Market Intelligence
15.4 Available Customizations
15.5 Related Reports