【レポートの概要（一部）】
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
Top-vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Market size and forecast
Phases of contact centers
Evolution of technology in contact centers
Five forces analysis
PART 06: Market segmentation by solution
Global inbound systems contact center market
Global IVR contact center market
Global QM contact center market
Global analytics contact center market
Global WFM contact center market
Global outbound systems contact center market
PART 07: Market segmentation by deployment
Global on-premises contact center market
Global hosted contact center market
PART 08: Geographical segmentation
Contact center market in Americas
Contact center market in EMEA
Contact center market in APAC
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
Competitive scenario
Key vendors
Other prominent vendors
PART 15: Key vendor analysis
Alcatel-Lucent
Avaya
Cisco Systems
Huawei Technologies
PART 16: Appendix
List of abbreviations
PART 17: Explore Technavio
[List of Exhibits]
Exhibit 01: Product offerings
Exhibit 02: Global contact center market
Exhibit 03: Global contact center market 2014-2019 ($ billions)
Exhibit 04: Phases of contact centers
Exhibit 05: Evolution of technology in contact center
Exhibit 06: Five forces analysis
Exhibit 07: Global contact center market by solution 2014
Exhibit 08: Global inbound systems contact center market 2014-2019 ($ billions)
Exhibit 09: Global IVR contact center market 2014-2019 ($ billions)
Exhibit 10: Global QM contact center market 2014-2019 ($ billions)
Exhibit 11: Global analytics contact center market 2014-2019 ($ billions)
Exhibit 12: Global WFM contact center market 2014-2019 ($ billions)
Exhibit 13: Global outbound systems contact center market 2014-2019 ($ billions)
Exhibit 14: Global contact center market by deployment 2014
Exhibit 15: Global on-premises contact center market 2014-2019 ($ billions)
Exhibit 16: Global hosted contact center market 2014-2019 ($ billions)
Exhibit 17: Contact center market in Americas 2014-2019 ($ billions)
Exhibit 18: Contact center market in EMEA 2014-2019 ($ billions)
Exhibit 19: Contact center market in APAC 2014-2019 ($ billions)
Exhibit 20: Impact of drivers
Exhibit 21: Impact of drivers and challenges
Exhibit 22: Alcatel-Lucent: Business/Product segmentation by revenue 2014
Exhibit 23: Alcatel-Lucent: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 24: Alcatel-Lucent: Geographical segmentation by revenue 2014
Exhibit 25: Avaya: Business segmentation by revenue 2014
Exhibit 26: Avaya: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 27: Avaya: Geographical segmentation by revenue 2014
Exhibit 28: Cisco: Business segmentation
Exhibit 29: Cisco: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 30: Cisco: Geographical segmentation by revenue 2014
【レポート販売概要】
■ タイトル：コンタクトセンターソリューションの世界市場2015-2019■ 英文：Global Contact Center Market 2015-2019
■ 発行日：2015年11月11日
■ 調査会社：Technavio
■ 商品コード：IRTNTR7899
■ 調査対象地域：グローバル
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