【レポートの概要（一部）】
PART 01: Executive summary
• Highlights
PART 02: Scope of the report
• Market overview
• End-user segmentation
• Geographical information
• Vendor selection
• Summation errors
• Currency exchange rates
PART 03: Market research methodology
• Research methodology
• Economic indicators
PART 04: Introduction
• Key market highlights
• Evolution of live chat software
PART 05: Benefits of live chat software
• Improved customer satisfaction
• Increased sales
• Enhanced customer engagement
• Reduced expenses
• Improved business intelligence
PART 06: Market landscape
• Market overview
• Market size and forecast
PART 07: Market segmentation by end-user
• Global live chat software market by end-user
• Retail and e-commerce
• Travel and hospitality
• IT and consulting
• Telecommunication
• Pharmaceutical
PART 08: Geographical segmentation
• Global live chat software market by geography
• Americas
• EMEA
• APAC
PART 09: Market drivers
• Increased need to improve CRM
• Increase in adoption of live chat software in healthcare insurance industry
• Advantages of live chat over other customer support options
PART 10: Impact of drivers
PART 11: Market challenges
• Requirement of compliances
• Increasing demand for web self-service
• Lack of standardization
PART 12: Impact of drivers and challenges
PART 13: Market trends
• Live chat software integration with social media
• Increase in mobility
• Growing popularity of live chat
PART 14: Impact of trends
PART 15: Five forces model
PART 16: Vendor landscape
• Competitive scenario
• Top-vendor offerings
• Vendor matrix
PART 17: Key vendor analysis
• Competitive analysis
• Vendor profiles
PART 18: Prominent vendors
PART 19: Assumptions
• Market assumptions
PART 20: Appendix
• List of abbreviations
PART 21: Explore Technavio
[List of Exhibits]
Exhibit 01: Major countries covered in market analysis
Exhibit 02: Currency exchange rates 2013-2015
Exhibit 03: Customer satisfaction levels for customer service communication
Exhibit 04: Global live chat software market 2015-2020 ($ millions)
Exhibit 05: Global live chat software market by end-user 2015 (% share)
Exhibit 06: Global live chat software market by geography 2015 and 2020 (%)
Exhibit 07: Global live chat software by geography 2015-2020 ($ millions)
Exhibit 08: Live chat software market in Americas 2015-2020 ($ millions)
Exhibit 09: Live chat software market in EMEA 2015-2020 ($ millions)
Exhibit 10: Live chat software market in APAC 2015-2020 ($ millions)
Exhibit 11: Internet users in APAC countries
Exhibit 12: Number and growth rate of healthcare insurers in US 2008-2014
Exhibit 13: Impact of drivers
Exhibit 14: Impact of drivers and challenges
Exhibit 15: Usage of live chat by age
Exhibit 16: Impact of trends
Exhibit 17: Five force analysis
Exhibit 18: Products offerings
Exhibit 19: Vendor matrix by features
Exhibit 20: Vendor matrix by deployment model
Exhibit 21: Vendor matrix by support
Exhibit 22: Vendor matrix by pricing
Exhibit 23: Vendor analysis
Exhibit 24: Prominent vendors
Exhibit 25: Market assumptions
【レポート販売概要】
■ タイトル：ライブチャット用ソフトウェアの世界市場2016-2020■ 英文：Global Live Chat Software Market 2016-2020
■ 発行日：2016年10月5日
■ 調査会社：Technavio
■ 商品コード：IRTNTR10596
■ 調査対象地域：グローバル
- 電力産業における温室効果ガス排出減少：Attaining GHG Emission Reduction in Electric Power IndustryThe Greenhouse Effect is an environmental reality which is now felt even more closely in the daily lives of populations across the planet than ever before. This heat trapping effects of Greenhouse Gases - primarily water vapor, carbon dioxide (CO2), methane (CH4), and nitrous oxide (N2O) - trap the heat received from the sun, preventing radiation which is carrying heat in various spectrum bands fr …
- 世界における消化促進食品・飲料市場動向（2014-2018）About Digestive Health Food and Drinks Digestive health food and drinks are products that are primarily designed to ease the symptoms of an overburdened digestive tract. Digestive health food and drink products also help in the prevention of many digestive health disorders such as gastroesophageal reflux disease, peptic ulcer disease, irritable bowel disease, ulcerative colitis, and Crohn's diseas …
- N9-GP (Hemophilia A and B)：市場予測と分析（～2022）N9-GP (Hemophilia A and B) - Forecast and Market Analysis to 2022 Summary The competitive landscape of hemophilia A and B recombinant therapy in the US and 5EU is dominated by the use of recombinant FVIII and FIX replacement factors, and patients with severe forms of the disease receive frequent prophylactic infusions beginning from the first one or two years of life and often continuing through a …
- 世界の高圧電力ケーブル市場2015The Global High-voltage Power Cable Industry 2015 Market Research Report is a professional and in-depth study on the current state of the High-voltage Power Cable industry. The report provides a basic overview of the industry including definitions, classifications, applications and industry chain structure.The High-voltage Power Cable market analysis is provided for the international markets inclu …
- Bounty Oil & Gas NL：石油・ガスバリューチェーン分析レポート2013Bounty Oil & Gas NL Analysis Across the Oil and Gas Value Chain Report, 2013 Update Summary "Bounty Oil & Gas NL" Analysis Across the Oil and Gas Value Chain is an essential source for data, analysis and strategic insight into “Bounty Oil & Gas NL”. The report provides key information relating to oil and gas assets of the company along with its operations across the value chain. The report examine …
- 自動車用ワイヤーハーネスの世界市場予測（～2021年）“Consumer preference for high-end electronics in automotive gaining pace over the years”The global automotive wiring harness market was estimated to be at USD 42.70 billion in 2016 and projected to reach USD 61.30 billion by 2021, at a CAGR of 7.5%. Increasing complexity in vehicles along with rising intrusion of electronics is driving the demand for automotive wiring harness. As a result, the aut …
- 世界のBYOD（Bring Your Own Device）及び企業モビリティ （モバイル管理）市場動向(2014 – 2019)From the past few years, the market for bring your own device (BYOD) has developed and adopted the latest technology with the increasing demand among organizations from various verticals. This market involves the recent implementation of software, systems, and security solutions to create an innovative environment. BYOD market in this report is defined as the summation of software, devices, and se …
- 鮮魚介類の世界市場2016-2020About Fresh Fish and Seafood With the growing population, the demand for fresh food, including fish and seafood, has also increased globally. To meet the burgeoning demand, it is anticipated that the production of fish and seafood needs to increase more than two-fold. The rise in seafood consumption along with the growing awareness about its various health benefits and nutritional value and change …
- 心臓病学用電極の世界市場2016-2020About the Cardiology Electrodes Market Cardiology electrodes, composed of metal, lead, plastic, or cloth and electrode conducting gel, help convert ionic energy to electric current in the body and amplify the electric current for the diagnosis and treatment of diseases. These electrodes also help record the heart's electrical activity by placing them on the skin of the upper torso during ECG. This …
- 潤滑油添加剤の世界市場予測（～2023年）：分散剤、洗浄剤、酸化防止剤、摩耗防止剤、極圧添加剤、粘度指数向上剤The increasing demand for oil additives in various applications in the automotive and industrial sectors is driving the growth of the lubricating oil additives market. In terms of value, the global lubricating oil additives market is estimated to be USD 15.57 Billion in 2018 and is projected to reach USD 17.74 Billion by 2023, at a CAGR of 2.64% between 2018 and 2023. Based on functional type, the …
- 世界のマイクロCHP（熱電併給）システム市場（2014-2018）About Micro CHP Systems A micro CHP system is about the size of a major appliance with a capacity ranging from 1 kW to 6 kW and produces electricity as well as heat using generally natural gas as fuel. Micro CHP systems are extremely efficient with combined heat and power generating efficiency of approximately 90 percent. The small engines used in a micro CHP system burn fuel cleanly, providing re …
- ラピッドプロトタイピング装置の世界市場2015-2019About Rapid Prototyping Equipment A group of techniques that are used to fabricate a model of a part or the entire assembly is known as "Rapid Prototyping". Three-dimensional computer aided design data is used for this purpose. There are various rapid prototyping technologies that are commercially available- SLA, SLS, LOM, FDM, SGC, and Ink Jet printing techniques. The most widely used technique i …
- 世界のドリルパイプ（掘削工具）市場This report estimates the drill pipe market in terms of value and volume. The value of this market is estimated in terms of $million and the volume is estimated in terms of thousand short tons. It has been further broken down into geographical regions and is further split on the basis of application and grade. Drill pipes are required for drilling activities in order to transmit the torque generat …
- 飼料用微量ミネラルの世界市場：有機微量ミネラル、無機微量ミネラルAbout Trace Minerals for Animal Feed Trace minerals are micronutrients that are used in small quantities in animal feed. Though only small quantities of organic trace minerals are added to animal feed, they play an important role in maintaining animal health. Trace minerals used in animal feed can be organic or inorganic in nature. The bioavailability of organic trace minerals is higher than that …
- Shock：グローバル臨床試験レビューH2, 2013Shock Global Clinical Trials Review, H2, 2013 Summary GlobalData's clinical trial report, “Shock Global Clinical Trials Review, H2, 2013" provides data on the Shock clinical trial scenario. This report provides elemental information and data relating to the clinical trials on Shock. It includes an overview of the trial numbers and their recruitment status as per the site of trial conduction across …
