【レポートの概要（一部）】
TABLE OF CONTENTS
Chapter 1. Global Customer Experience Management (CEM) Market Definition & Scope
1.1. Research Objective
1.2. Market Definition
1.3. Scope of The Study
1.4. Years Considered for The Study
1.5. Currency Conversion Rates
1.6. Report Limitation
Chapter 2. Research Methodology
2.1. Research Process
2.1.1. Data Mining
2.1.2. Analysis
2.1.3. Market Estimation
2.1.4. Validation
2.1.5. Publishing
2.2. Research Assumption
Chapter 3. Executive Summary
3.1. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
3.2. Key Trends
Chapter 4. Global Customer Experience Management (CEM) Market Dynamics
4.1. Growth Prospects
4.1.1. Drivers
4.1.2. Restraints
4.1.3. Opportunities
4.2. Industry Analysis
4.2.1. Porter’s 5 Force Model
4.2.2. PEST Analysis
4.2.3. Value Chain Analysis
4.3. Analyst Recommendation & Conclusion
Chapter 5. Global Customer Experience Management (CEM) Market by Analytical Tool
5.1. Market Snapshot
5.2. Market Performance – Potential Model
5.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
5.3.1. Text Analytics
5.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.2. Enterprise Feedback Management (EFM) Software
5.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.3. Speech Analytics
5.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.4. Web Analytics
5.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.5. Other Analytics
5.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 6. Global Customer Experience Management (CEM) Market by Touch Point Type
6.1. Market Snapshot
6.2. Market Performance – Potential Model
6.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
6.3.1. Social Media
6.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.2. Call Centers
6.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.3. Mobile
6.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.4. Stores
6.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.5. Web Services
6.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.6. Email
6.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.7. Others
6.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 7. Global Customer Experience Management (CEM) Market by Deployment
7.1. Market Snapshot
7.2. Market Performance – Potential Model
7.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
7.3.1. On-Premise
7.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.3.2. Cloud
7.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 8. Global Customer Experience Management (CEM) Market by End-User
8.1. Market Snapshot
8.2. Market Performance – Potential Model
8.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
8.3.1. Retail
8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2. Banking, Financial Services & Insurance (BFSI)
8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3. Energy & Utilities
8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4. Healthcare
8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.5. Manufacturing
8.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.6. IT & Telecom
8.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.7. Consumer Goods
8.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.8. Others
8.3.8.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.8.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 9. Global Customer Experience Management (CEM) Market, Regional Analysis
9.1. Customer Experience Management (CEM) Market, Regional Market Snapshot (2015-2025)
9.2. North America Customer Experience Management (CEM) Market Snapshot
9.2.1. U.S.
9.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2. Canada
9.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3. Europe Customer Experience Management (CEM) Market Snapshot
9.3.1. U.K.
9.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2. Germany
9.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3. France
9.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4. Rest of Europe
9.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4. Asia Customer Experience Management (CEM) Market Snapshot
9.4.1. China Customer Experience Management (CEM) Market Size Estimates & Forecasts, 2015-2025 (USD Billion)
9.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2. India
9.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3. Japan
9.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4. Rest of Asia Pacific
9.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5. Latin America Customer Experience Management (CEM) Market Snapshot
9.5.1. Brazil
9.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2. Mexico
9.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6. Rest of The World
9.6.1. South America
9.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2. Middle East and Africa
9.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 10. Competitive Intelligence
10.1. Company Market Share (Subject to Data Availability)
10.2. Top Market Strategies
10.3. Company Profiles
10.3.1. CA Technologies
10.3.1.1. Overview
10.3.1.2. Financial (Subject to Data Availability)
10.3.1.3. Product Summary
10.3.1.4. Recent Developments
10.3.2. IBM Corporation
10.3.3. Clarabridge
10.3.4. Oracle Corporation
10.3.5. Medallia
10.3.6. Adobe Systems Incorporated
10.3.7. Avaya, Inc.
10.3.8. Nokia Networks
10.3.9. Chime Technologies Inc.
10.3.10. SAS Institute, Inc.
【レポート販売概要】
■ タイトル：顧客経験管理（CEM）の世界市場：分析ツール別（テキスト分析、EFMソフトウェア、音声分析、Webアナリティクス、その他）、タッチポイント種類別（ソーシャルメディア、コールセンター、モバイル、店舗、Eメール、その他）、導入別（オンプレミス、クラウド）、エンドユーザー別、地域別予測■ 英文：Global Customer Experience Management (CEM) Market Size Study By Analytical Tool (Text Analytics, EFM Software, Speech Analytics, Web Analytics, Others), By Touch Point Type (Social Media, Call Centers, Mobile, Stores, Email, Others), By Deployment (On-Premise, Cloud), By End-User, and By Regional Forecasts, 2018-2025
■ 発行日：2018年7月22日
■ 調査会社：Bizwit Research & Consulting
■ 商品コード：BZW808017
■ 調査対象地域：グローバル、日本、アメリカ、カナダ、英国、ドイツ、フランス、中国、インド、ブラジル、メキシコ
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