クラウド型ITサービス管理（ITSM）の世界市場：サービスポートフォリオ管理、変更・構成管理、サービスデスクソフトウェア、運用・パフォーマンス管理、ダッシュボード・レポート・分析...市場調査レポートについてご紹介

1 Introduction (Page No. – 14)
1.1 Objectives of the Report
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology (Page No. – 18)
2.1 Introduction
2.2 Research Data
2.2.1 Secondary Data
2.2.1.1 Key Data From Secondary Sources
2.2.2 Primary Data
2.2.2.1 Key Data From Primary Sources
2.2.2.2 Key Industry Insights
2.2.2.3 Breakdown of Primary Interviews
2.3 Market Size Estimation
2.3.1 Bottom-Up Approach
2.3.2 Top-Down Approach
2.4 Market Breakdown and Data Triangulation
2.5 Research Assumptions

3 Executive Summary (Page No. – 26)

4 Premium Insights (Page No. – 30)
4.1 Attractive Market Opportunities in the Market
4.2 Cloud-Based ITSM Market, By Solution
4.3 Cloud-Based ITSM Market, By Organization Size
4.4 Global Market, By Vertical and Region
4.5 Lifecycle Analysis, By Region, 2016

5 Market Overview (Page No. – 34)
5.1 Introduction
5.2 Evolution
5.3 Market Segmentation
5.3.1 By Solution
5.3.2 By Service
5.3.3 By Organization Size
5.3.4 By Vertical
5.3.5 By Region
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Widespread Adoption of Byod Policies and Increasing Mobile Workforce
5.4.1.2 Advent of Advanced Technologies Such as Big Data and Iot
5.4.1.3 Benefits of Agile Implementation, Easy Deployment, and Subscription-Based Pricing
5.4.2 Restraints
5.4.2.1 Security and Privacy Concerns
5.4.2.2 High Network Bandwidth Requirements
5.4.3 Opportunities
5.4.3.1 Increasing Adoption Rate of Cloud-Based Technologies
5.4.3.2 Increasing Demand of Cloud-Based ITSM Solutions Among the SMES
5.4.4 Challenges
5.4.4.1 Integration Concerns With Traditional Architectures
5.4.4.2 Lack of Expertise

6 Industry Trends (Page No. – 43)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Strategic Benchmarking
6.4 Portfolio Comparison

7 Cloud-Based ITSM Market Analysis, By Solution (Page No. – 47)
7.1 Introduction
7.2 Service Portfolio Management
7.2.1 Service Level Management
7.2.2 IT Asset Management
7.2.3 Financial Management
7.3 Configuration and Change Management
7.3.1 Configuration Management
7.3.2 Change and Release Management
7.4 Service Desk Software
7.4.1 Event and Incident Management
7.4.2 Problem Management
7.4.3 Access Management
7.4.4 Request Fulfillment and Self-Service Solutions
7.5 Operations and Performance Management
7.5.1 Availability Management
7.5.2 Performance Monitoring and IT Operations Management
7.5.3 Workload Automation
7.6 Dashboard, Reporting, and Analytics

8 Cloud-Based ITSM Market Analysis, By Service (Page No. – 55)
8.1 Introduction
8.2 Professional Services
8.3 Managed Services

9 Cloud-Based ITSM Market Analysis, By Organization Size (Page No. – 59)
9.1 Introduction
9.2 Small and Medium Enterprises
9.3 Large Enterprises

10 Cloud-Based ITSM Market Analysis, By Industry Vertical (Page No. – 64)
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.3 Telecom and IT
10.4 Healthcare and Life Sciences
10.5 Retail and Consumer Packaged Goods
10.6 Government and Public Sector
10.7 Energy and Utilities
10.8 Travel and Hospitality
10.9 Manufacturing
10.10 Education
10.11 Others

11 Geographic Analysis (Page No. – 79)
11.2 North America
11.3 Europe
11.4 Asia-Pacific
11.5 Middle East and Africa
11.6 Latin America

12 Competitive Landscape (Page No. – 98)
12.1 Overview
12.2 Competitive Situation and Trends
12.2.1 New Product Launches
12.2.2 Partnerships, Agreements, and Collaborations
12.2.3 Mergers and Acquisitions
12.2.4 Expansions

13 Company Profiles (Page No. – 109)
Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.1 Introduction
13.2 BMC Software, Inc.
13.3 CA Technologies
13.4 Servicenow, Inc.
13.5 Cherwell Software, LLC
13.6 Hewlett Packard Enterprise Company
13.7 Citrix Systems, Inc.
13.8 Axios Systems PLC
13.9 IBM Corporation
13.10 Heat Software USA, Inc.
13.11 Hornbill Corporate Limited

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

14 Key Innovators (Page No. – 136)
14.1 Manageengine (Zoho Corporation)
14.1.1 Business Overview
14.1.2 Products Offered
14.1.3 Recent Developments
14.2 Sysaid Technologies Ltd.
14.2.1 Business Overview
14.2.2 Products Offered
14.2.3 Recent Developments
14.3 Serena Software, Inc.
14.3.1 Business Overview
14.3.2 Products and Services Offered
14.3.3 Recent Developments
14.4 Landesk Software
14.4.1 Business Overview
14.4.2 Products and Services Offered
14.4.3 Recent Developments
14.5 Cloudhealth Technologies, Inc.
14.5.1 Business Overview
14.5.2 Products and Services Offered
14.5.3 Recent Developments

15 Appendix (Page No. – 145)
15.1 Key Industry Insights
15.2 Discussion Guide
15.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
15.4 Introducing RT: Real-Time Market Intelligence
15.5 Available Customizations
15.6 Related Reports