世界のCRM及びソーシャルCRM（顧客関係管理）市場...市場調査レポートについてご紹介

【英文タイトル】Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) - Global Advancements, Forecasts & Analysis (2013 - 2018)

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【レポートの概要（一部）】

Table Of Contents

1 Introduction (Page No. – 22)
1.1 Research Overview
1.1.1 Purpose And Scope
1.1.2 Report Description
1.1.3 Key Take-Aways
1.2 Research Methodology
1.2.1 Secondary And Primary Research
1.2.2 Data Triangulation And Forecasting
1.2.3 Forecast Assumptions
1.3 Market Overview
1.3.1 Markets Covered
1.3.2 Segment Definitions
1.3.3 Industry Trends
1.3.3.1 Social Media Integration Across CRM Software
1.3.3.2 Emerging SMBS
1.3.3.3 Hosted CRM Software Gaining Increased Adoption

2 Executive Summary (Page No. – 31)
2.1 Abstract
2.2 Overall Market Size – CRM
2.3 Overall Market Size – Social CRM

3 Market Ecosystem And Dynamics (Page No. – 34)
3.1 Market Ecosystem
3.1.1 Mapping Trends
3.1.2 Market Players And Roles
3.2 Market Dynamics
3.2.1 Drivers
3.2.1.1 Focus On Customer Engagement
3.2.1.2 Emerging SMES
3.2.1.3 Simplicity Of CRM Products And Services
3.2.2 Restraints And Challenges
3.2.2.1 Security And Privacy
3.2.2.2 Enterprise Readiness
3.2.3 Opportunities
3.2.3.1 Solutions For Business Specific Problems
3.2.3.2 Bring Your Own Device (BYOD) Ecosystem
3.2.4 Time Impact Analysis Of Dynamics

4 Customer Relationship Management Market Size And Forecast By Application (Page No. – 42)
4.1 Overview And Introduction
4.2 Customer Service And Support
4.2.1 Overview
4.2.2 Market Size And Forecast By Region
4.2.3 Market Size And Forecast By Vertical
4.2.4 Market Size And Forecast By Deployment
4.3 Marketing
4.3.1 Overview
4.3.2 Market Size And Forecast By Region
4.3.3 Market Size And Forecast By Vertical
4.3.4 Market Size And Forecast By Deployment
4.4 Sales
4.4.1 Overview
4.4.2 Market Size And Forecast By Region
4.4.3 Market Size And Forecast By Vertical
4.4.4 Market Size And Forecast By Deployment
4.5 Other Applications (Innovations, Collaboration, Customer Experience)
4.5.1 Overview
4.5.2 Market Size And Forecast By Region
4.5.3 Market Size And Forecast By Vertical
4.5.4 Market Size And Forecast By Deployment

5 CRM And Social Customer Relationship Management Market Size And Forecast By Deployment Types (Page No. – 77)
5.1 Overview And Introduction
5.2 Hosted
5.2.1 Overview
5.2.2 Market Size And Forecast By Region– CRM
5.2.3 Market Size And Forecast By Vertical – CRM
5.2.4 Market Size And Forecast By Region – Social CRM
5.2.5 Market Size And Forecast By Vertical– Social CRM
5.3 On-Premise
5.3.1 Overview
5.3.2 Market Size And Forecast By Region – Customer Relationship Management
5.3.3 Market Size And Forecast By Vertical – Customer Relationship Management
5.3.4 Market Size And Forecast By Region – Social Customer Relationship Management
5.3.5 Market Size And Forecast By Vertical – Social Customer Relationship Management
5.4 Hybrid
5.4.1 Overview
5.4.2 Market Size And Forecast By Region – Customer Relationship Management
5.4.3 Market Size And Forecast By Vertical – Customer Relationship Management
5.4.4 Market Size And Forecast By Region – Social Customer Relationship Management
5.4.5 Market Size And Forecast By Vertical – Social Customer Relationship Management

6 Social Customer Relationship Management Market Size And Forecast By Solutions (Page No. – 112)
6.1 Overview And Introduction
6.2 Social Monitoring And Social Listening
6.2.1 Overview
6.2.2 Market Size And Forecast By Region
6.3 Social Mapping
6.3.1 Overview
6.3.2 Market Size And Forecast By Region
6.4 Social Middleware
6.4.1 Overview
6.4.2 Market Size And Forecast By Region
6.5 Social Management
6.5.1 Overview
6.5.2 Market Size And Forecast By Region
6.6 Social Measurement
6.6.1 Overview
6.6.2 Market Size And Forecast By Region

7 Market Size And Forecast By End-Users (Page No. – 129)
7.1 Market Analysis By Verticals
7.1.1 Overview And Introduction
7.1.2 Academia And Government
7.1.2.1 Overview
7.1.2.2 Market Size And Forecast By Deployment
7.1.3 Automotive, Transportation And Logistics
7.1.3.1 Overview
7.1.3.2 Market Size And Forecast By Deployment
7.1.4 Banking , Financial Services And Insurance (BFSI)
7.1.4.1 Overview
7.1.4.2 Market Size And Forecast By Deployment
7.1.5 Consumer Goods And Retail
7.1.5.1 Overview
7.1.5.2 Market Size And Forecast By Deployment
7.1.6 Energy, Power And Utilities
7.1.6.1 Overview
7.1.6.2 Market Size And Forecast By Deployment
7.1.7 Healthcare
7.1.7.1 Overview
7.1.7.2 Market Size And Forecast By Deployment
7.1.8 Oil And Gas
7.1.8.1 Overview
7.1.8.2 Market Size And Forecast By Deployment
7.1.9 Telecom And It
7.1.9.1 Overview
7.1.9.2 Market Size And Forecast By Deployment
7.2 Market Analysis By Company Size
7.2.1 Overview And Introduction
7.2.2 Small And Medium Businesses (SMB)
7.2.2.1 Overview
7.2.2.2 Market Size And Forecast By Region
7.2.3 Enterprises
7.2.3.1 Overview
7.2.3.2 Market Size And Forecast By Region

8 Market Size And Forecast By Regions (Page No. – 158)
8.1 Overview And Introduction
8.1.1 Parfait Charts
8.2 North America
8.2.1 Overview
8.2.2 Market Size And Forecast By Solutions
8.3 Europe
8.3.1 Overview
8.3.2 Market Size And Forecast By Solutions
8.4 Asia-Pacific And Japan (APAC)
8.4.1 Overview
8.4.2 Market Size And Forecast By Solutions
8.5 Middle East And Africa (MEA)
8.5.1 Overview
8.5.2 Market Size And Forecast By Solutions
8.6 Latin America (LA)
8.6.1 Overview
8.6.2 Market Size And Forecast By Solutions

9 Market Analysis, Trends And Insights (Page No. – 176)
9.1 Market Evolution
9.1.1 Market Uptake And Disruption
9.1.2 Lifecycle And Chasm Plots
9.2 Go To Market And Trends
9.2.1 Go To Market Strategy
9.2.2 Adoption Roadmaps

10 Competitive Landscape (Page No. – 181)
10.1 Portfolio Comparison
10.1.1 Overview
10.1.2 Product Category Mapping
10.2 Venture Capital (VC) Funding Analysis
10.2.1 Overview
10.2.2 Capital Funding Trends
10.3 Mergers And Acquisitions (M&A)
10.4 Social Reach
10.4.1 Social Trends

11 Company Profiles (Mnm View, Overview, Products & Services, Financials, Swot And Strategy & Analyst Insights)* (Page No. – 190)
11.1 Acquia
11.2 Amdocs
11.3 IBM
11.4 Jive Software
11.5 Lithium
11.6 Microsoft
11.7 Netsuite
11.8 Nimble
11.9 Oracle
11.10 Pegasystems
11.11 Ramco Systems
11.12 SAGE
11.13 Salesforce
11.14 SAP
11.15 Sugarcrm
11.16 Key Innovators
11.16.1 Allegiance
11.16.2 Contactually
11.16.3 ITC Infotech
11.16.4 Nearstream
11.16.5 Nextprinciples
11.16.6 Tracx

【レポート販売概要】

■ タイトル：世界のCRM及びソーシャルCRM（顧客関係管理）市場
■ 英文：Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) - Global Advancements, Forecasts & Analysis (2013 - 2018)
■ 発行日：2013年6月
■ 調査会社：MarketsandMarkets
■ 商品コード：TC 1444
■ 調査対象地域：グローバル
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