【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Introduction
04. Market Research Methodology
Market Research Process
Research Design
Research Methodology
05. Scope of the Report
Market Overview
Product Offerings
06. Market Landscape
06.1 CRM Software Modules
06.2 Global CRM Software Market Size and Forecast
06.3 Market by Deployment Model 2012
06.4 Global On-Premise CRM Software Market
06.5 Global On-Demand CRM Software Market
06.6 Five Forces Analysis
07. Category Segmentation
07.1 Global CRM Software by Category Segmentation 2012
07.2 Global CRM Software by Category Segmentation 2012-2016
08. End-User Segmentation
09. Geographical Segmentation
10. Key Leading Countries
USA
UK
Germany
11. Vendor Landscape
12. Buying Criteria
13. Market Growth Drivers
14. Drivers and their Impact
15. Market Challenges
16. Impact of Drivers and Challenges
17. Market Trends
18. Key Vendor Analysis
18.1 Oracle Corp.
Business Overview
Business Segmentation
Key Information
SWOT Analysis
18.2 SAP AG
Business Overview
Business Segmentation
Key Information
SWOT Analysis
18.3 Salesforce.com Inc.
Business Overview
Business Segmentation
Key Information
SWOT Analysis
18.4 Microsoft Corp.
Business Overview
Business Segmentation
Key Information
SWOT Analysis
19. Other Reports in this Series
?
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: CRM Software Modules
Exhibit 3: Global CRM Software Market 2012-2016 (US$ billion)
Exhibit 4: Global CRM Software Market by Deployment Model 2012
Exhibit 5: Global CRM Software Market by Deployment Model 2012-2016
Exhibit 6: Global On-Premise CRM Software Market 2012-2016 (US$ billion)
Exhibit 7: Global On-Demand CRM Software Market 2012-2016 (US$ billion)
Exhibit 8: Global CRM Software by Category Segmentation 2012
Exhibit 9: Global CRM Software by Category Segmentation 2012-2016 (US$ billion)
Exhibit 10: Global CRM Software by Category Segmentation 2012-2016 (percentage)
Exhibit 11: Global CRM Software Market by End-User Segmentation 2012
Exhibit 12: Global CRM Software Market by Geographical Segmentation 2012
Exhibit 13: Global CRM Software Market by Geographical Segmentation 2012-2016 (US$ billion)
Exhibit 14: Global CRM Software Market by Geographical Segmentation 2012-2016 (percentage)
Exhibit 15: Global CRM Software Market by Vendor Segmentation 2012
Exhibit 16: Business Segmentation of Oracle Corp.
Exhibit 17: Business Segmentation of SAP AG
Exhibit 18: Business Segmentation of Salesforce.com Inc.
Exhibit 19: Business Segmentation of Microsoft Corp.
【レポート販売概要】
■ タイトル：世界のCRMソフト市場動向（2012-2016）■ 英文：Global Customer Relationship Management Software Market 2012-2016
■ 発行日：2013年6月17日
■ 調査会社：Technavio
■ 商品コード：IRTNTR2178
■ 調査対象地域：グローバル
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