【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Introduction
04. Market Research Methodology
Market Research Process
Research Design
Research Methodology
05. Scope of the Report
Market Overview
Product Offerings
06. Market Landscape
06.1 Market Definition
Customer care
Billing System
06.2 Market Size and Forecast
06.3 End-User Analysis
06.4 Five Forces Analysis
07. Geographical Segmentation
07.1 Customer care and Billing Market in the Americas
07.2 Customer care and Billing Market in the EMEA Region
07.3 Customer care and Billing Market in the APAC Region
08. Key Leading Countries
USA
Germany
Japan
09. Vendor Landscape
09.1 Vendor Analysis
09.2 Other Prominent Vendors
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Key Vendor Analysis
16.1 Amdocs Inc.
Business Overview
Business Segmentation
Key Information
SWOT Analysis
16.2 Ferranti Computer Systems
Business Overview
Business Segmentation
Key information
SWOT Analysis
16.3 Oracle Corp.
Business Overview
Business Segmentation
Key Information
SWOT Analysis
16.4 SAP A.G
Business Overview
Business Segmentation
Key Information
SWOT Analysis
17. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Flow Process of Customer care
Exhibit 3: Work-flow of Customer Interaction
Exhibit 4: Segments of Billing System
Exhibit 5: Workflow of Billing in the Telecom Sector
Exhibit 6: Global Customer care and Billing Market 2012-2016(US$ billion)
Exhibit 7: Global Customer care and Billing Market by Geographical Segmentation 2012
Exhibit 8: Customer care and Billing Market in The Americas 2012(US$ billions)
Exhibit 9: Customer care and Billing Market in the EMEA region ( US$ billion)
Exhibit 10: Customer care and Billing Market in the APAC Region (US$ billion)
Exhibit 11: Global Customer Care and Billing Market by Vendor Ranking 2012
Exhibit 12: Business Segmentation of Amdocs Inc.
Exhibit 13: Ferranti Computer Systems Business Segmentation
Exhibit 14: Business Segmentation of Oracle Corp.
Exhibit 15: Business Segmentation of SAP AG
【レポート販売概要】
■ タイトル：世界の顧客管理及び請求市場動向（2012-2016）■ 英文：Global Customer Care and Billing Market 2012-2016
■ 発行日：2013年9月20日
■ 調査会社：Technavio
■ 商品コード：IRTNTR2532
■ 調査対象地域：グローバル
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