テレコム（通信）業界におけるマネージドサービス市場（2014-2019）...市場調査レポートについてご紹介

1.0 EXECUTIVE SUMMARY 5
2.0 MANAGED SERVICES OVERVIEW 8
2.1 TYPES OF TELECOM SERVICES 9
2.1.1 TECHNICAL SERVICES 9
2.1.2 PROFESSIONAL SERVICES 10
2.1.3 MANAGED SERVICES 12
2.2 MANAGED SERVICES TYPES 13
2.2.1 MANAGED INFRASTRUCTURE SERVICES 13
2.2.2 MANAGED CONTENT SERVICES 17
2.2.3 MANAGED COMMUNICATION SERVICES 18
2.2.4 MANAGED APPLICATION SERVICES 18
2.2.5 MANAGED DATA AND INFORMATION 18
2.2.6 MANAGED SECURITY 19
2.2.7 MANAGED STORAGE 20
3.0 MANAGES SERVICES BUSINESS DRIVERS 21
3.1 EXPENDITURE REDUCTION AND MANAGEMENT 22
3.1.1 OPERATIONAL EXPENSE MANAGEMENT 22
3.1.2 CAPITAL EXPENDITURE MANAGEMENT 23
3.2 BENEFITS TO THE NETWORK OPERATOR 23
3.2.1 FOCUS ON CORE COMPETENCIES 23
3.2.2 FINANCIAL CONSIDERATIONS 24
3.2.3 OPERATIONAL BENEFITS 26
3.3 INTERMEDIATION SERVICES 26
3.3.1 MEDIATION AND BROKERING SERVICES 27
3.3.2 RATING, METERING AND BILLING 27
4.0 MANAGED SERVICES BUSINESS DECISIONS 30
4.1 OVERALL COST SAVINGS 31
4.2 REDUCTION OF COMPLEXITY 31
4.3 MAKE VS. BUY VS. PARTNER 32
4.3.1 OPTION 1: BUILD 32
4.3.2 OPTION 2: BUY 33
4.3.3 OPTION 3: PARTNER 33
4.4 RISK REDUCTION AND NEW INITIATIVES 34
4.5 LACK OF RESOURCES/ ALIGNMENT FOR STRATEGIC INITIATIVES 34
4.6 ALIGNING ICT RESOURCES AND CRITICAL BUSINESS PROCESSES 35
5.0 MANAGED SERVICES TECHNICAL AND ARCHITECTURAL CONSIDERATIONS 36
5.1 NETWORK ISSUES 36
5.1.1 CONNECTIVITY 37
5.1.2 PROTOCOL INTEROPERABILITY 38
5.1.3 ACCESS AUTHENTICATION AND AUTHORIZATION 39
5.1.4 ADDRESS MAPPING AND ROUTING 39
5.2 CLOUD BASED SERVICES 40
5.2.1 CLOUD BASED AND HYBRID DATA CENTERS 40
5.3 VIRTUALIZATION OF NETWORK INFRASTRUCTURE 42
5.3.1 NETWORK FUNCTION VIRTUALIZATION 43
6.0 TRENDS IN MANAGED SERVICES 45
6.1 CAPITAL INVESTMENTS IN THE MEDIUM TERM 45
6.2 ANTICIPATED IMPACTS OF CAPEX TRENDS 45
6.3 IMPORTANT BUSINESS BENEFIT TO TELECOM OPERATORS 46
6.4 CLOUD WILL BE IN THE DISCUSSION FOR EVERY NEW DATABASE INITIATIVE 46
6.5 SUPPLIER TRENDS 47
6.5.1 SUPPLIER STRATEGIES 47
6.5.2 KEY ISSUES 48
7.0 MANAGED SERVICES FOR SMB MARKET 49
7.1 BEST PRACTICES 49
7.2 VARIOUS ROADMAPS TO SUCCESS 51
7.3 DEVELOPMENT IN SMB SPACE 52
8.0 ANALYSIS OF MANAGED SERVICE PROVIDERS 53
8.1 ALCATEL LUCENT 53
8.2 AMDOCS 54
8.3 ARICENT 55
8.4 BYTE MOBILE (CITRIX) 56
8.5 CISCO 58
8.6 COMARCH 60
8.7 EMC 61
8.8 ERICSSON 62
8.9 FUJITSU 63
8.10 HUAWEI 64
8.11 IBM 66
8.12 INTRADO 67
8.13 LOCKHEED MARTIN 67
8.14 MICROSOFT 68
8.15 NEUSTAR 68
8.16 NOKIA SIEMENS NETWORKS 69
8.17 RACKSPACE 70
8.18 SYNIVERSE 71
8.19 TCS 72
8.20 TNS 73
8.21 ZTE 74
8.22 ZAYO 75
8.23 BIG DEALS IN MANAGED SERVICE SPACE 76
9.0 MARKET ANALYSIS AND FORECAST 78
10.0 CONCLUSIONS AND RECOMMENDATIONS 82
11.0 APPENDIX 85
11.1 POSITIONING MANAGED SERVICES WITH CLIENTS 85
11.2 CLIENTS MAKING INTELLIGENT DECISIONS ABOUT MANAGED SERVICES 86
11.3 MANAGED TELECOM PROVIDERS SHOULD HELP MNO FOCUS ON VAS 87

List of Figures

Figure 1: Managed Services 8
Figure 2: Managed Telecom Services 13
Figure 3: Infrastructure Managed Services 14
Figure 4: Managed Network 16
Figure 5: Benefits of Managed Services 21
Figure 6: Mobile NaaS Is Anchored in a Flexible and Extensible Set of Service Elements. 24
Figure 7: Metering, Rating and Billing 28
Figure 8: The Telecom Approach for Billing and Metering 29
Figure 9: Routing Problem 39
Figure 10: Cloud Based Hybrid Data Center 41
Figure 11: Virtualization of Network Infrastructure 42
Figure 12: How a Managed Router Service Would be Deployed with NFV 43
Figure 13: Key to success in Breaking into SMBs 50
Figure 14: Challenges to Penetrate in SMBs 50
Figure 15: Changes Expected in SMBs in next 12 months 51
Figure 16: Amdocs Managed Service 54
Figure 17: Connected Device Platform by Aricent 56
Figure 18: Neustar Managed Services 68
Figure 19: Managed Service Market 79
Figure 20: Service Providers Outsourcing to Vendors 80
Figure 21: Shifting to Managed Services 82