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■ 発行日：2010年11月4日
■ 調査会社：Mind Commerce
■ 商品コード：MCM312240236
■ 調査対象地域：グローバル
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【レポートの概要（一部）】
Introduction
What is a Service Level Agreement (SLA)
Why is it important to have an SLA?
SLA’s in the MVNO World
Sample Service Level Agreement (SLA)
MVNO Billing through Wholesale Line Rental
1. Review
2. Dispute Resolution
3. Metrics
4. Definitions
4.5. Unconfirmed Clear
4.7. Confirmed Clear Permanent
4.8. Parked Time
4.9. Establishment of Contact Points
4.10. Reoccurring faults
4.11. Fault escalation
5. Fault Escalation Process
6. SLA Schedule
Table 2-Forecasting
Table 3-Fault resolution
Table 4-Billing data
Table 5-Systems availability
Appendix 1- Exclusions
Appendix 2- Guidelines for Payment of Penalty Credits
Appendix 3 – Parked Time
Appendix 4 – General Dispute Process
Appendix 5 – Wholesale Usage Invoicing & dispute process
【レポート販売概要】
■ タイトル：MVNO, MVNE, and MNO Service Level Agreements (SLA)■ 発行日：2010年11月4日
■ 調査会社：Mind Commerce
■ 商品コード：MCM312240236
■ 調査対象地域：グローバル
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