【レポートの概要（一部）】
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: MARKET LANDSCAPE
• Market ecosystem
• Market characteristics
• Market segmentation analysis
PART 05: MARKET SIZING
• Market definition
• Market sizing 2017
• Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition
PART 07: CUSTOMER LANDSCAPE
PART 08: MARKET SEGMENTATION BY END-USER
• Segmentation by end-user
• Comparison by end-user
• Retail – Market size and forecast 2017-2022
• BFSI – Market size and forecast 2017-2022
• Telecom & IT – Market size and forecast 2017-2022
• Healthcare – Market size and forecast 2017-2022
o Market size and forecast 2017-2022
• Market opportunity by end-user
PART 09: REGIONAL LANDSCAPE
• Geographical segmentation
• Regional comparison
• Americas – Market size and forecast 2017-2022
• EMEA – Market size and forecast 2017-2022
• APAC – Market size and forecast 2017-2022
• Key leading countries
• Market opportunity
PART 10: DECISION FRAMEWORK
PART 11: DRIVERS AND CHALLENGES
• Market drivers
• Market challenges
PART 12: MARKET TRENDS
• Nearshoring and growing captive operations in emerging countries
• The advent of big data and analytics services
• Growing demand for social interaction
• Rise of multi-country and centralized outsourcing models
PART 13: VENDOR LANDSCAPE
• Overview
• Landscape disruption
• Competitive landscape
PART 14: VENDOR ANALYSIS
• Vendors covered
• Vendor classification
• Market positioning of vendors
• Accenture
• Cognizant
• IBM
• Infosys
• HCL Technologies
• List of abbreviations
• Exhibit 01: Parent market
• Exhibit 02: Global IT services market
• Exhibit 03: Market characteristics
• Exhibit 04: Market segments
• Exhibit 05: Market definition – Inclusions and exclusions checklist
• Exhibit 06: Market size 2017
• Exhibit 07: Validation techniques employed for market sizing 2017
• Exhibit 08: Global – Market size and forecast 2017-2022 ($ bn)
• Exhibit 09: Global – Year-over-year growth 2018-2022 (%)
• Exhibit 10: Five forces analysis 2017
• Exhibit 11: Five forces analysis 2022
• Exhibit 12: Bargaining power of buyers
• Exhibit 13: Bargaining power of suppliers
• Exhibit 14: Threat of new entrants
• Exhibit 15: Threat of substitutes
• Exhibit 16: Threat of rivalry
• Exhibit 17: Market condition – Five forces 2017
• Exhibit 18: Customer landscape
• Exhibit 19: End-user – Market share 2017-2022 (%)
• Exhibit 20: Comparison by end-user
• Exhibit 21: Retail – Market size and forecast 2017-2022 ($ bn)
• Exhibit 22: Retail – Year-over-year growth 2018-2022 (%)
• Exhibit 23: BFSI – Market size and forecast 2017-2022 ($ bn)
• Exhibit 24: BFSI – Year-over-year growth 2018-2022 (%)
• Exhibit 25: Telecom & IT – Market size and forecast 2017-2022 ($ bn)
• Exhibit 26: Telecom & IT – Year-over-year growth 2018-2022 (%)
• Exhibit 27: Healthcare – Market size and forecast 2017-2022 ($ bn)
• Exhibit 28: Healthcare – Year-over-year growth 2018-2022 (%)
• Exhibit 29: Others – Market size and forecast 2017-2022 ($ bn)
• Exhibit 30: Others – Year-over-year growth 2018-2022 (%)
• Exhibit 31: Market opportunity by end-user
• Exhibit 32: Global – Market share by geography 2017-2022 (%)
• Exhibit 33: Regional comparison
• Exhibit 34: Americas – Market size and forecast 2017-2022 ($ bn)
• Exhibit 35: Americas – Year-over-year growth 2018-2022 (%)
• Exhibit 36: EMEA – Market size and forecast 2017-2022 ($ bn)
• Exhibit 37: EMEA – Year-over-year growth 2018-2022 (%)
• Exhibit 38: APAC – Market size and forecast 2017-2022 ($ bn)
• Exhibit 39: APAC – Year-over-year growth 2018-2022 (%)
• Exhibit 40: Key leading countries
• Exhibit 41: Market opportunity
• Exhibit 42: Vendor landscape
• Exhibit 43: Landscape disruption
• Exhibit 44: Vendors covered
• Exhibit 45: Vendor classification
• Exhibit 46: Market positioning of vendors
• Exhibit 47: Accenture overview
• Exhibit 48: Accenture – Business segments
• Exhibit 49: Accenture – Organizational developments
• Exhibit 50: Accenture – Geographic focus
• Exhibit 51: Accenture – Segment focus
• Exhibit 52: Accenture – Key offerings
• Exhibit 53: Accenture – Key customers
• Exhibit 54: Cognizant overview
• Exhibit 55: Cognizant – Business segments
• Exhibit 56: Cognizant – Organizational developments
• Exhibit 57: Cognizant – Geographic focus
• Exhibit 58: Cognizant – Segment focus
• Exhibit 59: Cognizant – Key offerings
• Exhibit 60: Cognizant – Key customers
• Exhibit 61: IBM overview
• Exhibit 62: IBM– Business segments
• Exhibit 63: IBM – Organizational developments
• Exhibit 64: IBM – Geographic focus
• Exhibit 65: IBM – Segment focus
• Exhibit 66: IBM– Key offerings
• Exhibit 67: IBM– Key customers
• Exhibit 68: Infosys overview
• Exhibit 69: Infosys – Business segments
• Exhibit 70: Infosys – Organizational developments
• Exhibit 71: Infosys – Geographic focus
• Exhibit 72: Infosys – Segment focus
• Exhibit 73: Infosys – Key offerings
• Exhibit 74: Infosys – Key customers
• Exhibit 75: HCL Technologies overview
• Exhibit 76: HCL Technologies – Business segments
• Exhibit 77: HCL Technologies – Organizational developments
• Exhibit 78: HCL Technologies – Geographic focus
• Exhibit 79: HCL Technologies – Segment focus
• Exhibit 80: HCL Technologies – Key offerings
Exhibit 81: HCL Technologies – Key customers
【レポート販売概要】
■ タイトル：CRMアウトソーシングの世界市場2018-2022■ 英文：Global CRM Outsourcing Market 2018-2022
■ 発行日：2018年4月11日
■ 調査会社：Technavio
■ 商品コード：IRTNTR21396
■ 調査対象地域：グローバル
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