ワークプレースサービスの世界市場予測（～2022年）...市場調査レポートについてご紹介

TABLE OF CONTENTS

1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.1.1 BUSINESS INTELLIGENCE 14
1.1.2 COMPETITIVE INTELLIGENCE 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 14
1.4 YEARS CONSIDERED FOR THE STUDY 16
1.5 CURRENCY 16
1.6 STAKEHOLDERS 17

2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 BREAKDOWN OF PRIMARIES 19
2.1.2 KEY INDUSTRY INSIGHTS 20
2.2 MARKET SIZE ESTIMATION 21
2.3 RESEARCH ASSUMPTIONS AND LIMITATIONS 23
2.3.1 ASSUMPTIONS 23
2.3.2 LIMITATIONS 24

3 EXECUTIVE SUMMARY 25

4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE WORKPLACE MANAGED SERVICES MARKET 29
4.2 WORKPLACE MANAGED SERVICES MARKET, BY REGION, 2017 29
4.3 WORKPLACE MANAGED SERVICES MARKET, BY END-USER OUTSOURCING SERVICE TYPE, 2017 VS. 2022 30
4.4 WORKPLACE MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE TYPE, 2017 VS. 2022 30
4.5 WORKPLACE MANAGED SERVICES MARKET, BY MANAGED IT ASSET SERVICE TYPE, 2017 VS. 2022 31
4.6 WORKPLACE MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2017 VS. 2022 32
4.7 WORKPLACE MANAGED SERVICES MARKET, BY VERTICAL, 2017 VS. 2022 33
4.8 MARKET INVESTMENT SCENARIO 34

5 MARKET OVERVIEW AND INDUSTRY TRENDS 35
5.1 INTRODUCTION 35
5.2 VENDOR ECOSYSTEM 35
5.3 USE CASES 37
5.4 TOP EMERGING DIGITAL WORKPLACE TECHNOLOGIES 42
5.5 MARKET DYNAMICS 43
5.5.1 DRIVERS 44
5.5.1.1 Commoditization of workplace managed services 44
5.5.1.2 Workplace managed services offer measurable business value 45
5.5.1.3 Shifting the burden of compliance to workplace managed service providers 45
5.5.1.4 Organizations’ need to focus more on their core business competencies 46
5.5.2 RESTRAINTS 46
5.5.2.1 Workplace managed service providers lack flexibility and scalability in their service offerings 46
5.5.3 OPPORTUNITIES 46
5.5.3.1 Long-term partnerships with workplace managed service providers will increase the market growth rate 46
5.5.3.2 Automation is encouraging the workplace managed service providers to embrace zero touch models 47
5.5.4 CHALLENGES 47
5.5.4.1 Constant security threats to the enterprise IT environment 47
5.5.4.2 The increasing device varieties pose a challenge to the enhanced delivery of workplace managed services 47

6 WORKPLACE MANAGED SERVICES MARKET ANALYSIS, BY SERVICE TYPE 48
6.1 INTRODUCTION 49
6.2 END-USER OUTSOURCING SERVICES 50
6.2.1 MANAGED COMMUNICATION AND COLLABORATION SERVICES 52
6.2.1.1 Managed VoIP 53
6.2.1.2 Managed email services 54
6.2.1.3 Managed UCC 55
6.2.2 MANAGED MOBILITY SERVICES 56
6.2.3 MANAGED IT ASSET SERVICES 57
6.2.3.1 Managed print services 58
6.2.3.2 Managed desktop services 60
6.2.3.3 Backup and disaster recovery 61
6.3 TECH SUPPORT SERVICES 63

7 WORKPLACE MANAGED SERVICES MARKET ANALYSIS, BY ORGANIZATION SIZE 65
7.1 INTRODUCTION 66
7.2 SMALL AND MEDIUM-SIZED ENTERPRISES 67
7.3 LARGE ENTERPRISES 68
 

8 WORKPLACE MANAGED SERVICES MARKET ANALYSIS, BY VERTICAL 70
8.1 INTRODUCTION 71
8.2 MEDIA AND ENTERTAINMENT 73
8.3 BANKING, FINANCIAL SERVICES, AND INSURANCE 73
8.4 CONSUMER GOODS AND RETAIL 74
8.5 MANUFACTURING 75
8.6 HEALTHCARE AND LIFE SCIENCES 76
8.7 EDUCATION 77
8.8 TELECOM, IT, AND ITES 78
8.9 ENERGY AND UTILITIES 79
8.10 GOVERNMENT AND PUBLIC SECTOR 79
8.11 OTHERS 80

9 GEOGRAPHIC ANALYSIS 82
9.1 INTRODUCTION 83
9.2 NORTH AMERICA 85
9.3 EUROPE 89
9.4 ASIA PACIFIC 92
9.5 MIDDLE EAST AND AFRICA 96
9.6 LATIN AMERICA 99

10 COMPANY PROFILES 103
(Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
10.1 DXC TECHNOLOGY 103
10.2 WIPRO 106
10.3 IBM 109
10.4 HCL 112
10.5 TCS 115
10.6 NTT DATA 118
10.7 COMPUCOM 121
10.8 ATOS 124
10.9 UNISYS 128
10.10 FUJITSU 131
10.11 COGNIZANT 134
10.12 ACCENTURE 137
*Details on Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments might not be captured in case of unlisted companies.
 

11 APPENDIX 140
11.1 DISCUSSION GUIDE 140
11.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 144
11.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 146
11.4 AVAILABLE CUSTOMIZATION 147
11.5 RELATED REPORTS 148
11.6 AUTHOR DETAILS 149