【レポートの概要（一部）】
Table of Content
Chapter 1 Methodology and Scope
1.1 Research methodology
1.2 Research scope and assumptions
1.3 List of data sources
Chapter 2 Executive Summary
2.1 Customer Relationship Management – Industry Snapshot and Key Buying Criteria, 2014
Chapter 3 Customer Relationship Management Industry Outlook
3.1 Market Segmentation
3.2 Market Size and Growth Prospects
3.3 Value Chain Analysis
3.4 Customer Relationship Management Market Dynamics
3.4.1 Market driver analysis
3.4.2 Market restraint analysis
3.5 Key Opportunities Prioritized
3.6 Industry Analysis – Porter’s
3.7 Customer Relationship Management Key Vendors Analysis, 2015
3.8 Customer Relationship Management PESTEL Analysis
3.9 Customer Relationship Management Key Company Analysis, 2015
Chapter 4 Customer Relationship Management Deployment Outlook
4.1 Customer Relationship Management Market Share by Deployment, 2015 & 2025
4.2 On-premise
4.2.1 On-premise Customer Relationship Management market, by region, 2014 – 2025
4.3 Cloud
4.3.1 Cloud Customer Relationship Management market, by region, 2014 – 2025
Chapter 5 Customer Relationship Management Enterprise Size Outlook
5.1 Customer Relationship Management Market Share by Enterprise Size, 2015 & 2025
5.2 Large Enterprises
5.2.1 Customer Relationship Management market in large enterprises, by region, 2014 – 2025
5.3 SMBs
5.3.1 Customer Relationship Management market in SMBs, by region, 2014 – 2025
Chapter 6 Customer Relationship Management Application Outlook
6.1 Customer Relationship Management Market Share by Application, 2015 &2025
6.2 BFSI
6.2.1 Customer Relationship Management market in BFSI, by region, 2014 – 2025
6.3 Retail
6.3.1 Customer Relationship Management market in retail, by region, 2014 – 2025
6.4 Healthcare
6.4.1 Customer Relationship Management market in healthcare, by region, 2014 – 2025
6.5 IT & Telecom
6.5.1 Customer Relationship Management market in IT & telecom, by region, 2014 – 2025
6.6 Discrete Manufacturing
6.6.1 Customer Relationship Management market in discrete manufacturing, by region, 2014 – 2025
6.7 Government & Education
6.7.1 Customer Relationship Management market in government & education, by region, 2014 – 2025
6.8 Others
6.8.1 Customer Relationship Management market in other applications, by region, 2014 – 2025
Chapter 7 Customer Relationship Management Regional Outlook
7.1 Customer Relationship Management Market Share by Region, 2014 – 2025
7.2 North America
7.2.1 North America Customer Relationship Management market, by application, 2014 – 2025
7.2.2 North America Customer Relationship Management market, by deployment, 2014 – 2025
7.2.3 North America Customer Relationship Management market, by enterprise size, 2014 – 2025
7.2.4 U.S.
7.2.4.1 U.S. Customer Relationship Management market, by application, 2014 – 2025
7.2.4.2 U.S. Customer Relationship Management market, by deployment, 2014 – 2025
7.2.4.3 U.S. Customer Relationship Management market, by enterprise size, 2014 – 2025
7.2.5 Canada
7.2.5.1 Canada Customer Relationship Management market, by application, 2014 – 2025
7.2.5.2 Canada Customer Relationship Management market, by deployment, 2014 – 2025
7.2.5.3 Canada Customer Relationship Management market, by enterprise size, 2014 – 2025
7.3 Europe
7.3.1 Europe Customer Relationship Management market, by application, 2014 – 2025
7.3.2 Europe Customer Relationship Management market,by deployment, 2014 – 2025
7.3.3 Europe Customer Relationship Management market, by enterprise size, 2014 – 2025
7.3.4 UK
7.3.4.1 UK Customer Relationship Management market, by application, 2014 – 2025
7.3.4.2 UK Customer Relationship Management market, by deployment, 2014 – 2025
7.3.4.3 UK Customer Relationship Management market, by enterprise size, 2014 – 2025
7.3.5 Germany
7.3.5.1 Germany Customer Relationship Management market, by application, 2014 – 2025
7.3.5.2 Germany Customer Relationship Management market, by deployment, 2014 – 2025
7.3.5.3 Germany Customer Relationship Management market, by enterprise size, 2014 – 2025
7.4 Asia Pacific
7.4.1 Asia Pacific Customer Relationship Management market, by application, 2014 – 2025
7.4.2 Asia Pacific Customer Relationship Management market, by deployment, 2014 – 2025
7.4.3 Asia Pacific Customer Relationship Management market, by enterprise size, 2014 – 2025
7.4.4 China
7.4.4.1 China Customer Relationship Management market, by application, 2014 – 2025
7.4.4.2 China Customer Relationship Management market, by deployment, 2014 – 2025
7.4.4.3 China Customer Relationship Management market, by enterprise size, 2014 – 2025
7.4.5 India
7.4.5.1 India Customer Relationship Management market, by application, 2014 – 2025
7.4.5.2 India Customer Relationship Management market, by deployment, 2014 – 2025
7.4.5.3 India Customer Relationship Management market, by enterprise size, 2014 – 2025
7.4.6 Japan
7.4.6.1 Japan Customer Relationship Management market, by application, 2014 – 2025
7.4.6.2 Japan Customer Relationship Management market, by deployment, 2014 – 2025
7.4.6.3 Japan Customer Relationship Management market, by enterprise size, 2014 – 2025
7.5 South America
7.5.1 South America Customer Relationship Management market, by application, 2014 – 2025
7.5.2 South America Customer Relationship Management market, by deployment, 2014 – 2025
7.5.3 South America Customer Relationship Management market, by enterprise size, 2014 – 2025
7.5.4 Brazil
7.5.4.1 Brazil Customer Relationship Management market, by application, 2014 – 2025
7.5.4.2 Brazil Customer Relationship Management market, by deployment, 2014 – 2025
7.5.4.3 Brazil Customer Relationship Management market, by enterprise size, 2014 – 2025
7.6 MEA
7.6.1 MEA Customer Relationship Management market, by application, 2014 – 2025
7.6.2 MEA Customer Relationship Management market, by deployment, 2014 – 2025
7.6.3 MEA Customer Relationship Management market, by enterprise size, 2014 – 2025
Chapter 8 Competitive Landscape
8.1 Salesforce.com, Inc.
8.1.1 Company overview
8.1.2 Financial performance
8.1.3 Product benchmarking
8.1.4 Strategic initiatives
8.2 Microsoft Corporation
8.2.1 Company overview
8.2.2 Financial performance
8.2.3 Product benchmarking
8.2.4 Strategic initiatives
8.3 SAP SE
8.3.1 Company overview
8.3.2 Financial performance
8.3.3 Product benchmarking
8.3.4 Strategic initiatives
8.4 Oracle Corporation
8.4.1 Company overview
8.4.2 Financial performance
8.4.3 Product benchmarking
8.4.4 Strategic initiatives
8.5 Adobe Systems Inc.
8.5.1 Company overview
8.5.2 Financial performance
8.5.3 Product benchmarking
8.5.4 Strategic initiatives
8.6 SugarCRM
8.6.1 Company overview
8.6.2 Financial performance
8.6.3 Product benchmarking
8.6.4 Strategic initiatives
8.7 Zoho
8.7.1 Company overview
8.7.2 Financial performance
8.7.3 Product benchmarking
8.7.4 Strategic initiatives
8.8 Netsuite Inc.
8.8.1 Company overview
8.8.2 Financial performance
8.8.3 Product benchmarking
8.8.4 Strategic initiatives
8.9 Insightly
8.9.1 Company overview
8.9.2 Financial performance
8.9.3 Product benchmarking
8.9.4 Strategic initiatives
8.10 Bpmonline
8.10.1 Company overview
8.10.2 Financial performance
8.10.3 Product benchmarking
8.10.4 Strategic initiatives
【レポート販売概要】
■ タイトル：顧客関係管理（CRM）の世界市場分析：展開別、企業規模別、用途別（BFSI、小売、ヘルスケア、テレコム＆IT、ディスクリート型製造）、地域別、セグメント予測、2014-2025■ 英文：Customer Relationship Management (CRM) Market Analysis By Deployment, By Enterprise Size, By Application (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing), By Region, And Segment Forecasts, 2014-2025
■ 発行日：2017年4月28日
■ 調査会社：Grand View Research
■ 商品コード：GVIEW707232
■ 調査対象地域：グローバル
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