【レポートの概要（一部）】
Table of Contents
PART 01: Executive summary
PART 02: Scope of the report
PART 03: Research Methodology
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Standards for using IVR systems
PART 06: Market size and forecast
Market size and forecast
PART 07: Market segmentation by deployment model
Market segmentation by deployment model
PART 08: Market segmentation by end-user
Market overview
BFSI
Healthcare
Hospitality
Others
PART 09: Market segmentation by technology
Market segmentation by technology
PART 10: Geographical segmentation
Geographical segmentation
Americas
EMEA
APAC
PART 11: Decision framework
PART 12: Drivers and challenges
Market drivers
Impact of drivers on key customer segments
Market challenges
Impact of challenges on key customer segments
PART 13: Market trends
Rise in use of multi-channel and multi-modal access
Incorporation of voice biometrics
Increased use of IP-based IVRs
Emergence of vertical-specific IVRs
PART 14: Buying criteria
Buying criteria
PART 15: Five forces analysis
Five forces analysis
PART 16: Vendor landscape
Competitive landscape
Other prominent vendors
PART 17: Key vendor profiles
Avaya
Cisco Systems
Convergys
Genesys
PART 18: Appendix
List of abbreviations
Exhibit 01: Working of IVR Systems
Exhibit 02: Global IVR system market 2016-2021 ($ billions)
Exhibit 03: Difference between on-premises and cloud-based IVR systems
Exhibit 04: Global IVR system market: Segmentation by deployment model 2016 (% share)
Exhibit 05: Global IVR system market: Segmentation by deployment model 2016-2021 ($ billions)
Exhibit 06: Vendors offering various deployment models of IVR system
Exhibit 07: Global IVR system market: Segmentation by end-users 2016 (% share)
Exhibit 08: Global IVR system market: Segmentation by end-users 2016-2021 ($ billions)
Exhibit 09: Global IVR system market: Segmentation by technology 2016 (% share)
Exhibit 10: Global IVR system market: Segmentation by technology 2016-2021 ($ billions)
Exhibit 11: Global IVR system market: Segmentation by geography 2016 (% share)
Exhibit 12: Global IVR system market: Segmentation by geography 2016-2021 ($ billions)
Exhibit 13: Impact of drivers
Exhibit 14: Impact of challenges
Exhibit 15: Buying criteria for IVR systems
Exhibit 16: Five forces analysis
Exhibit 17: Vendor matrix: Features
Exhibit 18: Vendor matrix: Deployment model
Exhibit 19: Other prominent vendors
Exhibit 20: Avaya: Recent development
Exhibit 21: Cisco Systems: Recent developments
Exhibit 22: Convergys: Recent development
Exhibit 23: Genesys: Recent development
【レポート販売概要】
■ タイトル：自動音声応答（IVR）システムの世界市場2017-2021■ 英文：Global Interactive Voice Response System Market 2017-2021
■ 発行日：2017年2月23日
■ 調査会社：Technavio
■ 商品コード：IRTNTR12078
■ 調査対象地域：世界
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