【レポートの概要(一部)】
1 Introduction (Page No. – 13)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders
2 Research Methodology (Page No. – 16)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data Taken From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primary Interviews
2.2 Market Size Estimation
2.3 Assumptions
3 Executive Summary (Page No. – 23)
4 Premium Insights (Page No. – 28)
4.1 Attractive Market Opportunities in the Market
4.2 Market By Touchpoint
4.3 Customer Experience Management Market
4.4 Market Potential
4.5 Market By Vertical
5 Market Overview (Page No. – 31)
5.1 Introduction
5.2 Evolution
5.3 Market Segmentation
5.3.1 By Touchpoint
5.3.2 By Vertical
5.3.3 By Region
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Need for Consistent Customer Experience Management Throughout Customer Journey
5.4.1.2 Reducing Churn Out Rate of Customers
5.4.1.3 Rising Need of Competitive Differentiation
5.4.1.4 Growing E-Commerce and M-Commerce
5.4.2 Restraints
5.4.2.1 Complexity in Data Synchronization
5.4.2.2 Subjective Expectations of Customers
5.4.3 Opportunities
5.4.3.1 Major Focus on Virtual Touchpoints
5.4.3.2 Integral Part of Digital Market
5.4.4 Challenges
5.4.4.1 Choosing the Right Mix of Technology and Personnel
6 Customer Experience Management Market, By Touchpoint (Page No. – 38)
6.1 Introduction
6.2 Company Website
6.3 Branches/Stores
6.4 Web
6.5 Call Center
6.6 Mobile
6.7 Social Media
6.8 Email
6.9 Others
7 Customer Experience Management Market, By Vertical (Page No. – 50)
7.1 Introduction
7.2 IT Communication Service Providers
7.3 Telecommunication Service Providers
7.4 Public Sector, Energy & Utilities
7.5 Banking, Financial Services & Insurance
7.6 Healthcare
7.7 Automotive & Transportation
7.8 Consumer Goods & Retail
7.9 Media & Entertainment
7.10 Travel & Hospitality
7.11 Manufacturing
7.12 Others
8 Regional Analysis (Page No. – 59)
8.1 Introduction
8.2 North America
8.3 Europe
8.4 Asia-Pacific
8.5 Middle East & Africa
8.6 Latin America
9 Competitive Landscape (Page No. – 83)
9.1 Overview
9.2 Competitive Situation and Trends
9.2.1 New Product Development & Launches
9.2.2 Acquisitions
9.2.3 Agreements, Partnerships & Collaborations
10 Company Profiles (Page No. – 88)
10.1 Introduction
(Overview, Financials, Products & Services, Strategy, and Developments)*
10.2 Adobe Systems Incorporated
10.3 Oracle Corporation
10.4 IBM Corporation
10.5 Nokia Networks
10.6 Avaya, Inc.
10.7 Opentext Corporation
10.8 Tech Mahindra Limited
10.9 SDL PLC
10.10 SAS Institute Inc.
10.11 Medallia Inc
10.12 Satmetrix Systems Inc.
10.13 Clarabridge Inc.
10.14 Maritzcx
*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.
11 Appendix (Page No. – 123)
11.1 Other Developments
11.2 Industry Experts
11.3 Discussion Guide
11.4 Knowledge Store: Marketsandmarkets’ Subscription Portal
11.5 Introducing RT: Real-Time Market Intelligence
11.6 Available Customizations
11.7 Related Reports
11.8 Author Details
【レポート販売概要】
■ タイトル:顧客経験管理(CEM)の世界市場予測(~2021)■ 英文:Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & hospitality), and Region - Global Forecast to 2021
■ 発行日:2016年11月23日
■ 調査会社:MarketsandMarkets
■ 商品コード:MAM-TC-2625
■ 調査対象地域:グローバル
- スタチンの世界市場:ロバスタチン、プラバスタチン、シンバスタチン、アトルバスタチン、フルバスタチン、ロスバスタチンAbout Statin Statin is a structural analog of HMG-CoA enzyme and is effective in reducing LDL. It shows its pharmaceutical action by inhibiting the key enzyme involved in cholesterol synthesis, which is called HMG-CoA reductase. Therefore, statin is referred to HMG-CoA reductase inhibitors. Statin has been associated with a beneficial effect on cardiovascular morbidity and mortality. It has signif …
- EEG/ECGバイオメトリクス(生体認証)の世界市場About EEG and ECG Biometrics EEG biometric technology measures and records the electrical activity of the brain. These electrical patterns are analyzed for authentication and stored for further reference. ECG is a diagnostic tool that helps assess the electrical activity of an individual's heart. When it is integrated with biometric solutions, it is used for authentication purposes as every indivi …
- 位置情報サービス(LBS)及びリアルタイム位置情報システム(RTLS)の世界市場予測(~2024年)Various applications of geospatial data to drive the LBS and RTLS market growthMarketsandMarkets projects the Location-Based Services (LBS) and Real-Time Location Systems (RTLS) market to grow from USD 16.0 billion in 2019 to USD 40.0 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 20.1% from 2019 to 2024. Generally, spatial data represents the location, size and shape of objects prese …
- バイオマテリアル(生体材料)の世界市場:金属系バイオマテリアル、セラミック系バイオマテリアル、ポリマー系バイオマテリアル、天然バイオマテリアルThe global biomaterials market is segmented on the basis of type of material and application. By type of material, the market is categorized into metallic, ceramic, polymers, and natural biomaterials. In 2015, the metallic segment is estimated to account for the larger share of the market. However, the polymers segment is expected to grow at the fastest rate during the forecast period. The metalli …
- ゲノムバイオマーカーの世界市場2017-2021About Genomics BiomarkersA measurable DNA and/or RNA characteristic is an indicator of normal biologic processes, pathogenic processes, and/or response to a therapeutic or other interventions. A genomic biomarker can be used for measuring the expression, function, and regulation of a gene. These biomarkers have characteristics of one or more deoxyribonucleic acid (DNA) and/or ribonucleic acid (RNA …
- 自動車用自転車ラックの世界市場2018-2022About Automotive Bicycle Rack Automotive bicycle racks are used for transporting bicycles in vehicles. These are used by adventure enthusiasts, long-distance travelers, and bicycle enthusiasts. Technavio’s analysts forecast the global automotive bicycle rack market to grow at a CAGR of 4.63% during the period 2018-2022. Covered in this report The report covers the present scenario and the growth p …
- 電気殺虫器の世界市場2017-2021About Electronic Insect Killers The electronic insect killer consists of few parts like the ultraviolet light source, electric power supply, and a wire grid. The housing of the electronic insect killer is made from plastic or the grounded metal. The shape of the electric insect killer is usually rounded or cubic. The electronic insect killers are of various types; namely the rackets, lanterns, and …
- 世界の深海/超深海開発(E&P)市場:地震、掘削、海底及びFPS技術The global market for deepwater & ultra deepwater E&P spending is set to reach $66.25bn in 2014, with spending in the seismic, drilling, subsea and FPS submarkets all promising strong growth prospects. Although some delay has been recognised in the market as project costs continue to escalate, and financing has become more challenging, the overriding demand for increased oil & gas production is se …
- BRIC(ブラジル/ロシア/インド/中国)の子宮筋腫塞栓術(UFE)処置動向(~2020)BRIC Uterine Fibroid Embolization (UFE) Procedures Outlook to 2020 Summary GlobalData’s new report, "BRIC Uterine Fibroid Embolization (UFE) Procedures Outlook to 2020", provides key market data on the BRIC Uterine Fibroid Embolization (UFE) Procedures. The report provides procedure volumes within market segments - UFE Procedures using Gelatin Sponge Sheets and UFE Procedures using Polyvinyl Alcoh …
- がん治療法の世界市場:用途別、人気商品別The use of targeted, biologic (immunotherapy) & other forms of therapies administered to treat cancer through oncology drugs is known as cancer therapeutics. The global cancer therapeutics market size was valued at $98,900 million in 2018 and is estimated to reach at $180,193 million by 2026, registering a CAGR of 7.7% from 2019 to 2026. Upsurge in collaboration between pharmaceutical companies, r …
- Mononucleosis:医療検査市場2014The report presents a detailed analysis of the Mononucleosis diagnostics market in the US, Europe (France, Germany, Italy, Spain, UK) and Japan. Current scientific views on the Mononucleosis definition, epidemiology and etiology are reviewed. The report provides the 5-year test volume and sales forecasts by country for the following market segments: - Hospitals &nbs …
- 胃部・食道胃接合部腺癌市場:ヨーロッパ主要国の治療薬市場Gastric and Gastroesophageal Junction Adenocarcinoma - 5EU Drug Forecast and Market Analysis to 2024 Summary Gastric and gastroesophageal junction adenocarcinoma (G/GEJAC) represents the majority of gastric cancer cases worldwide. It is the fifth most diagnosed cancer globally, and the third most common cause of cancer death in the world. The major treatments for G/GEJAC are chemotherapy-based, bu …
- アルミ複合パネルの世界市場分析:製品別(PVDF、ポリエステル、ラミネート被覆、酸化膜)、用途別(建設、自動車、広告板、鉄道)、地域別、セグメント予測 -2014-2025The global aluminum composite panels market is expected to reach USD 8.26 billion by 2025, according to a new report by Grand View Research, Inc. The rapid growth of the construction and infrastructure industries, most notably in emerging regions, is expected to drive the growth of the aluminum composite panels (ACP) market over the coming years. The growth in population and urbanization have resu …
- 世界の薬剤溶出性ステント市場動向(2014~2018)TechNavio's analysts forecast the Global Drug-eluting Stent (DES) market to grow at a CAGR of 5.79 percent over the period 2013-2018. One of the key factors contributing to this market growth is the increasing prevalence of CVD. The Global Drug-eluting Stent (DES) market has also been witnessing the increasing demand for minimally invasive procedures. However, the decline in the average selling pr …
- 細胞診断の世界市場:技術別(免疫組織化学、インサイツハイブリダイゼーション、デジタル・解剖病理学)、用途別、最終用途別、セグメント予測The global tissue diagnostics market size is expected to reach USD 6.03 billion by 2025 at a 6.6% CAGR during the forecast period, according to a new report by Grand View Research, Inc. Major developments pertaining to consolidation, automation, and efficiency analysis to streamline tissue-based disease screening protocols and cashflows have driven this market. Furthermore, collaborations for deve …