医療産業向けBPO（ビジネスプロセスアウトソーシング）の世界市場予測（～2021）...市場調査レポートについてご紹介

1 Introduction (Page No. – 16)
1.1 Objectives of the Study
1.2 Healthcare BPO Market Definition
1.3 Healthcare BPO Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology (Page No. – 20)
2.1 Healthcare BPO Market Size Estimation
2.2 Healthcare BPO Market Breakdown and Data Triangulation
2.2.1 Key Data From Secondary Sources
2.2.2 Key Data From Primary Sources
2.2.2.1 Key Industry Insights
2.2.3 Assumptions for the Study

3 Executive Summary (Page No. – 26)
3.1 Introduction
3.2 Current Scenario
3.3 Future Outlook
3.4 Conclusion

4 Premium Insights (Page No. – 31)
4.1 Healthcare BPO: Market Overview
4.2 Geographical Analysis: Healthcare BPO Market, By Services Outsourced (2016)
4.3 Geographical Snapshot of the Healthcare BPO Market
4.4 Healthcare BPO Market, By Service
4.5 Pharmaceutical Services Market, By Type

5 Market Overview (Page No. – 35)
5.1 Introduction
5.2 Healthcare BPO Market Segmentation
5.3 Healthcare BPO Market Dynamics
5.3.1 Drivers
5.3.1.1 Implementation of Ppaca Stimulating Growth in Healthcare Outsourcing
5.3.1.2 Pressure to Reduce Rising Healthcare Costs
5.3.1.3 Complex Clinical Trial Protocols and New Reporting Requirements Compel Pharma Companies to Outsource
5.3.1.4 Patent Expiry of Blockbuster Drugs
5.3.2 Restraints
5.3.2.1 Hidden Costs of Outsourcing
5.3.2.2 Fear of Losing Visibility and Control Over the Business Process
5.3.3 Opportunities
5.3.3.1 Consolidation of the Healthcare System in Developed Countries
5.3.3.2 Mandatory Implementation of ICD-10 Codes
5.3.4 Challenges
5.3.4.1 Product/Service Quality Loss
5.3.4.2 Data Security and Confidentiality
5.4 Outsourcing Approaches:
5.4.1 Bundled Services
5.4.2 Fee for Service
5.4.3 Flexible Contracts
5.4.4 Best-Shore
5.5 Outsourcing Models
5.5.1 Multisourcing
5.5.2 Captive Center
5.5.3 Hybrid Delivery Model
5.5.4 Preferred Provider
5.5.5 Strategic Partnership
5.5.6 Global Delivery Model

6 Healthcare BPO Market, By Provider Service (Page No. – 47)
6.1 Introduction
6.2 Medical Billing
6.3 Medical Coding
6.4 Medical Transcription
6.5 Finance & Accounts

7 Healthcare BPO Market, By Payer Service (Page No. – 58)
7.1 Introduction
7.2 Claims Management Services
7.2.1 Claims Adjudication Services
7.2.2 Claims Settlement
7.2.3 Information Management Services
7.2.4 Claims Repricing
7.2.5 Claims Investigation Services
7.2.6 Claims Indexing Services
7.2.7 Litigation Management
7.3 Integrated Front-End Services and Back-Office Operations
7.4 Member Management Services
7.5 Provider Management Services
7.6 Billing and Accounts Management Services
7.7 Analytics and Fraud Management Services
7.8 HR Services

8 Healthcare BPO Market, By Pharmaceutical Service (Page No. – 85)
8.1 Introduction
8.1.1 Research & Development
8.1.2 Manufacturing
8.1.3 Non-Clinical Services
8.1.3.1 Supply Chain Management & Logistics
8.1.3.2 Sales and Marketing Services
8.1.3.2.1 Forecasting
8.1.3.2.2 Performance Reporting
8.1.3.2.3 Analytics
8.1.3.2.4 Research
8.1.3.2.5 Marketing Services
8.1.3.3 Other Non-Clinical Functions

9 Geographic Analysis (Page No. – 108)
9.1 Source Geography
9.1.1 U.S.
9.1.2 Europe
9.1.3 RoW

10 Competitive Landscape (Page No. – 124)
10.1 Overview
10.2 Competitive Situation and Trends
10.2.1 Agreements, Partnerships, Collaborations, and Contracts
10.2.2 Acquisitions
10.2.3 New Service Launches and Enhancements
10.2.4 Expansions

11 Company Profiles (Page No. – 131)
(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View)*
11.1 Introduction
11.2 Cognizant Technology Solutions Corporation
11.3 Infosys BPO Limited
11.4 Accenture PLC
11.5 Xerox Corporation
11.6 Tata Consultancy Services Ltd.
11.7 Accretive Health, Inc.
11.8 Genpact Limited
11.9 IBM Corporation
11.10 Quintiles Transnational Holdings, Inc.
11.11 Lonza Group Ltd.

*Details on Marketsandmarkets View, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.

12 Appendix (Page No. – 160)
12.1 Insights of Industry Experts
12.2 Discussion Guide
12.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
12.4 Introducing RT: Real-Time Market Intelligence
12.5 Available Customizations
12.6 Related Reports