スマートプロセスアプリケーション（SPA）の世界市場...市場調査レポートについてご紹介

TABLE OF CONTENTS

1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 13
1.3.1 MARKETS COVERED 14
1.3.2 YEARS CONSIDERED FOR THE STUDY 14
1.4 CURRENCY 15
1.5 LIMITATION 15
1.6 STAKEHOLDERS 15

2 RESEARCH METHODOLOGY 16
2.1.1 SECONDARY DATA 17
2.1.1.1 Key data taken from secondary sources 17
2.1.2 PRIMARY DATA 17
2.1.2.1 Key data taken from primary sources 18
2.1.2.2 Key industry insights 18
2.1.2.3 Breakdown of primary interviews 19
2.2 MARKET SIZE ESTIMATION 19
2.2.1 BOTTOM-UP APPROACH 19
2.2.2 TOP-DOWN APPROACH 20
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 21
2.4 ASSUMPTIONS 22

3 EXECUTIVE SUMMARY 23

4 PREMIUM INSIGHTS 27
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SPA MARKET 27
4.2 SPA MARKET, BY SUBMARKET 27
4.3 TOTAL SPA MARKET 28
4.4 SPA MARKET POTENTIAL 28
4.5 LIFE CYCLE ANALYSIS, BY REGION, 2014 29

5 MARKET OVERVIEW 30
5.1 INTRODUCTION 31
5.2 EVOLUTION OF SPA MARKET 31
5.3 MARKET SEGMENTATION 32
5.3.1 BY SOLUTION 32
5.3.2 BY SERVICE 32
5.3.3 BY DEPLOYMENT TYPE 33
5.3.4 BY ORGANIZATION SIZE 33
5.3.5 BY VERTICAL 34
5.3.6 BY REGION 34
5.4 MARKET DYNAMICS 35
5.4.1 DRIVERS 35
5.4.1.1 Technological developments in ICT, connectivity, and mobile devices 35
5.4.1.2 Increasing business agility to enhance decision making processes 36
5.4.1.3 Limitation with traditional process applications 36
5.4.2 RESTRAINTS 37
5.4.2.1 Operational issues 37
5.4.2.2 Misconception about SPA solutions 37
5.4.3 OPPORTUNITIES 37
5.4.3.1 Increasing business complexity 37
5.4.3.2 Enhancing customer onboarding 38
5.4.4 CHALLENGE 38
5.4.4.1 Integrate new and existing technology 38

6 INDUSTRY TRENDS 39
6.1 INTRODUCTION 39
6.2 VALUE CHAIN ANALYSIS 39
6.3 PORTER’S FIVE FORCES ANALYSIS 40
6.3.1 BARGAINING POWER OF SUPPLIERS 41
6.3.2 BARGAINING POWER OF BUYERS 41
6.3.3 THREAT FROM NEW ENTRANTS 41
6.3.4 THREAT FROM SUBSTITUTES 42
6.3.5 INTENSITY OF RIVALRY 42

7 SPA MARKET ANALYSIS, BY SOLUTION 43
7.1 INTRODUCTION 44
7.2 ENTERPRISE CONTENT MANAGEMENT (ECM) 45
7.3 BUSINESS PROCESS MANAGEMENT (BPM) 46
7.4 CUSTOMER EXPERIENCE MANAGEMENT (CEM) 47
7.5 BUSINESS INTELLIGENCE (BI) AND ANALYTICS 48
7.6 ENTERPRISE MOBILITY 49

8 SPA MARKET ANALYSIS, BY SERVICE 51
8.1 INTRODUCTION 52
8.2 SUPPORT AND MAINTENANCE SERVICES 53
8.3 PROFESSIONAL SERVICES 54
8.4 MANAGED SERVICES 55
 
9 SPA MARKET ANALYSIS, BY DEPLOYMENT TYPE 57
9.1 INTRODUCTION 58
9.2 ON-PREMISES 59
9.3 CLOUD 60

10 SPA MARKET ANALYSIS, BY ORGANIZATION SIZE 61
10.1 INTRODUCTION 62
10.2 LARGE ENTERPRISES 63
10.3 MEDIUM-SIZED BUSINESSES 64
10.4 SMALL-SIZED BUSINESSES 65

11 SPA MARKET ANALYSIS, BY VERTICAL 66
11.1 INTRODUCTION 67
11.2 BFSI 68
11.3 TELECOM AND IT 69
11.4 PUBLIC SECTOR, ENERGY, AND UTILITIES 70
11.5 MEDIA AND ENTERTAINMENT 71
11.6 MANUFACTURING 72
11.7 RETAIL 73
11.8 HEALTHCARE 74
11.9 ACADEMIA AND EDUCATION 75
11.10 TRANSPORTATION AND LOGISTICS 76
11.11 OTHER VERTICALS 77

12 GEOGRAPHIC ANALYSIS 79
12.1 INTRODUCTION 80
12.2 NORTH AMERICA (NA) 82
12.3 EUROPE 86
12.4 ASIA-PACIFIC (APAC) 89
12.5 MIDDLE EAST AND AFRICA (MEA) 93
12.6 LATIN AMERICA (LA) 97

13 COMPETITIVE LANDSCAPE 100
13.1 OVERVIEW 100
13.2 COMPETITIVE SITUATION AND TRENDS 101
13.2.1 NEW PRODUCT LAUNCHES 102
13.2.2 NEW ALLIANCES, CONTRACTS, PARTNERSHIPS, AND AGREEMENTS 103
13.2.3 MERGERS AND ACQUISITIONS 105
13.2.4 EXPANSIONS 107
13.2.5 OTHER DEVELOPMENTS 108
 
14 COMPANY PROFILES 109
14.1 INTRODUCTION 109
(Overview, Financials, Products & Services, Strategy, and Developments)*
14.2 EMC CORPORATION 110
14.3 OPENTEXT CORP. 113
14.4 SAP AG 116
14.5 LEXMARK INTERNATIONAL 119
14.6 PEGASYSTEM, INC. 122
14.7 APPIAN 125
14.8 INTERNATIONAL BUSINESS MACHINES CORPORATION 127
14.9 SALESFORCE.COM 130
14.10 KANA (A VERINT COMPANY) 132
14.11 KOFAX LIMITED 134
*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.

15 APPENDIX 137
15.1 DISCUSSION GUIDE 137
15.2 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 140
15.3 AVAILABLE CUSTOMIZATIONS 141
15.4 RELATED REPORTS 142