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TABLE OF CONTENTS

1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.3.1 MARKETS COVERED
1.3.2 YEARS CONSIDERED FOR THE STUDY
1.3.3 LIMITATIONS
1.4 CURRENCY
1.5 STAKEHOLDERS

2 RESEARCH METHODOLOGY
2.1 MARKET SIZE ESTIMATION
2.2 MARKET BREAKDOWN AND DATA TRIANGULATION
2.3 MARKET SHARE ESTIMATION
2.3.1 KEY DATA FROM SECONDARY SOURCES
2.3.2 KEY DATA FROM PRIMARY SOURCES
2.3.3 ASSUMPTIONS
2.3.4 KEY INDUSTRY INSIGHTS

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FSA MARKET
4.2 FSA MARKET: TOP THREE SERVICES
4.3 GLOBAL FSA MARKET
4.4 FSA MARKET POTENTIAL
4.5 FSA REGIONAL MARKET
4.6 GLOBAL FSA MARKET, BY SOFTWARE (2014–2019)
4.7 LIFECYCLE ANALYSIS, BY REGION 2014

5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 MARKET SEGMENTATION
5.2.1 FSA MARKET, BY SOFTWARE
5.2.2 FSA MARKET, BY SERVICES
5.2.3 FSA MARKET, BY DEPLOYMENT TYPE
5.2.4 FSA MARKET, BY USER TYPE
5.2.5 FSA MARKET, BY REGION
5.3 EVOLUTION
5.4 MARKET DYNAMICS
5.4.1 DRIVERS
5.4.1.1 Emergence of digital channels for banking
5.4.1.2 Enhanced focus on customer experience
5.4.1.3 Surging demand for workforce optimization solutions
5.4.2 RESTRAINTS
5.4.2.1 High cost of deployment
5.4.2.2 Adhering to different political factors and regulatory compliances
5.4.3 OPPORTUNITY
5.4.3.1 IT expenditure driven by big data, mobility, and cloud technologies
5.4.4 CHALLENGE
5.4.4.1 Low consumer and investor confidence

6 INDUSTRY TRENDS
6.1 INTRODUCTION
6.2 VALUE CHAIN ANALYSIS
6.3 PORTER’S FIVE FORCES ANALYSIS
6.3.1 THREAT FROM NEW ENTRANTS
6.3.2 THREAT OF SUBSTITUTES
6.3.3 BARGAINING POWER OF SUPPLIERS
6.3.4 BARGAINING POWER OF BUYERS
6.3.5 INTENSITY OF COMPETITIVE RIVALRY

7 FSA MARKET ANALYSIS, BY SOFTWARE
7.1 INTRODUCTION
7.2 AUDIT, RISK, AND COMPLIANCE MANAGEMENT
7.3 BI AND ANALYTICS APPLICATIONS
7.4 BUSINESS TRANSACTION PROCESSING
7.5 CUSTOMER EXPERIENCE
7.6 ENTERPRISE IT

8 FSA MARKET ANALYSIS, BY SERVICES
8.1 INTRODUCTION
8.2 CONSULTING SERVICES
8.3 INTEGRATION SERVICES
8.4 TRAINING AND SUPPORT SERVICES
8.5 OPERATIONS AND MAINTENANCE

9 FSA MARKET ANALYSIS, BY DEPLOYMENT TYPE
9.1 INTRODUCTION
9.2 ON-PREMISES
9.3 HOSTED

10 FSA MARKET ANALYSIS, BY USER TYPE
10.1 INTRODUCTION
10.2 SMB
10.3 ENTERPRISES

11 FSA MARKET ANALYSIS, BY REGION
11.1 INTRODUCTION
11.2 NORTH AMERICA (NA)
11.3 EUROPE
11.4 ASIA-PACIFIC (APAC)
11.5 MIDDLE EAST AND AFRICA (MEA)
11.6 LATIN AMERICA (LA)

12 COMPETITIVE LANDSCAPE
12.1 OVERVIEW
12.2 COMPETITIVE SITUATION AND TRENDS
12.2.1 NEW PRODUCT DEVELOPMENTS
12.2.2 NEW CONTRACTS
12.2.1 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS
12.2.2 MERGERS AND ACQUISITIONS

13 COMPANY PROFILES
(Overview, Products & Services, Strategies & Insights, Developments and MnM View)*
13.1 INTRODUCTION
13.2 ACCENTURE
13.3 IBM CORPORATION
13.4 ORACLE CORPORATION
13.5 SAP SE
13.6 TCS
13.7 FIS
13.8 FISERV, INC.
13.9 INFOSYS
13.10 MISYS
13.11 TEMENOS
*Details on Overview, Products & Services, Strategies & Insights, Developments and MnM View might not be captured in case of unlisted companies.

14 APPENDIX
14.1 INDUSTRY EXCERPTS
14.2 DISCUSSION GUIDE
14.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
14.4 AVAILABLE CUSTOMIZATIONS
14.5 RELATED REPORTS