【レポートの概要（一部）】
Table of Contents
1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 REPORT DESCRIPTION 13
1.3 MARKETS COVERED 14
1.4 STAKEHOLDERS 14
1.5 MARKET SCOPE 15
2 RESEARCH METHODOLOGY 16
2.1 MARKET SIZE ESTIMATION 17
2.2 MARKET CRACKDOWN & DATA TRIANGULATION 19
2.3 MARKET SHARE ESTIMATION 19
2.3.1 KEY DATA POINTS TAKEN FROM SECONDARY SOURCES 20
2.3.2 KEY DATA POINTS FROM PRIMARY SOURCES 20
2.3.2.1 Key Industry Insights 21
2.3.3 ASSUMPTIONS 22
3 EXECUTIVE SUMMARY 23
4 PREMIUM INSIGHTS 25
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN TELECOM IT SERVICES 25
4.2 TELECOM IT SERVICES MARKET – THREE SOLUTIONS SEGMENTS 26
4.3 NORTH AMERICA COMMAND OVER TWO-FIFTH OF THE MARKET SHARE 26
4.4 TELECOM IT SERVICES MARKET: FIVE REGIONS 27
4.5 LIFE CYCLE ANALYSIS, BY REGION 28
4.6 MARKET CHASM ANALYSIS 28
5 MARKET OVERVIEW 30
5.1 INTRODUCTION 31
5.2 MARKET SEGMENTATION 31
5.2.1 TELECOM IT SERVICES BY SOLUTIONS 31
5.2.2 TELECOM IT SERVICES BY DEPLOYMENT MODEL 32
5.2.3 TELECOM IT SERVICES BY END USER 32
5.3 MARKET DYNAMICS 32
5.3.1 DRIVERS 33
5.3.1.1 Financial Pressure 33
5.3.1.2 Competence Needs 33
5.3.2 RESTRIANTS 34
5.3.2.1 Government Regulations 34
5.3.2.2 High Capital Requirement 34
5.3.3 OPPORTUNITIES 35
5.3.3.1 Growing Demand for High-Speed Data Services 35
5.3.4 CHALLENGES 35
5.3.4.1 Cost-effective Ways to Deliver Telecom IT Services 35
5.3.4.2 Customer Expectations Are Subjective 35
5.3.5 BURNING ISSUE 35
5.3.5.1 Decrease in Operator Revenue Hampering Growth of IT in Telecom 35
6 INDUSTRY TRENDS 36
6.1 INTRODUCTION 36
6.2 VALUE CHAIN ANALYSIS 36
6.3 SUPPLY CHAIN ANALYSIS 37
6.4 PORTER’S FIVE FORCES ANALYSIS 38
6.4.1 THREAT FROM NEW ENTRANTS 38
6.4.2 THREAT FROM SUBSTITUTES 39
6.4.3 BARGAINING POWER OF SUPPLIERS 39
6.4.4 BARGAINING POWER OF BUYERS 39
6.4.5 INTENSITY OF COMPETITIVE RIVALRY 40
6.5 STRATEGIC BENCHMARKING 41
6.5.1 PRODUCT ENHANCEMENT AND EXPANSIONS 41
6.5.2 MERGERS & ACQUISITIONS, STRATEGIC AGREEMENT, AND JOINT VENTURES 42
7 TELECOM IT SERVICES MARKET, BY SOLUTION 43
7.1 INTRODUCTION 44
7.2 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) 46
7.2.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 46
7.2.2 MARKET SIZE AND FORECAST BY END USER 47
7.3 MOBILE COMMERCE 48
7.3.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 48
7.3.2 MARKET SIZE AND FORECAST BY END USER 50
7.4 ENTERPRISE MOBILITY 51
7.4.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 51
7.4.2 MARKET SIZE AND FORECAST BY END USER 52
7.5 NETWORK MANAGEMENT 53
7.5.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 53
7.5.2 MARKET SIZE AND FORECAST BY END USER 55
7.6 SUPPLY CHAIN MANAGEMENT 56
7.6.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 56
7.6.2 MARKET SIZE AND FORECAST BY END USER 57
7.7 OSS BSS SOLUTIONS 58
7.7.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 58
7.7.2 MARKET SIZE AND FORECAST BY END USER 59
7.8 OTHER SOLUTIONS 61
7.8.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 61
7.8.2 MARKET SIZE AND FORECAST BY END USER 62
8 GLOBAL TELECOM IT SERVICES MARKET, BY DEPLOYMENT MODEL 64
8.1 INTRODUCTION 65
8.2 CLOUD 66
8.2.1 MARKET SIZE AND FORECAST BY REGION 66
8.3 ON-PREMISE 68
8.3.1 MARKET SIZE AND FORECAST, BY REGION 68
9 GLOBAL TELECOM IT SERVICES MARKET, BY END USER 70
9.1 INTRODUCTION 71
9.2 SMALL AND MEDIUM BUSINESSES (SMBS) 72
9.2.1 MARKET SIZE AND FORECAST, BY REGION 72
9.3 ENTERPRISES 74
9.3.1 MARKET SIZE AND FORECAST, BY REGION 74
10 GEOGRAPHIC ANALYSIS 76
10.1 INTRODUCTION 77
10.2 NORTH AMERICA 79
10.2.1 MARKET SIZE AND FORECAST BY SOLUTION 79
10.3 EUROPE 81
10.3.1 MARKET SIZE AND FORECAST BY SOLUTION 81
10.4 ASIA-PACIFIC 83
10.4.1 MARKET SIZE AND FORECAST BY SOLUTION 83
10.5 MIDDLE EAST AND AFRICA 85
10.5.1 MARKET SIZE AND FORECAST BY SOLUTION 85
10.6 LATIN AMERICA 87
10.6.1 MARKET SIZE AND FORECAST BY SOLUTION 87
11 COMPETITIVE LANDSCAPE 89
11.1 OVERVIEW 89
11.2 MARKET SHARE ANALYSIS, TELECOM IT SERVICES MARKET 90
11.3 COMPETITIVE SITUATION AND TRENDS 91
11.3.1 NEW PRODUCT LAUNCHES 91
11.3.2 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES 93
11.3.3 MERGERS AND ACQUISITIONS 95
12 COMPANY PROFILES 96
12.1 INTRODUCTION 96
12.2 ACCENTURE 97
12.2.1 OVERVIEW 97
12.2.2 PRODUCTS & SERVICES 97
12.2.3 STRATEGIES & INSIGHTS 98
12.2.4 RECENT DEVELOPMENTS 98
12.2.5 MNM VIEW 98
12.3 AMDOCS 99
12.3.1 OVERVIEW 99
12.3.2 PRODUCTS & SERVICES 99
12.3.3 STRATEGIES & INSIGHTS 100
12.3.4 RECENT DEVELOPMENTS 101
12.3.5 MNM VIEW 101
12.4 ALCATEL-LUCENT 102
12.4.1 OVERVIEW 102
12.4.2 PRODUCTS & SERVICES 102
12.4.3 STRATEGIES & INSIGHTS 103
12.4.4 RECENT DEVELOPMENTS 103
12.4.5 MNM VIEW 104
12.5 CAPGEMINI 105
12.5.1 OVERVIEW 105
12.5.2 PRODUCTS & SERVICES 105
12.5.3 STRATEGIES & INSIGHTS 106
12.5.4 RECENT DEVELOPMENTS 106
12.5.5 MNM VIEW 107
12.6 COGNIZANT 108
12.6.1 OVERVIEW 108
12.6.2 PRODUCTS & SERVICES 108
12.6.3 STRATEGIES & INSIGHTS 109
12.6.4 RECENT DEVELOPMENTS 109
12.6.5 MNM VIEW 109
12.7 ERICSSON 110
12.7.1 OVERVIEW 110
12.7.2 PRODUCTS & SERVICES 110
12.7.3 STRATEGIES & INSIGHTS 111
12.7.4 RECENT DEVELOPMENTS 111
12.7.5 SWOT ANALYSIS 112
12.7.6 MNM VIEW 112
12.8 HP 113
12.8.1 OVERVIEW 113
12.8.2 PRODUCTS & SERVICES 113
12.8.3 STRATEGIES & INSIGHTS 114
12.8.4 RECENT DEVELOPMENTS 114
12.8.5 SWOT ANALYSIS 115
12.8.6 MNM VIEW 115
12.9 HUAWEI 116
12.9.1 OVERVIEW 116
12.9.2 PRODUCTS & SERVICES 116
12.9.3 STRATEGIES & INSIGHTS 117
12.9.4 RECENT DEVELOPMENTS 117
12.9.5 SWOT ANALYSIS 118
12.9.6 MNM VIEW 118
12.10 IBM 119
12.10.1 OVERVIEW 119
12.10.2 PRODUCTS & SERVICES 119
12.10.3 STRATEGIES & INSIGHTS 120
12.10.4 RECENT DEVELOPMENTS 120
12.10.5 SWOT ANALYSIS 121
12.10.6 MNM VIEW 121
12.11 ORACLE 122
12.11.1 OVERVIEW 122
12.11.2 PRODUCTS & SERVICES 122
12.11.3 STRATEGIES & INSIGHTS 123
12.11.4 RECENT DEVELOPMENTS 123
12.11.5 SWOT ANALYSIS 124
12.11.6 MNM VIEW 124
13 APPENDIX 125
13.1 INSIGHTS OF INDUSTRY EXPERTS 125
13.2 DISCUSSION GUIDE 126
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 129
13.4 AVAILABLE CUSTOMIZATIONS 130
13.5 RELATED REPORTS 131
【レポート販売概要】
■ タイトル：世界の通信事業者ITサービス市場：CRM、モバイルコマース、エンタープライズモビリティ、ネットワーク管理、SCMなど■ 英文：Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019
■ 発行日：2014年8月
■ 調査会社：MarketsandMarkets
■ 商品コード：MAM-TC-2672
■ 調査対象地域：グローバル
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