【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market segmentation by Deployments
07.1 Global CRM Market by Deployment Type 2013-2018
07.2 Global On-Premise CRM Market
07.2.1 Market size and Forecast
07.3 Global SAAS CRM Market
07.3.1 Market Size and Forecast
08. Market Segmentation by Application
08.1 Global CRM Market by Application 2013-2018
08.2 Global CRM Customer Service & Support Software Market
08.2.1 Market Size and Forecast
08.3 Global CRM Sales Software Market
08.3.1 Market Size and Forecast
08.4 Global CRM Marketing Software Market
08.4.1 Market Size and Forecast
08.5 Global CRM E-commerce Software Market
08.5.1 Market Size and Forecast
09. Geographical Segmentation
09.1 Global CRM Market by Geographical Segmentation 2013-2018
09.2 CRM Market in North America
09.2.1 Market Size and Forecast
09.3 CRM Market in Europe
09.3.1 Market Size and Forecast
09.4 CRM Market in the APAC Region
09.4.1 Market Size and Forecast
09.5 CRM Market in Latin America
09.5.1 Market Size and Forecast
09.6 CRM Market in MEA Region
09.6.1 Market Size and Forecast
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.1.1 Key News
17.1.2 Mergers and Acquisitions
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
18. Key Vendor Analysis
18.1 IBM Corp.
18.1.1 Business Overview
18.1.2 Business Segmentation
18.1.3 Key Information
18.1.4 SWOT Analysis
18.2 Microsoft Corp.
18.2.1 Business Overview
18.2.2 Business Segmentation
18.2.3 Key Information
18.2.4 SWOT Analysis
18.3 Oracle Corp.
18.3.1 Business Overview
18.3.2 Business Segmentation
18.3.3 Key Information
18.3.4 SWOT Analysis
18.4 Salesforce.com Inc.
18.4.1 Business Overview
18.4.2 Business Segmentation
18.4.3 Key Information
18.4.4 SWOT Analysis
18.5 SAP AG
18.5.1 Business Overview
18.5.2 Business Segmentation
18.5.3 Key Information
18.5.4 SWOT Analysis
19. Other Reports in This Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global CRM Market 2013-2018 (US$ billion)
Exhibit 3: Global CRM Market by Deployment Type
Exhibit 4: Global CRM Market by Deployment Type 2013
Exhibit 5: Global CRM market by Deployment Type 2013-2018 (percentage)
Exhibit 6: Global On-Premise CRM Market 2013-2018 (US$ billion)
Exhibit 7: Global SAAS CRM Market 2013-2018 (US$ billion)
Exhibit 8: Global CRM Market by Application
Exhibit 9: Global CRM Market by Application 2013
Exhibit 10: Global CRM Market by Application 2013-2018 (percentage)
Exhibit 11: Global CRM Customer Service & Support Software Market 2013-2018 (US$ billion)
Exhibit 12: Global CRM Sales Software Market 2013-2018 (US$ billion)
Exhibit 13: Global CRM Marketing Software Market 2013-2018 (US$ billion)
Exhibit 14: Global CRM E-commerce Software Market 2013-2018 (US$ billion)
Exhibit 15: Global CRM Market by Geographical Segmentation 2013
Exhibit 16: Global CRM Market by Geographical Segmentation 2013-2018 (percentage)
Exhibit 17: CRM Market in North America 2013-2018 (US$ billion)
Exhibit 18: CRM Market in Europe 2013-2018 (US$ billion)
Exhibit 19: CRM Market in the APAC region 2013-2018 (US$ billion)
Exhibit 20: CRM Market in Latin America 2013-2018 (US$ billion)
Exhibit 21: CRM Market in MEA Region 2013-2018 (US$ billion)
Exhibit 22: Global CRM Market by Vendor Share 2013
Exhibit 23: Business Segmentation of IBM Corp. 2013
Exhibit 24: Business Segmentation of Microsoft Corp. 2013
Exhibit 25: Business Segmentation of Oracle Corp. 2013
Exhibit 26: Business Segmentation of Salesforce.com Inc. 2013
Exhibit 27: Business Segmentation of SAP AG 2013
【レポート販売概要】
■ タイトル：グローバルにおけるCRM（顧客関係管理）市場（2014-2018）■ 英文：Global Customer Relationship Management (CRM) Market 2014-2018
■ 発行日：2014年6月
■ 調査会社：Technavio
■ 商品コード：IRTNTR3631
■ 調査対象地域：グローバル
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