クラウド型コンタクトセンターの世界市場...市場調査レポートについてご紹介

【英文タイトル】Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization), by Vertical, by Region - Global Forecast to 2020

▼当市場調査レポートの詳細内容確認、お問い合わせ及びご購入申込は下記ページでお願いします。▼マーケットレポート

【レポートの概要(一部)】

1 Introduction (Page No. – 14)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology (Page No. – 17)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primary Interviews
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Executive Summary (Page No. – 25)

4 Premium Insights (Page No. – 29)
4.1 Attractive Market Opportunities in the Cloud-Based Contact Center Market
4.2 Market, By Type
4.3 Cloud-Based Contact Center Global Market, By Verticals & Regions
4.4 Lifecycle Analysis, By Region (2015)
4.5 Best Market to Invest
4.6 Region Wise Adoption Scenario

5 Cloud-Based Contact Center Market Overview (Page No. – 34)
5.1 Introduction
5.2 Market Evolution
5.3 Market Segmentation
5.3.1 By Solution
5.3.2 By Service
5.3.3 By Deployment Model
5.3.4 By Application
5.3.5 By Vertical
5.3.6 By Region
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Minimal Capital Expenses
5.4.1.2 Enhanced Business Agility
5.4.1.3 Faster Deployment
5.4.1.4 Acceptance of Home-Based Work
5.4.2 Restraints
5.4.2.1 High Initial Investment
5.4.2.2 Risk of Information Loss
5.4.3 Opportunities
5.4.3.1 Move to Omni-Channel Experience
5.4.3.2 Improved Customer Experience
5.4.4 Challenges
5.4.4.1 Security Issues
5.4.4.2 Maintaining Integration Levels
5.4.5 Regulatory Implications
5.5 Innovation Spotlight

6 Cloud-Based Contact Center Market Industry Trends (Page No. – 44)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Strategic Benchmarking
6.3.1 Strategic Benchmarking: Product Development and Enhancement By Key Players From 2013 to 2015
6.3.2 Strategic Benchmarking: Mergers, Acquisitions, and Strategic Agreements By Emerging/Innovative Vendors From 2013 to 2015
6.4 Data Traffic Trends in Global Market
6.5 Porter’s Five Forces Analysis
6.5.1 Threat of New Entrants
6.5.2 Threat of Substitutes
6.5.3 Bargaining Power of Suppliers
6.5.4 Bargaining Power of Buyers
6.5.5 Intensity of Competitive Rivalry

7 Cloud-Based Contact Center Market Analysis, By Type (Page No. – 50)
7.1 Introduction
7.2 Market: By Solution
7.2.1 Automatic Call Distribution (ACD)
7.2.2 Agent Performance Optimization (APO)
7.2.3 Dialers
7.2.4 Interactive Voice Response (IVR)
7.2.5 Computer Telephony Integration (CTI)
7.2.6 Analytics and Reporting
7.2.7 Omni-Channel Solutions
7.3 Market: By Service
7.3.1 Professional Services
7.3.2 System Integrator
7.3.3 Managed Services

8 Cloud-Based Contact Center Market Analysis, By Deployment Model (Page No. – 60)
8.1 Introduction
8.2 Public Cloud
8.3 Hybrid Cloud
8.4 Private Cloud

9 Cloud-Based Contact Center Market Analysis, By Application (Page No. – 65)
9.1 Introduction
9.2 Call Routing and Queuing
9.3 Data Integration and Recording
9.4 Chat Quality Monitoring
9.5 Real-Time Decision Making
9.6 Workforce Optimization

10 Cloud-Based Contact Center Market Analysis, By Vertical (Page No. – 70)
10.1 Introduction
10.2 BFSI
10.3 Consumer Goods & Retail
10.4 Government
10.5 Healthcare
10.6 Media & Entertainment
10.7 Travel & Hospitality
10.8 Telecommunications & IT
10.9 Transportation & Logistics
10.10 Others

11 Geographic Analysis (Page No. – 78)
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia-Pacific (APAC)
11.5 Middle East and Africa
11.6 Latin America

12 Competitive Landscape (Page No. – 97)
12.1 Overview
12.2 Competitive Situation & Trends
12.2.1 New Product Launches and Enhancements
12.2.2 Partnerships and Collaborations
12.2.3 Mergers and Acquisitions
12.2.4 Integrations and Expansions
12.3 End-User Analysis
12.3.1 High Adoption Y Large Enterprises
12.3.2 Demand for Cloud-Based Contact Center Across Verticals
12.3.2.1 BFSI
12.3.2.2 Telecommunication and IT
12.4 Contact Center Data Traffic
12.5 Product Portfolio Comparison

13 Company Profiles (Page No. – 108)
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.2 Interactive Intelligence Group, Inc.
13.3 Cisco Systems, Inc.
13.4 Five9, Inc.
13.5 Genesys Telecommunications Laboratories, Inc.
13.6 Oracle Corporation
13.7 8×8, Inc.
13.8 Incontact, Inc.
13.9 3clogic, Inc.
13.10 Connect First, Inc.
13.11 Aspect Software
13.12 Key Innovators
13.12.1 Mitel Networks Corporation
13.12.2 Liveops Social

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

14 Appendix (Page No. – 142)
14.1 Insights From Industry Experts
14.2 Discussion Guide
14.3 Introduction RT: Real-Time Market Intelligence
14.4 Available Customizations
14.5 Related Reports


【レポート販売概要】

■ タイトル:クラウド型コンタクトセンターの世界市場
■ 英文:Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization), by Vertical, by Region - Global Forecast to 2020
■ 発行日:2015年11月12日
■ 調査会社:MarketsandMarkets
■ 商品コード:MAM-TC-2662
■ 調査対象地域:グローバル
  • グローバルにおけるシステム・インフラ・ソフトウェア市場(2014-2018)
    About Global Infrastructure Software System infrastructure software is defined as all the software solutions that help in increasing the performance of IT systems installed in or used by any organization. It helps an organization to perform basic tasks and supports the workflow of its business. These software packages do not perform activities directly related to the business but are essential for …
  • 廃炉の世界市場:PWR原子炉、BWR原子炉、PHWR原子炉、LWGR原子炉、GCR原子炉
    Technavio’s research analyst predicts the global nuclear decommissioning market to grow at a CAGR over 2% during the forecast period. Fatal accidents such as the Chernobyl and Fukushima incidents have propelled the growth of this market. This has resulted in an increase in the decommissioning of nuclear plants across the globe. For instance, during 2011, Germany decided to phase out all its operat …
  • Erbitux:大腸癌治療薬市場分析
    Erbitux (Colorectal Cancer) - Forecast and Market Analysis to 2023 Summary GlobalData has released its new PharmaPoint Drug Evaluation report, “Erbitux (Colorectal Cancer) - Forecast and Market Analysis to 2023”. Colorectal cancer (CRC) is the second leading cause of mortality among cancer patients in the world and is the third most diagnosed cancer globally, and thus represents a huge burden on h …
  • Stone Energy Corporation社の石油・ガス開発・生産動向及びコスト分析(2013年第4四半期)
    Stone Energy Corporation Oil & Gas Exploration and Production Operations and Cost Analysis - Q4, 2013 Summary Stone Energy Corporation Oil & Gas Exploration and Production Operations and Cost Analysis is the latest report from GlobalData, the industry analysis specialists, that offers comprehensive information on the operational and financial performance of the company. The report is an essential …
  • Hawk Exploration Ltd.:石油・ガスの開発・生産動向及びコスト分析- Q1, 2013
    Hawk Exploration Ltd. Oil & Gas Exploration and Production Operations and Cost Analysis - Q1, 2013 Summary Hawk Exploration Ltd. Oil & Gas Exploration and Production Operations and Cost Analysis is the latest report from GlobalData, the industry analysis specialists, that offers comprehensive information on the operational and financial performance of the company. The report is an essential source …
  • 運用技術(OT)の世界市場予測(~2022年):フィールドデバイス(バルブ、アクチュエータ、トランスミッタ、スイッチ)、制御システム(SCADA、DCS、PLC、PLM、MES、セーフティー自動化システム)、サービス、ネットワーク技術(有線、無線)
    The operational technology (OT) market is expected to be valued at USD 40.42 Billion by 2022, growing at a CAGR of 6.7% between 2017 and 2022. The growth of this market is fueled by the evolution of IIoT, and increased communications and monitoring of machines; development in automation ecosystem through organic growth strategies such as mergers and acquisitions, and collaborations; and increasing …
  • 世界のプロセス産業における製造実行システム(MES)市場
    About the Manufacturing Execution Systems (MES) Market in Process Industries Manufacturing execution systems (MES) had become popular in the mid-1990s, mainly in the semiconductor industry. These systems proliferated in other industrial applications that required improved shop floor control and visibility through real-time data collection and data analysis. MES help to manage and monitor work in a …
  • アメリカのコネクテッドカーM2M通信およびサービス市場
    About the Connected Car M2M Connections and Services Market in US The connected car market has been fueled by factors such as rising demand for constant connectivity, increased dependency on technology, and the growing number of tech-savvy customers. Over the years, automotive manufacturers and service providers have been developing connectivity solutions such as M2M connectivity platforms. M2M co …
  • 抗真菌薬の世界市場2017-2021
    About Antifungal DrugsAntifungal drugs are chemical compounds used to kill or inhibit the growth of fungi. These drugs act by various mechanisms such as the inhibition of cell division, the inhibition of cell wall formation, and cell membrane disruption. Technavio’s analysts forecast the global antifungal drugs market to grow at a CAGR of 3.20% during the period 2017-2021. [Covered in this report] …
  • 静電容量センサの世界市場:タッチセンサ、モーションセンサ、ポジションセンサ
    The capacitive sensor market is estimated to reach USD 31.79 Billion by 2022, at a CAGR of 5.4% during the forecast period. The capacitive sensor market size, in terms volume, is estimated to register a shipment of 21.14 Billion units by 2022, at a CAGR of 9.3% during the forecast period. Growing preference for capacitive touch sensors in majority of the consumer electronic products such as multi …
  • 自動車バッテリー管理システムの世界市場2016-2020
    About Automotive Battery Management System A battery management system (BMS) is an electronic system that helps to monitor and manage the lifecycle of rechargeable batteries. This system helps to maintain optimum battery health by monitoring every charging cycle, controlling the load fluctuations, and balancing the charging levels. Technavio’s analysts forecast the global automotive battery manage …
  • 一成分ポリウレタンフォームの世界市場予測(~2022年):ジフェニルメタンジイソシアネート(MDI)、ポリエーテルポリオール、ポリエステルポリオール
    “The one component polyurethane foam market is projected to grow at a CAGR of 7.2% from 2017 to 2022” The one component polyurethane foam market is estimated at USD 2.38 billion in 2017 and is projected to reach USD 3.37 billion by 2022, at a CAGR of 7.2% from 2017 to 2022. The growth of the one component polyurethane foam market is primarily driven by the increasing demand from emerging countries …
  • 転移性乳癌:世界の臨床試験レビュー(2014年上半期)
    Metastatic Breast Cancer Global Clinical Trials Review, H1, 2014 Summary GlobalData's clinical trial report, “Metastatic Breast Cancer Global Clinical Trials Review, H1, 2014" provides data on the Metastatic Breast Cancer clinical trial scenario. This report provides elemental information and data relating to the clinical trials on Metastatic Breast Cancer. It includes an overview of the trial num …
  • 世界のSkincare市場:M&A動向(2014年4月)
    Synopsis The report provides a review of the mergers and acquisitions (M&As), partnering deals, and agreements entered into by companies active in the global skincare market during April 2014. Summary Using this report, dealmakers will effectively gain an insight into deal activity of the global skincare market throughout the month. Additionally, the report provides an overview of all the partneri …
  • モノマー市場動向:May 2013
    Monomer World - May 2013 Summary Global monomer prices were relatively stable in May 2013 compared to the past few months since the beginning of 2013. Monomer supply and demand were balanced in Asia-Pacific and North America. In Europe, ethylene prices decreased spectacularly in the first half of the month; however, they recovered in the second half and traded at $100 less than April’s average pri …
※当サイトは世界の市場調査レポート紹介サイトです。市場規模、市場動向、市場予測など、多様な分析データを含むグローバル調査レポートをご案内致します。日本国内を含むアジア太平洋、中国、ヨーロッパ、アメリカ、北米、中南米、中東、アフリカ地域などにおける、製品、サービス、技術、企業(メーカー、ベンダー)、市場シェア、市場環境など多様な項目に対応致します。当サイトでご紹介するレポートは「市場調査レポート販売サイトのMarketReport.jp」でお問い合わせ及びご購入可能です。