【レポートの概要(一部)】
1 Introduction (Page No. – 14)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders
2 Research Methodology (Page No. – 17)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primary Interviews
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions
3 Executive Summary (Page No. – 25)
4 Premium Insights (Page No. – 29)
4.1 Attractive Market Opportunities in the Cloud-Based Contact Center Market
4.2 Market, By Type
4.3 Cloud-Based Contact Center Global Market, By Verticals & Regions
4.4 Lifecycle Analysis, By Region (2015)
4.5 Best Market to Invest
4.6 Region Wise Adoption Scenario
5 Cloud-Based Contact Center Market Overview (Page No. – 34)
5.1 Introduction
5.2 Market Evolution
5.3 Market Segmentation
5.3.1 By Solution
5.3.2 By Service
5.3.3 By Deployment Model
5.3.4 By Application
5.3.5 By Vertical
5.3.6 By Region
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Minimal Capital Expenses
5.4.1.2 Enhanced Business Agility
5.4.1.3 Faster Deployment
5.4.1.4 Acceptance of Home-Based Work
5.4.2 Restraints
5.4.2.1 High Initial Investment
5.4.2.2 Risk of Information Loss
5.4.3 Opportunities
5.4.3.1 Move to Omni-Channel Experience
5.4.3.2 Improved Customer Experience
5.4.4 Challenges
5.4.4.1 Security Issues
5.4.4.2 Maintaining Integration Levels
5.4.5 Regulatory Implications
5.5 Innovation Spotlight
6 Cloud-Based Contact Center Market Industry Trends (Page No. – 44)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Strategic Benchmarking
6.3.1 Strategic Benchmarking: Product Development and Enhancement By Key Players From 2013 to 2015
6.3.2 Strategic Benchmarking: Mergers, Acquisitions, and Strategic Agreements By Emerging/Innovative Vendors From 2013 to 2015
6.4 Data Traffic Trends in Global Market
6.5 Porter’s Five Forces Analysis
6.5.1 Threat of New Entrants
6.5.2 Threat of Substitutes
6.5.3 Bargaining Power of Suppliers
6.5.4 Bargaining Power of Buyers
6.5.5 Intensity of Competitive Rivalry
7 Cloud-Based Contact Center Market Analysis, By Type (Page No. – 50)
7.1 Introduction
7.2 Market: By Solution
7.2.1 Automatic Call Distribution (ACD)
7.2.2 Agent Performance Optimization (APO)
7.2.3 Dialers
7.2.4 Interactive Voice Response (IVR)
7.2.5 Computer Telephony Integration (CTI)
7.2.6 Analytics and Reporting
7.2.7 Omni-Channel Solutions
7.3 Market: By Service
7.3.1 Professional Services
7.3.2 System Integrator
7.3.3 Managed Services
8 Cloud-Based Contact Center Market Analysis, By Deployment Model (Page No. – 60)
8.1 Introduction
8.2 Public Cloud
8.3 Hybrid Cloud
8.4 Private Cloud
9 Cloud-Based Contact Center Market Analysis, By Application (Page No. – 65)
9.1 Introduction
9.2 Call Routing and Queuing
9.3 Data Integration and Recording
9.4 Chat Quality Monitoring
9.5 Real-Time Decision Making
9.6 Workforce Optimization
10 Cloud-Based Contact Center Market Analysis, By Vertical (Page No. – 70)
10.1 Introduction
10.2 BFSI
10.3 Consumer Goods & Retail
10.4 Government
10.5 Healthcare
10.6 Media & Entertainment
10.7 Travel & Hospitality
10.8 Telecommunications & IT
10.9 Transportation & Logistics
10.10 Others
11 Geographic Analysis (Page No. – 78)
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia-Pacific (APAC)
11.5 Middle East and Africa
11.6 Latin America
12 Competitive Landscape (Page No. – 97)
12.1 Overview
12.2 Competitive Situation & Trends
12.2.1 New Product Launches and Enhancements
12.2.2 Partnerships and Collaborations
12.2.3 Mergers and Acquisitions
12.2.4 Integrations and Expansions
12.3 End-User Analysis
12.3.1 High Adoption Y Large Enterprises
12.3.2 Demand for Cloud-Based Contact Center Across Verticals
12.3.2.1 BFSI
12.3.2.2 Telecommunication and IT
12.4 Contact Center Data Traffic
12.5 Product Portfolio Comparison
13 Company Profiles (Page No. – 108)
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.2 Interactive Intelligence Group, Inc.
13.3 Cisco Systems, Inc.
13.4 Five9, Inc.
13.5 Genesys Telecommunications Laboratories, Inc.
13.6 Oracle Corporation
13.7 8×8, Inc.
13.8 Incontact, Inc.
13.9 3clogic, Inc.
13.10 Connect First, Inc.
13.11 Aspect Software
13.12 Key Innovators
13.12.1 Mitel Networks Corporation
13.12.2 Liveops Social
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.
14 Appendix (Page No. – 142)
14.1 Insights From Industry Experts
14.2 Discussion Guide
14.3 Introduction RT: Real-Time Market Intelligence
14.4 Available Customizations
14.5 Related Reports
【レポート販売概要】
■ タイトル:クラウド型コンタクトセンターの世界市場■ 英文:Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization), by Vertical, by Region - Global Forecast to 2020
■ 発行日:2015年11月12日
■ 調査会社:MarketsandMarkets
■ 商品コード:MAM-TC-2662
■ 調査対象地域:グローバル
- 機械安全防護ソリューションの世界市場:コンポーネント別(スイッチ、コントローラー、センサー、その他)、用途別(パッケージング、マテリアルハンドリング、鉱業、食品・飲料、医薬品、パッケージング・マテリアルハンドリング、半導体、自動車、工作機械、印刷)、地域別予測Global Machine Safeguarding Solutions Market to reach USD XXX billion by 2025. Global Machine Safeguarding Solutions Market valued approximately USD XXX billion in 2016 is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2018-2025. The major factors expected to expand the market are growing government emphasis on safety in industries across the world, a rise …
- 糖尿病治療薬の世界市場及びパイプラインインサイト:1型糖尿病、2型糖尿病、糖尿病性足部潰瘍、糖尿病黄斑浮腫、糖尿病性胃アトニー、糖尿病網膜症Diabetes market is a rapidly growing segment with numerous products at different stages of clinical pipeline and others at different phases of industry life cycle. Disease incidences are escalating rapidly across the globe due to which high unmet demand has been created and pharmaceutical companies are trying to provide efficient medical care to patients. Large patient base and superior technology …
- デジタルフォトフレームの世界市場2019-2023Global Digital Photo Frame Market: About this market Technavio’s digital photo frame market analysis considers sales from both electricity-powered and a battery-powered power source. Our analysis also considers the sales of digital photo frame in APAC, Europe, North America, South America, and MEA. In 2018, the electricity-powered digital photo frame had a significant market share, and this trend …
- 世界のSkincare市場:M&A動向(2014年4月)Synopsis The report provides a review of the mergers and acquisitions (M&As), partnering deals, and agreements entered into by companies active in the global skincare market during April 2014. Summary Using this report, dealmakers will effectively gain an insight into deal activity of the global skincare market throughout the month. Additionally, the report provides an overview of all the partneri …
- Italian HIV/AIDS Diagnostics Market 2014: Hospitals, Blood Banks, Commercial Labs–Supplier Shares and Sales Forecasts For Immunodiagnostic and NAT ProceduresComplete report $2,300. DataPack (test volumes, sales forecasts, supplier shares) $1,500.Summary This report presents detailed analyses of the AIDS diagnostics market in Italy. The report provides test volume and sales forecasts for HIV-1/2, HIV Ag, NAT, Western Blot and other confirmatory tests performed in the following market segments: - Hospitals …
- バイオ潤滑油の世界市場:植物油、動物油脂Biolubricants are widely used in hydraulic fluids, metalworking fluids, chainsaw oils, mold release agents, two-cycle engine oils, gear oils, greases and others applications. In 2014, the global biolubricants market registered 346.51 kilotons in terms of volume. Europe is the largest market of biolubricants, accounted for 48% of the total global demand in 2014. North America held the second-larges …
- 世界のプラズマディスプレーパネル・フィルタ市場動向(2012-2016)TechNavio's analysts forecast the Global Plasma Display Panel Filter market to grow at a CAGR of 4.9 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing number of applications for plasma displays. The Global Plasma Display Panel Filter market has also been witnessing the increasing focus on R&D process by the vendors. However, the declinin …
- 魚加工の世界市場:冷凍魚、保存魚The global market for fish processing has been growing steadily during the last few decades. In terms of value, the market is projected to reach USD 222.71 Billion by 2021, at a CAGR of 3.8% from 2016 to 2021 and is projected to reach 37,194.98 KT in terms of volume by 2021, at a CAGR of 2.2%. Factors such as high nutritional profile and added health benefits of processed fish and fish products, g …
- 重要臓器支援システム・メディカルバイオニクスの世界市場:製品別(重要臓器支援システム、メディカルバイオニクス)、エンドユーザー別(病院、外来手術センター、その他)The global vital organs support systems and medical bionics market size in 2017 is $28,169 million, and is projected to reach $59,412 million by 2025, growing at a CAGR of 10.9% from 2018 to 2025. An artificial organ is an engineered device or tissue that is implanted or integrated into a human, interfacing with living tissue. Medical bionics, also known as biomedical implants, are artificial addi …
- 癌診断の世界市場:種類別(臨床検査、遺伝子検査、画像診断、内視鏡検査)、用途別(乳房、肺、肝臓、頸部、大腸、皮膚)、セグメント予測The global cancer diagnostics market size is expected to reach USD 249.6 billion by 2026, according to a new report by Grand View Research, Inc., exhibiting a 7.0% during the forecast period. Continual introduction of innovative products, coupled with increasing need for early diagnosis of various diseases, is a prime factor driving the market. In addition, rapid growth of the healthcare and diagn …
- スズの世界市場2015 – 2019Technavio’s market research analyst predicts the global tin market to grow at a moderate rate of around 2% during the forecast period. The increase in the lead acid battery usage is driving the growth of the market. Government regulations, especially in China, have forced the manufacturers to replace antimony and cadmium by tin to alter the grid alloy composition in lead acid batteries. The growth …
- 再発悪性神経膠腫:グローバル臨床試験レビュー(2014年上半期)Recurrent Malignant Glioma Global Clinical Trials Review, H1, 2014 Summary GlobalData's clinical trial report, “Recurrent Malignant Glioma Global Clinical Trials Review, H1, 2014" provides data on the Recurrent Malignant Glioma clinical trial scenario. This report provides elemental information and data relating to the clinical trials on Recurrent Malignant Glioma. It includes an overview of the t …
- ボイラ水処理の世界市場2016-2020About Boiler Water Treatment Boiler water treatment is a method that focuses on removing or chemically modifying substances that can potentially damage boilers. Numerous treatment methods are used at different sites to avoid corrosion and scale formation. External treatment of raw water supply intended for use within a boiler focuses on removing impurities from the water before it reaches the boil …
- 世界における小型自動車用エンジン技術市場(2008-2028)This latest just-auto report edition offers a global review of the global light vehicle Engine technologies sector, its suppliers, top markets, technologies and market forecasts. This global market study offers: Diesel and gasoline, fuel injection system and forced induction fitment and size data for the top 14* markets A review of the latest technological developments and market trends (combustio …
- 米国のマス向け美容製品市場2016-2020About the Mass Beauty Care Market in the US The beauty industry can be divided into two broad segments: mass beauty care and premium beauty care, on the basis of the target market and product pricing. The mass category of products is targeted at the middle- and low-income population, whereas the premium category is targeted at the upper-income class or affluent population. The sheer consumption po …