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TABLE OF CONTENTS

1 INTRODUCTION 18
1.1 OBJECTIVES OF THE STUDY 18
1.2 MARKET DEFINITION 19
1.3 MARKET SCOPE 19
1.3.1 MARKETS COVERED 19
1.3.2 YEARS CONSIDERED FOR THE STUDY 20
1.4 CURRENCY 21
1.5 STAKEHOLDERS 21

2 RESEARCH METHODOLOGY 22
2.1 RESEARCH DATA 22
2.1.1 SECONDARY DATA 22
2.1.1.1 Key data from secondary sources 23
2.1.2 PRIMARY DATA 23
2.1.2.1 Key data from primary sources 24
2.1.2.2 Key industry insights 24
2.2 MARKET SIZE ESTIMATION 25
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 27
2.4 MARKET SHARE ESTIMATION 27
2.5 RESEARCH ASSUMPTIONS 28
2.5.1 ASSUMPTIONS FOR THE STUDY 28

3 EXECUTIVE SUMMARY 29

4 PREMIUM INSIGHTS 34
4.1 GROWTH POTENTIAL OF THE MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET 34
4.2 APAC MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET, BY APPLICATION 35
4.3 MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET: REGIONAL GROWTH OPPORTUNITIES 36
4.4 MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET, REGIONAL MIX 37
4.5 MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET: DEVELOPED VS. DEVELOPING MARKETS 38

5 MARKET OVERVIEW 39
5.1 INTRODUCTION 40
5.2 MARKET SEGMENTATION 40
5.2.1 BY PRODUCT 40
5.2.2 BY APPLICATION 41
5.2.3 BY MODE OF DELIVERY 42
5.2.4 BY END-USER 42
5.3 MARKET DYNAMICS 42
5.3.1 KEY MARKET DRIVERS 43
5.3.1.1 Growing regulatory requirements for patient data management 43
5.3.1.2 Increasing implementation of electronic health record & health information exchange systems 44
5.3.1.3 Rising need to curtail healthcare costs 44
5.3.2 KEY MARKET RESTRAINTS 46
5.3.2.1 Reluctance among medical professionals to adopt advanced healthcare IT tools 46
5.3.2.2 Lack of IT Professionals in the healthcare industry 46
5.3.3 KEY MARKET OPPORTUNITIES 47
5.3.3.1 Increasing consolidation in the healthcare industry 47
5.3.3.2 Mobile platforms and cloud-based solutions for medical document Management systems 47
5.3.4 KEY CHALLENGES 48
5.3.4.1 Integration of document management systems with existing IT solutions within healthcare organizations 48

6 INDUSTRY INSIGHTS 50
6.1 INTRODUCTION 50
6.2 INDUSTRY TRENDS 50
6.2.1 GROWING NEED FOR SEMANTIC INTEROPERABILITY THROUGH MEDICAL DOCUMENT MANAGEMENT SYSTEMS ACROSS THE HEALTHCARE SECTOR 50
6.2.2 AVAILABILITY OF MOBILE PLATFORMS FOR MEDICAL DOCUMENT MANAGEMENT SOFTWARE 51
6.3 PORTER’S FIVE FORCES ANALYSIS 52
6.3.1 THREAT OF NEW ENTRANTS 52
6.3.2 THREAT OF SUBSTITUTES 53
6.3.3 BARGAINING POWER OF SUPPLIERS 53
6.3.4 BARGAINING POWER OF BUYERS 53
6.3.5 INTENSITY OF COMPETITIVE RIVALRY 53
6.4 STRATEGIC BENCHMARKING 54
6.4.1 TECHNOLOGY INTEGRATION & PRODUCT UPGRADES WERE THE MOST ADOPTED STRATEGIES 54

7 MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET, BY PRODUCT 56
7.1 INTRODUCTION 57
7.2 MEDICAL DOCUMENT MANAGEMENT SOLUTIONS MARKET 58
7.2.1 INTEGRATED MEDICAL DOCUMENT MANAGEMENT SOFTWARE 60
7.2.2 STANDALONE MEDICAL DOCUMENT MANAGEMENT SOFTWARE 61
7.2.2.1 Document scanning software 63
7.2.2.2 Document management software 64
7.2.2.3 Document access and workflow management software 65
7.3 MEDICAL DOCUMENT MANAGEMENT SERVICES MARKET 66
7.3.1 MAINTENANCE, SUPPORT, AND OPTIMIZATION SERVICES 68
7.3.2 EDUCATION & TRAINING SERVICES 69
7.3.3 IMPLEMENTATION AND INTEGRATION SERVICES 71

8 MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET, BY APPLICATION 72
8.1 INTRODUCTION 73
8.2 PATIENT BILLING DOCUMENT MANAGEMENT 75
8.3 PATIENT MEDICAL RECORDS MANAGEMENT 76
8.4 MEDICAL IMAGE MANAGEMENT 77
8.5 PATIENT ADMISSION AND REGISTRATION DOCUMENT MANAGEMENT 79

9 MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET, BY MODE OF DELIVERY 81
9.1 INTRODUCTION 82
9.2 WEB-BASED SOLUTIONS 82
9.3 ON-PREMISE SOLUTIONS 83
9.4 CLOUD-BASED SOLUTIONS 85

10 MEDICAL DOCUMENT MANAGEMENT MARKET, BY END USER 88
10.1 INTRODUCTION 89
10.2 HOSPITALS & CLINICS 90
10.3 NURSING HOMES, ASSISTED LIVING FACILITIES, AND LONG-TERM CARE CENTERS 92
10.4 INSURANCE PROVIDERS 94
10.5 OTHER HEALTHCARE INSTITUTIONS 95

11 MEDICAL DOCUMENT MANAGEMENT SYSTEMS MARKET, BY REGION 97
11.1 INTRODUCTION 98
11.2 NORTH AMERICA 99
11.2.1 U.S. 104
11.2.2 CANADA 108
11.3 EUROPE 112
11.3.1 GERMANY 117
11.3.2 U.K. 121
11.3.3 FRANCE 124
11.3.4 ITALY 128
11.3.5 SPAIN 131
11.3.6 REST OF EUROPE 135
11.4 ASIA-PACIFIC 138
11.4.1 JAPAN 143
11.4.2 CHINA 147
11.4.3 INDIA 150
11.4.4 REST OF ASIA-PACIFIC 154
11.5 REST OF THE WORLD (ROW) 157
11.5.1 LATIN AMERICA 161
11.5.2 MIDDLE EAST AND AFRICA 164

12 COMPETITIVE LANDSCAPE 169
12.1 OVERVIEW 169
12.2 MARKET SHARE ANALYSIS 170
12.3 COMPETITIVE SITUATION AND TRENDS 172
12.3.1 AGREEMENTS, PARTNERSHIPS, AND ALLIANCES 173
12.3.2 NEW PRODUCT LAUNCHES 174
12.3.3 PRODUCT UPGRADES AND ENHANCEMENTS 175
12.3.4 MERGERS AND ACQUISITIONS 176
12.3.5 EXPANSIONS 177

13 COMPANY PROFILES 178
13.1 MCKESSON CORPORATION 179
13.2 HYLAND SOFTWARE INC. 181
13.3 CERNER CORPORATION 183
13.4 SIEMENS HEALTHCARE (SIEMENS AG) 186
13.5 KOFAX LIMITED 188
13.6 GE HEALTHCARE 190
13.7 TOSHIBA AMERICA BUSINESS SOLUTIONS, INC. (TOSHIBA CORPORATION) 193
13.8 3M COMPANY 196
13.9 QUEST DIAGNOSTICS, INC. 198
13.10 ALLSCRIPTS HEALTHCARE SOLUTIONS, INC. 200
*Details On Financials, Products & Services, Key Strategy, & Recent Developments Might Not Be Captured In Case Of Unlisted Companies.

14 APPENDIX 202
14.1 INSIGHTS OF INDUSTRY EXPERTS 202
14.2 DISCUSSION GUIDE 202
14.3 RECENT DEVELOPMENTS, BY MARKET PLAYER, 2011–2014 208
14.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 210
14.5 AVAILABLE CUSTOMIZATIONS 211
14.6 RELATED REPORTS 212