【レポートの概要（一部）】
1 Introduction (Page No. – 13)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders
2 Research Methodology (Page No. – 16)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data Taken From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primary Interviews
2.2 Market Size Estimation
2.3 Assumptions
3 Executive Summary (Page No. – 23)
4 Premium Insights (Page No. – 28)
4.1 Attractive Market Opportunities in the Market
4.2 Market By Touchpoint
4.3 Customer Experience Management Market
4.4 Market Potential
4.5 Market By Vertical
5 Market Overview (Page No. – 31)
5.1 Introduction
5.2 Evolution
5.3 Market Segmentation
5.3.1 By Touchpoint
5.3.2 By Vertical
5.3.3 By Region
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Need for Consistent Customer Experience Management Throughout Customer Journey
5.4.1.2 Reducing Churn Out Rate of Customers
5.4.1.3 Rising Need of Competitive Differentiation
5.4.1.4 Growing E-Commerce and M-Commerce
5.4.2 Restraints
5.4.2.1 Complexity in Data Synchronization
5.4.2.2 Subjective Expectations of Customers
5.4.3 Opportunities
5.4.3.1 Major Focus on Virtual Touchpoints
5.4.3.2 Integral Part of Digital Market
5.4.4 Challenges
5.4.4.1 Choosing the Right Mix of Technology and Personnel
6 Customer Experience Management Market, By Touchpoint (Page No. – 38)
6.1 Introduction
6.2 Company Website
6.3 Branches/Stores
6.4 Web
6.5 Call Center
6.6 Mobile
6.7 Social Media
6.8 Email
6.9 Others
7 Customer Experience Management Market, By Vertical (Page No. – 50)
7.1 Introduction
7.2 IT Communication Service Providers
7.3 Telecommunication Service Providers
7.4 Public Sector, Energy & Utilities
7.5 Banking, Financial Services & Insurance
7.6 Healthcare
7.7 Automotive & Transportation
7.8 Consumer Goods & Retail
7.9 Media & Entertainment
7.10 Travel & Hospitality
7.11 Manufacturing
7.12 Others
8 Regional Analysis (Page No. – 59)
8.1 Introduction
8.2 North America
8.3 Europe
8.4 Asia-Pacific
8.5 Middle East & Africa
8.6 Latin America
9 Competitive Landscape (Page No. – 83)
9.1 Overview
9.2 Competitive Situation and Trends
9.2.1 New Product Development & Launches
9.2.2 Acquisitions
9.2.3 Agreements, Partnerships & Collaborations
10 Company Profiles (Page No. – 88)
10.1 Introduction
(Overview, Financials, Products & Services, Strategy, and Developments)*
10.2 Adobe Systems Incorporated
10.3 Oracle Corporation
10.4 IBM Corporation
10.5 Nokia Networks
10.6 Avaya, Inc.
10.7 Opentext Corporation
10.8 Tech Mahindra Limited
10.9 SDL PLC
10.10 SAS Institute Inc.
10.11 Medallia Inc
10.12 Satmetrix Systems Inc.
10.13 Clarabridge Inc.
10.14 Maritzcx
*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.
11 Appendix (Page No. – 123)
11.1 Other Developments
11.2 Industry Experts
11.3 Discussion Guide
11.4 Knowledge Store: Marketsandmarkets’ Subscription Portal
11.5 Introducing RT: Real-Time Market Intelligence
11.6 Available Customizations
11.7 Related Reports
11.8 Author Details
【レポート販売概要】
■ タイトル：顧客経験管理（CEM）の世界市場予測（～2021）■ 英文：Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & hospitality), and Region - Global Forecast to 2021
■ 発行日：2016年11月23日
■ 調査会社：MarketsandMarkets
■ 商品コード：MAM-TC-2625
■ 調査対象地域：グローバル
- 医療産業向け分析・試験サービスの世界市場：安定性試験、原材料試験、方式検証、微生物試験、環境モニタリング、生物分析サービスThe global healthcare analytical testing services market is projected to reach USD 4.13 Billion by 2021 from USD 2.42 Billion in 2016, at a CAGR of 11.3% from 2016 to 2021. The market is expected to witness significant growth in the coming years due to the rising demand for analytical services for biologics and large-molecule drugs. Factors such as increasing outsourcing of analytical testing by p …
- 世界のアスベストス市場：市場規模、動向、メーカー動向Scope The report presents a thorough study of asbestos, covering both global and regional markets It aims to give a proper picture of the market, as well as its trends, perspectives and opportunities Comprehensive data showing asbestos production, consumption, trade statistics and prices are provided (both nationwide and worldwide) Each country’s market overview covers the following: asbestos prod …
- Brexpiprazole (大うつ病性障害)：医薬品市場予測及び分析（～2023）Brexpiprazole (Major Depressive Disorder) - Forecast and Market Analysis to 2023 Summary Major depressive disorder (MDD) is one of the most common psychiatric diseases worldwide. The MDD market is a crowded and competitive market, with more than 30 marketed products available for the treatment of patients with MDD. The depression market is about to enter a dynamic phase with imminent patent expiri …
- サーマル（熱攻法）石油増進回収法（EOR）の世界市場2016-2026Visiongain’s fresh industry update indicates that spending on thermal EOR projects will total $17.8bn and incremental oil production will total 2.27 MMbpd in 2016. The report will answer questions such as: • How is the thermal EOR market evolving? • What are the prospects for each of the thermal EOR submarkets over the next decade? • Who are the main companies in the thermal EOR market and what ar …
- TEaaS（クラウド式テスト環境サービス）の世界市場2016-2020About the Test Environment as a Service Market Testing as a service (TEaaS) is an on-demand cloud-based service to manage end-to-end software test environments. Test environments are created during the software testing process to enable software testers to use testing tools and executive testing processes successfully and to develop high-quality software products and applications. Firms are using …
- 化粧板の世界市場予測（～2021年）The global decorative laminates market is estimated to reach USD 7.97 Billion by 2021, at a CAGR of 3.5% from 2016 to 2021. The decorative laminates market has witnessed significant growth in recent years. Decorative laminates, due to their excellent properties, such as water resistance, huge variety, durability, microbe-resistant, and ease of maintenance are used in a wide range of applications s …
- ウイルスベクターの世界市場予測・分析2020-2024Global Viral Vectors Market: About this market Technavio’s viral vectors market analysis considers sales from both gene therapy and vaccines applications. Our study also finds the sales of viral vectors in Asia, Europe, North America, and ROW. In 2019, the gene therapy segment had a significant market share, and this trend is expected to continue over the forecast period. Factors such as easy puri …
- 航空機用ファスナー（止め金具）の世界市場2016-2020Technavios market research analysts expect the global aerospace fasteners market to steadily during the forecast period, posting a CAGR of more than 7%. Aerospace fasteners are widely used in commercial and military aircraft, ballistic missiles and rockets, and they are also offered in aftermarket service. The aerospace industry makes use of a wide range of fasteners such as bolts, nuts, screws, r …
- アメリカの写真撮影機器市場：カメラ、その他About Photography Equipment Market in the US The photography equipment market in the US is driven by many factors. They include the technological advancement that leads to product innovation and increasing replacement demand for point-and-shoot cameras. For instance, some of the newly launched innovative digital cameras are Nikon KeyMission 360 and Canon ME20F-SH. The Nikon KeyMission 360 has full …
- 世界のナノ衛星及びマイクロ衛星市場動向及び予測(2014 – 2019)The Nano and Microsatellite market report constitutes of revenues from hardware, software and services required for the development and launch of such satellites. Overall market size is found by adding up the market size for two segments of satellites; namely 1kg to 10kgs (Nano satellites) and 11kgs to 100kgs (Microsatellites). Though above two markets can exist independently, but the playing fiel …
- 世界の商用ヘリコプタ市場動向2013-2023：市場規模及び成長要因The global commercial helicopter sector is expected to experience a growth of 2.39% during the forecast period which is primarily attributed to the growth in several sectors worldwide including offshore oil and gas exploration and production, HEMS, VIP transport, law enforcement and public safety etc.
- 舞踏病（Chorea）：グローバル臨床試験レビュー（2014年上半期）Chorea Global Clinical Trials Review, H1, 2014 Summary GlobalData's clinical trial report, “Chorea Global Clinical Trials Review, H1, 2014" provides data on the Chorea clinical trial scenario. This report provides elemental information and data relating to the clinical trials on Chorea. It includes an overview of the trial numbers and their recruitment status as per the site of trial conduction ac …
- 世界のトップ10通信技術市場“Reduction in queuing & transaction time and increased convenience in making low value payments are driving the contactless payment market” The contactless payment market is estimated to grow from USD 6.70 billion in 2016 to USD 17.56 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 21.2% during the forecast period. Reduction in queuing & transaction time, increased convenience in makin …
- 電気手術装置の世界市場分析・予測MediPoint: Electrosurgical Devices - Global Analysis and Market Forecasts Summary Electrosurgical generators and instruments have become indispensable tools in cutting, sealing, and coagulating tissue during a variety of open and laparoscopic procedures. Electrosurgical devices are experiencing steady growth across many countries. Emerging markets are expected to demonstrate the highest growth amo …
- 産業用コネクタの世界市場2015-2019About Connector A connector is a device that carries electricity or electronic signals and connects the I/O part of an electronic or electrical device to the internal controls of a machine or another device. Connectors are an important factor to be considered in the initial setup of any industry. Use of cheap or low grade connectors could result in weaker signals and inefficiency. The less interfe …
