【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Introduction
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Design
04.3 Research Methodology
05. Scope of the Report
05.1 Market Overview
05.2 Product Offerings
06. Market Landscape
06.1 CRM Software Modules
06.2 CRM Solutions for the Telecom Sector
06.3 Telecom as a Segment of Global CRM Software Market
06.4 Market Size and Forecast
06.5 Market by Deployment Model 2012
06.6 Five Forces Analysis
07. Market Segmentation by Category
08. Geographical Segmentation
08.1 Telecom CRM Market in the Americas 2012-2016
Market Size and Forecast
08.2 Telecom CRM Market in the EMEA Region 2012-2016
Market Size and Forecast
08.3 Telecom CRM Market in the APAC Region 2012-2016
Market Size and Forecast
09. Key Leading Countries
09.1 USA
09.2 Germany
09.3 Japan
10. Vendor Landscape
10.1 Competitive Scenario
10.2 Market Share Analysis 2012
10.3 Other Prominent Vendors
11. Buying Criteria
12. Market Growth Drivers
13. Drivers and their Impact
14. Market Challenges
15. Impact of Drivers and Challenges
16. Market Trends
17. Key Vendor Analysis
17.1 Oracle Corp.
Business Overview
Key Information
Business Segmentation
SWOT Analysis
17.2 Amdocs Systems Inc.
Business Overview
Key Information
Business Segmentation
SWOT Analysis
17.3 SAP AG
Business Overview
Key Information
Business Segmentation
SWOT Analysis
17.4 Microsoft Corp.
Business Overview
Key Information
Business Segmentation
SWOT Analysis
17.5 Salesforce.com Inc.
Business Overview
Key Information
Business Segmentation
SWOT Analysis
18. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: CRM Software Modules
Exhibit 3: CRM Solutions for the Telecom Sector
Exhibit 4: Telecom as a Segment of Global CRM Software Market 2012
Exhibit 5: Telecom as a Segment of Global CRM Market 2012-2016 (percentage)
Exhibit 6: Global Telecom CRM Market 2012-2016 (US$ billion)
Exhibit 7: Global Telecom CRM Market by Deployment Model 2012
Exhibit 8: Global Telecom CRM Market by Deployment Model 2012-2016 (percentage)
Exhibit 9: Global Telecom CRM Market by Category Segmentation 2012
Exhibit 10: Global Telecom CRM Market by Geographical Segmentation 2012
Exhibit 11: Telecom CRM market in the Americas 2012-2016 (US$ billion)
Exhibit 12: Telecom CRM market in the EMEA Region 2012-2016 (US$ billion)
Exhibit 13: Telecom CRM market in the APAC Region 2012-2016 (US$ billion)
Exhibit 14: Global Telecom CRM Market by Vendor Segmentation 2012
Exhibit 15: Business Segmentation of Oracle Corp.
Exhibit 17: Business Segmentation of Amdocs Systems Inc.
Exhibit 18: Business Segmentation of SAP AG
Exhibit 19: Business Segmentation of Microsoft Corp.
Exhibit 20: Business Segmentation of Salesforce.com
【レポート販売概要】
■ タイトル：世界の通信CRM市場動向（2012-2016）■ 英文：Global Telecom CRM Market 2012-2016
■ 発行日：2013年8月9日
■ 調査会社：Technavio
■ 商品コード：IRTNTR2465
■ 調査対象地域：グローバル
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