【レポートの概要（一部）】
Table Of Contents
1 Introduction (Page No. – 18)
1.1 Key Take-Aways
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Key Data Points
1.5.2 Data Triangulation and Market Forecasting
1.6 Forecast Assumptions
2 Executive Summary (Page No. – 24)
2.1 Abstract
2.2 Overall Market Size
3 Market Overview (Page No. – 27)
3.1 Market Definition
3.2 Market Evolution
3.3 Market Segmentation
3.4 Market Dynamics
3.4.1 Drivers
3.4.1.1 Call Center
3.4.1.2 Increased Importance of Voice in Multichannel World
3.4.1.3 Increased Focus on Competitive and Market Intelligence
3.4.1.4 Risk and Compliance Management
3.4.2 Restraints
3.4.2.1 Increasing Cost
3.4.2.2 Lack of Awareness
3.4.3 Opportunities
3.4.3.1 New Areas of Implementation
3.4.3.2 Growing Demand For Cloud Analytics
3.4.3.3 Real-Time Speech Analytics
3.4.4 Impact Analysis of Dros
3.5 Value Chain
4 Market Size and Forecast By Types (Page No. – 36)
4.1 Introduction
4.2 Market Size and Forecast
5 Speech Analytics:Market Size and Forecast By Solutions (Page No. – 40)
5.1 Introduction
5.2 Market Size and Forecast
5.3 Speech Engine
5.3.1 Overview
5.3.2 Market Size and Forecast
5.4 Indexing and Analysis
5.4.1 Overview
5.4.2 Market Size and Forecast
5.5 Query Engine and Search Tool
5.5.1 Overview
5.5.2 Market Size and Forecast
5.6 Reports and Dashboards
5.6.1 Overview
5.6.2 Market Size and Forecast
5.7 Others
5.7.1 Overview
5.7.2 Market Size and Forecast
6 Market Size and Forecast By Services (Page No. – 53)
6.1 Introduction
6.2 Market Size and Forecast
6.3 Professional Services
6.3.1 Oerview
6.3.2 Market Size and Forecast
6.4 Support and Maintenance Services
6.4.1 Overview
6.4.2 Market Size and Forecast
7 Speech Analytics:Market Size and Forecast By Applications (Page No. – 60)
7.1 Introducation
7.2 Market Size and Forecast
7.3 Business Process Management
7.3.1 Overview
7.3.2 Market Size and Forecast
7.4 Agent Performance Management
7.4.1 Overview
7.4.2 Market Size and Forecast
7.5 Customer Experience Management
7.5.1 Overview
7.5.2 Market Size and Forecast
7.6 Market Intelligence Management
7.6.1 Overview
7.6.2 Market Size and Forecast
7.7 Risk and Compliance Management
7.7.1 Overview
7.7.2 Market Size and Forecast
7.8 Others
7.8.1 Overview
7.8.2 Market Size and Forecast
8 Market Size and Forecast By Deployment Types (Page No. – 71)
8.1 Introduction
8.2 Market Size and Forecast
8.3 On-Premise
8.3.1 Overview
8.3.2 Market Size and Forecast
8.4 On-Demand
8.4.1 Overview
8.4.1.1 Market Size and Forecast
9 Speech Analytics:Market Size and Forecast By Organization Size (Page No. – 78)
9.1 Introduction
9.2 Market Size and Forecast
9.3 Small and Medium-Size Businesses (SMBS)
9.3.1 Overview
9.3.2 Market Size and Forecast
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Market Size and Forecast
10 Speech Analytics:Market Size and Forecast By Verticals (Page No. – 85)
10.1 Introduction
10.2 Market Size and Forecast
10.3 Banking, Financial Services, and Insurance (BFSI)
10.3.1 Overview
10.3.2 Market Size and Forecast
10.4 Consumer Goods and Retail
10.4.1 Overview
10.4.2 Market Size and Forecast
10.5 Healthcare and Life Sciences
10.5.1 Overview
10.5.2 Market Size and Forecast
10.6 Government, Defense, and Aerospace
10.6.1 Overview
10.6.2 Market Size and Forecast
10.7 Manufacturing
10.7.1 Overview
10.7.2 Market Size and Forecast
10.8 Transportation and Logistics
10.8.1 Overview
10.8.2 Market Size and Forecast
10.9 Travel and Hospitality
10.9.1 Overview
10.9.2 Market Size and Forecast
10.10 Telecommunication and It
10.10.1 Overview
10.10.2 Market Size and Forecast
10.11 Media and Entertainment
10.11.1 Overview
10.11.2 Market Size and Forecast
10.12 Public Sector, Energy, and Utilities
10.12.1 Overview
10.12.2 Market Size and Forecast
10.13 Outsourcing
10.13.1 Overview
10.13.2 Market Size and Forecast
10.14 Others
10.14.1 Overview
10.14.2 Market Size and Forecast
11 Speech Analytics:Market Size and Forecast By Regions (Page No. – 119)
11.1 Introduction
11.2 Market Size and Forecast
11.2.1 Parfait Chart
11.2.2 Regional Market Lifecycle
11.3 North America (NA)
11.3.1 Overview
11.3.2 Market Size and Forecast
11.4 Europe
11.4.1 Overview
11.4.2 Market Size and Forecast
11.5 Asia Pacific (APAC)
11.5.1 Overview
11.5.2 Market Size and Forecast
11.6 Middle East and Africa (MEA)
11.6.1 Overview
11.6.2 Market Size and Forecast
11.7 Latin America (LA)
11.7.1 Overview
11.7.2 Market Size and Forecast
12 Market Landscape (Page No. – 137)
12.1 Competitive Landscape
12.1.1 Ecosystem and Roles
12.2 End-User Landscape
12.2.1 Market Opportunity Analysis
12.2.2 End-User Analysis
12.2.2.1 Call Center Growth
12.2.2.2 Return on Investment (ROI) Growth
12.2.2.3 Demand For Speech Analytics Across Verticals
13 Company Profiles (Introduction, Products & Services, Strategy & Analyst Insights, New Developments, Mnm View)* (Page No. – 141)
13.1 Aspect Software
13.2 Avaya, Inc.
13.3 Calabrio
13.4 Callminer
13.5 Genesys Telecommunications Laboratories
13.6 Hp Autonomy
13.7 Nexidia, Inc.
13.8 Nice Systems, Inc.
13.9 Nuance Communications
13.10 Verint Systems, Inc.
*Details on Marketsandmarkets View, Introduction, Products & Services, Strategy & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.
Appendix (Page No. – 173)
Mergers & Acquisitions (M&A)
Vc Funding Analysis
Social Reach
【レポート販売概要】
■ タイトル：世界の音声分析（スピーチ・アナリティクス）市場動向及び予測(2014-2019)■ 英文：Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
■ 発行日：2014年3月5日
■ 調査会社：MarketsandMarkets
■ 商品コード：TC 2259
■ 調査対象地域：グローバル
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